Discussion on AIO Support Center - Envato Licensing Add-On

diwave

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15 comments found.

Great plugin. Good luck with sales!

I love AIO Support really.. But can you make add-on for subscribers too?

Is there any chance you will be making an update to check the new support packages Envato is introducing? :)

I think we’re still awaiting the API update, but it would be super helpful if you did!

Hello,

As soon as Envato introduces support packages and update their API, we will get to work :)

Kind regards,
Nikola R.

When is this plugin going to be updated to the latest envato support API ?

Hello,

We will update it as soon as Envato API begins to show useful information about support packs.

Kind regards,
Nikola R.

Hi Nikola, as far as I know Envato API is fully ok now, delivering the needed information. Would you be so kind to release an update? Thanx!

Hi, can we get any response on that please? It is very important, thanx. See also our ticket in your support system.

Add-on is fully functional as is so it’s not top priority. Once I get more time, I will provide update.

Best regards,
Nikola R.

Hi Nikola. Yes, I understand. Still without the data, when the support expires for a buyer, we cannot effeciently work, the plugin delivers wrong information in that case.

How long should I wait for you to update the licensing addon to use latest envato API ?

I need to display support expiry for my buyer.

Pre-Sales question – Does this work with other Licensing Software such as Easy Digital Downloads?

My customer reported that they can’t verify their purchase code. Please update

Hello,

We are working on update for newest API, but old API should still work (we had no problems).

Can you please create a new ticket on our website and copy log entries?

Kind regards, Nikola R.

So when is Update coming?

what different between this plugin vs AIO Support Center – WordPress Ticketing System

Hello,

Envato Licensing Add-On is, as the name says, an add-on for AIO Support Center. You cannot use Envato Licensing Add-On without AIO Support Center.

Kind regards,
Nikola R.

Hello, When the customer send the ticket verification popup does not open, the ticket gets sent without verification confirmation code.

Hello,

Have you linked your product with correct department?

Please reply through contact form on our profile.

Best regards,
Nikola R.

Is this item still supported?

Hello,

Yes, the item is still supported and an update is on the way that brings support for v3 API, as well as some other features such as allowing users to link licenses to their domains (optional feature).

Best regards, Nikola R.

Thank you for the update! Very happy to see support times have been added. However, I’ve tried enabling the ‘Full Time Support’ feature for one of my products, but the settings does not seem to update. When it reloads, the checkbox is unchecked.

Check the logs and see what they say (Support > Envato Manager > Logs).

Thanks, was a permission issue I guess. I don’t like having a code with all permissions to my account checked, but I guess I must have missed one that the plugin actually needed. Funny that their permissions settings aren’t really built for something like this, more for reviewing your own account than others.

Glad you sorted it out!

When I unzip the file it shows: codecanyon-8521717-aio-support-center-envato-licensing-addon

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