Please read the FAQ quickly before contacting me!
Use your browser “find” function to search through the FAQ. The answer to most issues and questions is here.
There is also a more detailed Knowledge Base on my homepage, which holds more up to date information.
If you cannot find the answer, then feel free to contact me at: http://bit.ly/wpd-support
Please do not use my profile page for support.
When submitting a ticket please:
- Be descriptive – describe the problem or request in a few sentences
- Use screenshots if necessary – visual feedback helps me a lot! You can use the http://imgur.com service to upload images and send the links to me (as you cannot attach images to the contact forms yet)
- Send me temporary FTP and website administrator access if possible – especially in cases where the search is not working properly.
- After opening the support ticket I always answer in 48 hours (excluding weekends).
- Read the support policy