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Discussion on Facebook Customer Chat - Customizable Live Chat for WordPress

looks_awesome

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28 comments found.

Hi, what if the visiting customer does not have a facebook?

o_man

o_man Author Team

Hi, plugin will ask to log in for chatting. Thank you for interest in our product.

Best Regards,
Looks Awesome team

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Hi we are using your plugin on emwear.vn, is it possible to capture a customer’s order and send the order to the facebook messenger Or have the ability to know the page the user is on and post that info to the facebook messenger?

o_man

o_man Author Team

Hi, it’s not available. But we will consider for the next updates.

Best Regards,
Looks Awesome team

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Hi there guys,

I’m wondering if the plugin would work with multi-vendor marketplace plugins such as WC Vendors or Dokan.

So I could have a FB chat per each vendor?

Thanks

o_man

o_man Author Team

Hello, you can use only one Facebook page chat, sorry.

Best Regards,
Looks Awesome team

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Docs & FAQ | Help Center | User Suggestion Form | Order Customization |

Hi, lovely plugin thanks. Can we hide the tooltip after viewing once or give the visitor the option to close it? Takes up a lot of room on mobile especially. Thanks.

o_man

o_man Author Team

Hi, it’s not available. We can consider in future, thank you for the suggestion.

Best Regards,
Looks Awesome team

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Just bought it, but now I see in LARGE letters “Powered by ManyChat”.

1. I thought this was YOUR plugin? Not a ManyChat script.

2. What has ManyChat to do with this? I do NOT want third parties involved between my site and Facebook Messenger. So how do I get rid of this?

It seems that ONLY friends can chat with you this way. So it’s a 100% worthless solution.

o_man

o_man Author Team

Hello, I just tested, and settings are working correctly. Also, any authenticated Facebook user can write to chat. Please contact us and send your URL and temporary admin access so we can inspect issues and help.

Best Regards,
Looks Awesome team

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Docs & FAQ | Help Center | User Suggestion Form | Order Customization |

Hello, settings are not working correctly. If I change them, it doesn’t show on the site. I will send you the url and temporary admin access.

Hi i’m an envto elements member and when I installed this plugin it added a white bar on the top of my web page

o_man

o_man Author Team

Hello,

According to Envato Elements terms support service is not included with your Envato Elements subscription plan. You can learn more here https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements

To get support, you need to purchase single license of plugin on CodeCanyon. Every license comes with 6 months free support period and may be extended.

You can try to search for an answer in comments section on product page. Its possible someone had similar issue before and got working solution on comments.

Hope it helps. If you have any questions regarding Envato Elements subscription you may find useful to contact Envato directly. Thanks for your interest in our plugin!

Best Regards,
Looks Awesome team

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Is there a way to change the floating icon/image?

o_man

o_man Author Team

HI, it’s generated directly in iframe with FB API, so it’s not the best idea. But you can try with some CSS.

Best Regards,
Looks Awesome

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Docs & FAQ | Help Center | User Suggestion Form | Order Customization |

only with wordpress?

o_man

o_man Author Team

Hello, yes, it’s a WP only product. Thank you for interest.

Best Regards,
Looks Awesome

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Docs & FAQ | Help Center | User Suggestion Form | Order Customization |

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