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Please advise how long we should expect to wait for support. My request was posted 5 days ago. That seems like a long wait, considering the plug-in is completely unusable in our situation. Thanks.
Hello, what’s the email that you contacted me?
I filled out a form here https://support.catsplugins.com/add-ticket/
I also posted a question here on Codecanyon a week ago.
I have since figured out the issue was caused by a conflict between ACF for Woocommerce, and another plug-in. And it appears it’s the other plug-in that’s at fault. So it’s looking like my support request with you can be closed.
hi… regarding formula.
suppose i have a custom field called price_per_unit
how do i multiply the value entered * price_per_unit
Is it possible to have the custom field forms appear on products in the shop/archive/category pages? So that people would be able to enter custom data for a product and add to cart without having to click through to the product page?
It’s not possible yet, I will implement this feature soon in the next release!
Where is the documentation for this plugin? I went to the link in the pdf file, but it does not explain how to use it and what the options mean
Plugin is causing an error I believe with Woocommerce Authorize.net CIM plugin. any idea what the issues is?
VM1887 acf-input.min.js:1 Uncaught TypeError: Cannot read property ‘find’ of undefined
at Object.serialize (VM1887 acf-input.min.js:1)
at Object.fetch (VM1887 acf-input.min.js:3)
at HTMLFormElement.<anonymous> (VM1871 acf-woocommerce-checkout-script.js:69)
at HTMLFormElement.dispatch (VM1868 jquery.js:3)
at HTMLFormElement.r.handle (VM1868 jquery.js:3)
serialize @ VM1887 acf-input.min.js:1
fetch @ VM1887 acf-input.min.js:3
(anonymous) @ VM1871 acf-woocommerce-checkout-script.js:69
dispatch @ VM1868 jquery.js:3
r.handle @ VM1868 jquery.js:3
Can you please provide your wp-admin account so I can fix the conflict with Stripe?
Please send the credentials (include ftp to firstname.lastname@example.org)
I see there is still an issue, which I’d like to resolve.
The field label shows up in the order emails, but it has no value. The same thing occurs on the Edit Order page.
Please advise what information you need.
Can you please check if you have the option “Order field” in the field settings is set? It must be set in order to have the right to capture information that user submitted.
Yes that setting is already turned on.
Are you able to get back to me with regards to the refund request?
For the refund request, I only can accept when my plugin is not working or causing the problem to your website.
In the case you explained, it’s the conflict with your plugin, which you reported but I couldn’t verify it as I didn’t have your wp-admin account.
So in this case I have to say sorry for not accept your refund request.
Thank you Fildore!
As mentioned in the refund request, it didn’t perform as required, and would be too costly for me to have my developer assist you to resolve the issue.
If you would still like to deny the refund request then I will escalate further to Envato and if I still can’t get the refund accepted, then I will be processing a chargeback with my bank.
Our developer and supporter is hired to help you so you’re no need to worry about that.
I would love to talk with you at Envato dispute, please do. I will provide the informations to them, include this comment.
That’s fine. As per the refund policy from Envato, I’m actually entitled to a refund based on two categories, Item doesn’t work the way it should, which is where my developer is too costly to have him deal with you to assist with fixing it. Secondly, item support promised but only barely provided as it took a total of 6 days for you to respond to the initial support request.
Please open the dispute, I will stop reply you here.
Please go ahead and deny the refund request then.
I am receiving an error with my plugin on WooCommerce. The error says “payment failed, please try again”
I deactivated your plugin and I was able to get the order to complete. I followed the steps in your youtube video about setting up the repeater field.
How can I get this resolved?
Can you please email your website information to email@example.com ?
I will need the FTP, wp-admin account so I can help you solve the conflict with Stripe payment?
Thank you much!
I sent you a mail two days ago. Still awaiting your reply.
Hello – checking back on my question. We are under an urgent timeline. Thanks for helping out.
Hello Jeremy, I have replied to your previous question, please send the information that I asked to email firstname.lastname@example.org
I will help you solve the problem!
Can you please provide the information so I can help you solve the conflict?
I’ve installed the plugin. Nothing is appearing in back office. No option to create fields… How doest it work ??
And you should provide an offline documentation cause there is none provided with the files…
The problem is you didn’t install the main plugin, it’s “Advanced Custom Field”.
1/ You install the plugin here: https://wordpress.org/plugins/advanced-custom-fields/
2/ You update the plugin to the beta version, here: https://www.advancedcustomfields.com/resources/upgrade-guide-version-5/
I will, I will! Thank you for your suggestion!
Hi, I am having a problem with the product being added to the cart twice – otherwise everything works perfectly. Any help you could offer on this issue would be much appreciated. Thanks!
Can you please create a ticket at https://support.catsplugins.com/add-ticket/ ? Please provide the information, include wp-admin account.
Then I will help you fix it.
I fooled around in your demo, but it seems that conditional logic doesn’t work. I have set a radio button field with YES/NO options, followed by a text field that only should appear if the radio button choice is YES. But on the frontend the text field doesn’t show, regardless of the radio button choice. It’s visble for a split second when the page loads, but after that it stays hidden. Do I miss something, or is something wrong on the demo?
I guess it’s my fault then, I’m upgrading the demo system, and the version you’re using on demo is the old one (I’m building the new one).
But I can make sure with you 2 things:
- The plugin is working properly, you can take a quick look at new demo: http://demo.catsplugins.com/advanced-custom-field-for-woocommerce/product/sell-flower-with-extra-options/
- If you buy and conditional logic doesn’t work, I will refund for you, double!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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