Discussion on AIO Support Center - WordPress Ticketing System

diwave

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406 comments found.

Hey, we enjoy using your plugin, however we are struggling with images on support tickets. Currently the plugin forces you to download them. This is not ideal, is there a way to show them in a lightbox? Or on the ticket itself? This feature would really perfect this product of yours :)

Hello,

Thanks for the suggestion, we will think about it.

Best regards,
Nikola R.

Hi, May i know if customer want to submit the ticket they need to register an account or can set as guest?

By the way if customer submit the ticket to particular department will the department receive the email?

By the way when i using operator to close the ticket why i cannot found any way to close the ticket?

Hello,

1) User has to be registered, guests cannot create tickets.
2) That is correct.
3) There’s a button in the sidebar called “Close”.

Best regards,
Nikola R.

Hi! Pre sales question: Is this plugin compatible with WPML and WP Customer Area plugins? Thanks!

This comment is currently being reviewed.

Are there any plans to update this plugin?

Good afternoon! I was wondering if you had any plans in place for GDPR compliance with this plugin? I’m trying to get everything in place on my site in time for the deadline, but I am concerned with a few futures regarding this. Have you tested it with the latest WordPress beta to see how exporting and such works with posts related to the ticket system?

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