Discussion on AIO Support Center - WordPress Ticketing System

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374 comments found.

Hi, is this plugin still being developed? Also, any plans to integrate this with Woocommerce? Since Woocommerce is mainly about Products & Orders, adding a “Make an enquiry” button on the Single Product page (next/below Add to Cart button) and “Open Ticket” button next to each order ( https://codecanyon.net/item/woo-commerce-customer-support-helpdesk-bundle/19977596 ) place this plugin well with Woocommerce compatibility. But ofcourse, when tickets are being created from a certain page, the url (referrer) has to be captured.

Hello,

Question before purchase

1) Do you plan to add Bootstrap 4?

2) French Language?

3) Our potential customers can reach us by e-mail or by using the contact form. We can respond to emails and our customers will receive immediate answers. Your plugin will regularly list an external POP3 / IMAP account, retrieve email messages and convert them into tickets?

I would like to know if your plugin retrieves emails and convert them into tickets?

4) PHP 7 compatible?

5) Do you plan to add Google Authenticator

6) Fixed but floating menu according to the scrollbar? Not seen on demo

7) Possible to add a “Back to top” button

8) Live chat

Thank you

Hello,

1) No, front-end is made basic so it’s easier to implement into custom themes

2) Plugin comes in English language, but it can be translated using .po & .mo files like any other plugin or theme. However, we do not provide French language files.

3) Only registered users can create tickets, both via e-mail and plugin interface. For e-mail feature, AIO Support Center expects mail server to pipe incoming e-mail to specific script, where it reads input, instead of using IMAP/POP3.

4) Yes, it is compatible with PHP 7 as long as WordPress functions used in plugin are compatible with PHP 7.

5) AIO Support Center does not handle login/registration of new users so there’s no plan on adding authenticator.

6) I am not sure what do you mean by this? Front-end templates can be customized.

7) Front-end templates can be customized, this would be very easy to add.

Let me know if you have any more questions.

Best regards,
Nikola R.

3) I would like to know if your plugin retrieves emails and convert them into tickets?

Hi, this plugin has a problem with woocommerce. when a customer or an operator click on tickeks then redirecte to Woocommerce My-account page!

Is there a way to obtain reports of service level and time of ticket completion?

Hey guys! Is it possible to limit de number of monthly tickets by user and runs some kinde of purchase options for this, like a signature payed plan just to my customers recieve support… or any integration bill system?

Hello,

Unfortunately, that’s not possible out of the box and would require additional customization.

Best regards,
Nikola R.

pre-purchase question:” Last Update 4 January 17 based on the comments i’m assuming the plugin has been updated since then… If not.. are updates coming soon?

Hello,

Plugin is tested and fully compatible with the latest WordPress.

Best regards,
Nikola R.

so why isn’t it showing up in envato?

Hello,

It does say it’s compatible with WordPress 4.8.x, which is the latest option available for selection on Envato.

Best regards,
Nikola R.

This comment is currently being reviewed.

Hello, is it possible to create tickets without being registered? :)

Hello,

No, that’s not possible. Users must be registered and logged in their accounts before creating tickets.

Best regards,
Nikola R.

Hello,

Question before purchase

1) Sending an invitation to participate in the survey This automation sends an e-note 24 hours after the resolution of the ticket. Users receive a rating

Here is an example of mail when a ticket is resolved

How do you rate the support you received?

Well, I'm satisfied

Bad, I'm dissatisfied

Here is a reminder of your ticket:

2) A star voting system

3) Is the plugin comatible with the template here? https://themeforest.net/item/helpdesk-wordpress-support-center-theme/17045854?_ga=2.50231910.1534184621.1506610031-1789401513.1506610031

4) Our potential customers can reach us by e-mail or by using the contact form. We can respond to emails and our customers will receive immediate answers. Your plugin will regularly list an external POP3 / IMAP account, retrieve email messages and convert them into tickets? Example If I send you an email, will your plugin recover emails and turn them into tickets? I would like to know if your plugin retrieves the mails and converts them into tickets?

Thank you

Hi,

I am interested in the plugin, but without the ticket function by mail and imap extension

Why not add it?

Thank you

There are no plans for adding IMAP support.

Best regards,
Nikola R.

Hi,

3) To set up e-mail in CPanel, is it talking about that? So he gets the emails back and converts them into tickets

https://www.hesk.com/knowledgebase/index.php?article=57

Add a feature so that the plugin transforms emails and converts them into tickets for pre-sales or other questions.

Best regards,

Login not working why??? When login redirect to wordpress login With error message. Please help fast!!!!! in all this time i never know this BUG!!!!! Only now my customer show me!!! This is very problem!!

You think is normal my customer get email notification with this link? wp-admin/admin.php?&page=aiosc-ticket-preview&ticket_id=2 and wordpress of course redirect to wordpress account page….but this link not is right is wrong. This plugin have some problems….

Hello,

If you actually took time to read documentation, before leaving 1 star rating, you would learn that you must set front-end pages in plugin settings and enable front-end pages in order for urls in e-mail templates to link to front-end version of the plugin.

You get a copy of documentation when you purchase plugin, and there’s also online version found here: https://diwave-coders.com/product-data/aiosc/documentation/#pref-pages

Regards,
Nikola R.

review update

do you have facility to add more fields to the ticket form? is it possible to have different types of tickets also?

Hello,

There’s no GUI for adding more fields, but it is possible to add them via code.

There’s only 1 type of ticket, separated by Department and Priority.

Best regards,
Nikola R.

Interesting, can’t seem to find changelog. Get “Hello World” on a blank page. And the “Requirements” page can’t be accessed. Is there a problem with your site?

Hello,

Domain DNS is updated to new server, it may take few days for it to propagate across the world.

The latest changelog (v2.21):

- Fixed Preferences / Tools page loading in back-end on Internet Explorer.

Best regards,
Nikola R.

Thanks for clearing that up. :)

Hi, I’m interested to know before I purchase…

1. Does the plugin support woocommerce displaying Option select Order number?

2. Can guest visitors create a ticket?

3. Can admin create and remove Form fields?

Hello,

I am afraid the answer is NO for all your questions.

Best regards,
Nikola R.

OKAY! Than.

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