SurStudio

SurStudio supports this item

Supported

This author's response time can be up to 2 business days.

Popular questions for this item

What’s the best way to request support?


The best way to request support is:

  1. Describe what’s happening, and what you expect to happen.
  2. Send a link/URL where the problem can be seen.
  3. Send your Item Purchase Code if you have bought a license.
  4. Disable or flush any cache plugin you may have activated.
  5. Disable any on construction plugin you may have activated.

By following all these simple steps you ensure yourself to receive a fast and accurate reply.

Not following these steps will lead to delays and replies asking for those missing things.

Make sure to have an active support pack.

Item Support is a policy that was recently implemented by Envato. It’s designed to ensure high quality, consistent customer service for you, while providing authors with a sustainable way to support our items and keep them up-to-date.

If you would like to know more about Item Support, please view the policy:

https://codecanyon.net/page/item_support_policy

Contact the author

This author provides limited support for this item through email contact form.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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