themezaa

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19 comments found.

Amazing plugin , keep going! :)

Thank you :)

Excellente extension pour afficher une faq dans magento. avec la possibilité d’utiliser l’éditeur de texte pour les catégories et les questions.

le support est très réactif

Excellent extension to show a faq in Magento. with the possibility of using the text editor for the categories and the questions.

The support is very reactive.

Thank you :)

OK. FAQ is a must-have component for any e-commerce website. I did some research before making purchase. I want something: 1. Good Support: I do NOT want to cry in dark if there is something goes wrong, such as magento upgrade 2. Easy to use: FAQ should NOT be rocket-science. You do NOT want to go so fancy. The key to let people to find their answer without calling you! 3. Categorization: This is a very important feature because good categorization will help both clients and operators 4. Multiple-store view support: It is a nice-to-have feature for most people, but a MUST-HAVE requirement for our situation

Did comparison among similar products, and this Advanced FAQ Extension meets all the requirements.

I installed it for Magento 1.9.1, everything worked great! Then I had to upgraded to 1.9.2 because of security patch. One of the links in the backend gave me 404 error. I emailed the developer about the issue. Within 5 hours, the developer send me a hot-fix patch… work like a charm! Thank you for your wonderful support!

Thank you for the great feedback and review :)

I want to buy this extension but the Software Version is only up to 1.9.1.0 and I’m using Magento 1.9.2.0. I read the last comment that you help jackeyhong fixed the extension which she got error for upgrading 1.9.2.0. Can you do the same thing for me If I buy this extension?

Hi chestlim,

Thank you for your interest in our FAQ extension.

Yes of course we will help you. After installation you can simply create a support ticket here: http://www.themezaa.com/support.php and our team will provide you the required update.

Thanks,

ThemeZaa

i have installed the plugin but Manage FAQ and Manage FAQ Category give me a blank page. Can i have your support?

Thanks

Hi Sonsof,

Yes please create a support ticket here: http://www.themezaa.com/support.php and our team will guide you. Please provide your online url, magento backend and ftp access in the ticket.

Thanks,

ThemeZaa

Hey, I really love the layout of this FAQ extension. I was wondering how well it works with other themes besides the default one? Or how easy it is to customize it myself through the CSS?

Thanks!

Hi dafttask,

Thank you for your interest in our FAQ extension.

It is actually a stand alone FAQ page, so there will be no customisation required to make it work with any theme except styling changes to make it as per your theme and that is also easy as we have provided a separate css for this extension.

Thanks,

ThemeZaa

Thanks so much for your quick response! I’ve been waiting for some other people to respond for days haha. I’ll probably be buying this sometime soon :)

theoa

theoa Purchased

Hi Does this extension work on magento 1.9.2.4? Thanks

Sorry for the inconvenience to you. It may have been missed as our support team can get queries / issues via our support ticket system: http://www.themezaa.com/support.php and they respond via it also.

Anyway we will check emails by your username and respond to you.

Thanks,

ThemeZaa

We replied to your message but got delivery failure. So let us reply here:

Some of your theme CSS classes conflict with FAQ CSS, but you can please find and replace below css classes in this css file: http://www.styleyourroom.co.uk/skin/frontend/smartwave/porto_child/css/faqs /faq-style.css and it will display fine then. You can change this css file for any further styling updates.
.search-faqs .legend {
    border: 0 none;
    float: left;
    font-size: 16px !important;
    margin: 5px 10px 0 0 !important;
    padding: 0;
}

.search-faqs .input-box {
    float: left;
    padding: 0;
    width: 225px !important;
}

.search-faqs .form-list .field .button {
    float: left;
    padding: 0 !important;
}

Thanks,

ThemeZaa

theoa

theoa Purchased

thanks for the help that’s perfect.

Purchased this fine product and i love the layout and the admin backend features. I have one issue and that is the accordion feature is not working. All questions show answers already below them as if the plus sign was clicked on for all questions.

Hi basslion,

Thank you for using our FAQ extension and your kind words.

There may be some jQuery conflict and hence accordion is not working. You can please set No for Include jQuery Library in extension configuration. Still if that do not work then there may be conflict with other extensions / theme jQuery and for that our support team will need to check your setup and respond you in the ticket you have created already.

Thanks,

ThemeZaa

Hello

Excellent extension

I contacted in themezaa.com/support but not get an answer

Please have two problems: 1. On this pagehttp://extensions.themezaa.com/sandbox/advanced-faq/index.php/admin/categories/edit/id/7/key/b1d8815d823b890fc44de36b1a0f6e59/, Description field, insert variable and insert widget does not work, it happens in my store as well.

2. In faq search after results, Accordion Style does not work

Regards Alessandro

Hi Alessandro,

1 – Sorry for the inconvenience but we have already replied your ticket on 7th April, please login to support section and check the ticket#: 575707 in case if you missed email notification.

2 – There can be some jQuery conflict with your theme or other extensions, so you can please provide admin and ftp access in ticket for team to check on that.

Thanks,

ThemeZaa

Thanks, great support, problem solved

And thank you.

ThemeZaa

trot343

trot343 Purchased

Hello, can we add a video object in the FAQ answers using video micro data https://developers.google.com/webmasters/videosearch/schema#adding-videoobject-to-a-video-page

Hi trot343,

Thank you for your interest in our FAQ extension.

We are providing Magento default WYSiWYG editor for answer addition, so you can add above HTML code.

Thanks,

ThemeZaa

theoa

theoa Purchased

Hi, just a quick query, categories are opening in a new window. how can i prevent this? thanks

Hi Theoa,

We have already replied in your ticket, however here is the response again for your reference:

It seems you have not selected Page Layout Option as 2 columns with left bar for each categories. Please do this setting for your FAQ categories and then it should work fine.

Thanks,

ThemeZaa

theoa

theoa Purchased

Thank you for the help, works perfectly. And thank you so much for your quick reply :) Awesome support.

And thank you theoa for your kind words :)

ThemeZaa

magento 2 coming?

Yes we are planning but do not have any timeframe.

Thanks,

ThemeZaa

The plugin does not work with Ultimo theme – conflict with the mega menu

Hi adamadamov,

Thank you for using our FAQ extension.

It seems your support is expired, so kindly renew the support and then create a support ticket here: http://www.themezaa.com/support.php, so our team can help you.

Thanks,

ThemeZaa

Hi Support,

Does this extension work with the Magento Ultimo theme? Also, the demo link is not working – could you provide us with another test link?

Best regards, Joost

Hi Joost,

Thank you for your interest in our FAQ extension and contacting us.

We have not tested the extension with Ultimo theme but if you face any issues then you can contact our support team and they will be happy to help.

Demo links are working fine already, you can please check front site here: http://extensions.themezaa.com/live/advanced-faq/faqs/ and sandbox admin here: http://extensions.themezaa.com/sandbox/advanced-faq/admin/

Thanks,

ThemeZaa

Hi Support,

Thanks for providing the link – I ment the ‘Live Preview’ button on top of the page (it links to a blank page). I see the links in the bodycopy are working fine.

Could you clarify what will happen once we set the configuration ‘Accordion Style’ to no. Will the questions be loaded on a seperate page? (with a seperate URL)?

It looks like the demo version of the extension ignores the configuration settings: changes do not appear on the frontend.

Best, Joost

Hi Joost,

Yes that may be because of iframe restriction, we will check more on this. Thank you for pointing to this issue.

It will display question and answer flat instead of accordion. No there is no dedicated page for each question / answer.

Sorry by mistake I pasted live site front url, you can please check sandbox front site here: http://extensions.themezaa.com/sandbox/advanced-faq/faqs/ and it seems your setting of no accordion is applied there.

Thanks,

ThemeZaa

Hi Fuxz,

Thank you for letting us know about the issue. We have already corrected that issue and it should be working fine now.

Thanks,

ThemeZaa

Do your extension provides the ability to put images/videos in the answers? I know there is WYSiWYG editor but want to make sure before purchase!

Needed to know these as well. 1. I tried to add image & video to the answers, those are working but are not mobile compatible. Is it actually not compatible with mobile or I get it wrong? 2. Is there a way to change the look of FAQ?

Hi anuragkhandelwal,

1. Basically responsiveness of normal content elements like image / video is managed by theme style and hence we didn’t wanted to interfere / conflict theme style. But we have now added css for responsiveness, so you will see it fine in demo in the first FAQ item: How do I place an order?.

2. You can customise extension css and template file to change the look as per your need.

Thanks,

ThemeZaa

1. I was trying to add bullets in a list. It shows me in the WYSiWYG editor but in the frontend, it doesn’t shows the bullets.
2. It doesn’t even allows to save an answer with text background highlighted but showing well in WYSiWYG editor?
Why is it so? Any idea?

Hi anuragkhandelwal,

Thank you for contacting us.

Can you please create a support ticket here: http://www.themezaa.com/support.php with your Magento admin access details, so our team will check it once come back from Diwali and new year holidays.

Thanks,

ThemeZaa

Hi, the extension seems perfect. I am missing a possibility to offer the customer to ask his own question, if he does not find an answer. Do you plan, if yes, when or did´nt I see the feature? Thanks in advance Bert

Hi Bert,

Thank you for your interest in our FAQ extension and contacting us.

Unfortunately we are not planning to add feature at the moment where customer can ask their own questions because that can be done using contact page also.

Thanks,

ThemeZaa

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