Discussion on AIO Support Center - WordPress Ticketing System

diwave

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356 comments found.

Hi, you replied a question: “Custom fields can be added using filters and hooks. We provide basic add-on to our customers so they can use it as example”.

Where can i find this example?

???

Hello,

We do not provide support through comments on CodeCanyon (thus the reason of delay in our response). Please contact us directly through contact form on our profile so I can send you add-on.

Best regards, Nikola R.

Do it support 4000 monthly tickets?

Hello,

If your server can handle that many monthly tickets, then there’s no reason why AIO Support Center wouldn’t as it uses standard WordPress $wpdb wrapper for manipulating database.

Best regards,
Nikola R.

Hello,

I installed your plugin today, with WP Customer AREA and everything seemed to work.

However, on the Ticket List page (with [aiosc_ticket_list] shortcode), when I apply one or more filters, I see the error as on the screen print available here :

http://msei.acces-provisoire.fr/wp-content/uploads/2017/01/erreur.jpg

Any idea ?

Thanks by advance ! Charline

Hello Charline,

This is most likely JavaScript error. Please contact us directly through contact form on our profile page and include URL to your website along with temporary admin account so I can see what’s going on.

Best regards,
Nikola R.

Hi Nikola, your page support doesn’t work. I need your assistance. Thanks, Marco.

Hello Marco,

We provide support through contact form on our profile page. Your e-mails are answered.

Best regards,
Nikola R.

Hello, I am interested in buying this. Will it work with Woo Commerce?

Thanks Luke

This comment is currently being reviewed.

Can you set it up to work with multiple products? – Planning on using the envato license code addon too

Say we need a support center for our company and are selling 3 different laptop models, each should be a separate area – is that possible to have them select the product they need support for and be directed accordingly?

The real question is we have multiple brands that we want to have one support center for (all our product reach in one location rather than multiple) is this possible?

Departments are the only separation method available out of the box.

For advanced separations (each product has it’s own department), you would have to write custom add-on which will take care of operator assignments as well and this can be time consuming task so I don’t know if it’s worth it in your case.

Best regards,
Nikola R.

Hi Oh, even if we use tickets on front-end e-mails have URLs to admin dashboard, these links should redirect to front-end. It’s possible do this?

Hello,

Absolutely. Make sure you have enabled front-end pages in plugin Preferences > Pages. If that doesn’t help, you can use { %ticket.front_url %} (without any spaces) in your e-mail templates which will always return front-end url (if you enabled front-end pages in Preferences).

Best regards,
Nikola R.

Hi is normal when customer reply a ticket the textare is in the middle between first message and the rest of conversation?

You can edit front-end template and move textarea wherever you like it.

perfect, just i not find this option, can u say me where?

Main template file is located in di-aiosc/templates/shortcodes/single/page.php and sub-templates are located in reply folder.

You can find this info in documentation as well.

Best regards,
Nikola R.

how edit Link for registration? This link redirect user to wp-admin I like to redirect to woocommerce login: “Don’t have an account yet? Register Now!”

Hi, can’t seem to log in as supervisor or admin. Curious who/how tickets are marked closed. I also couldn’t test priorities, because there were none and it didn’t allow me to set them up.

Why would client receive empty email? Have you looked at Support Center > Preferences > E-Mail Templates > Customers > Closure template in demo back-end?

thank you for clarifying. No, I have not, I have no idea where that is located. You have answered all my questions. Thank you for your patience and again for clarifying.

You are welcome. Have a nice day!

dmendez

dmendez Purchased

suggestion: can you please considere for future updates to add a field for phone and email? it would be great to have in Detail panel this option because sometimes people call by phone and basic information likes this is very useful at the moment. Thanks.

Greetings! Do you have Envato integration available?

Hi,

I have the next question:

I’m looking for special software / plugin for my customer ( a lawyer ).

The situation: Their new clients can make an account online. Before they make an account, they need to answer some questions.

Once the new client made a new account the lawyer (main administrator) can see this account in the back office. The lawyer can write something in their account about the progression of the client’s case.

The client can login and can read this progression. Of course because this is highly private, the clients can’t see the accounts from other clients.

• If possible it must be included with a form builder / custom fields. Before people register them self, they need to answer some questions. • Email notification when the administrator make an update in the back office • The client and the administrator are able to make a pdf print

Is this possible? Please could you advice me about it?

Thank you much.

Regards,

Hello,

I don’t think this plugin is the right choice for you as it has nothing to do with user registrations.

Good luck with your project!

Best regards,
Nikola R.

Hi Nikola,

Thank you for your fast reply.

Regards,

Mirko

Is this responsive? I mean, phone ready?

Hello,

Admin area is responsive while front-end shortcodes would need some work due to different WordPress themes.

Plugin can be used from both back-end and front-end.

Best regards,
Nikola R.

Hi, does this plugin have any options to staff member send a message or files to a user?

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