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I SENT A TICKET SINCE ON FRIDAY PLEASE CHECK very urgent
Hi, Support timing is Monday to Friday 9 am to 5 pm GMT +5 you will be getting response soon. regards
ALERT !!! THIS COMPANY IS VERY VERY BAD in the support
PLEASE NOTE THEY DON”T CARE TO THE CUSTOMERS
I have sent them to customize the app , they didn’t have test it ,,, and now we are in the 4th month and no one reply to us and Charlie is not honest man he is just making late time every time told me they sent it to the dev team then he didn’t reply then wait another week !!!!
BE careful to all the customers and the users in this very professional site!!!
I don’t know where to go and to Alert the people this what they have done with me ! they did a form and the form is not saving the data I sent to them , then I tried to edit, the edit is not working !!! OMG , The app crashing and I have requested to add whatsapp icon Guess what they added it without linking it to the phone I sent to them they took alot of time then I find alot of issues !!!
BE CAREFULL || they don’t care about testing the app, they don’t care about the requests
There is a customer support Ambassador he disappeared also !!
No one care about the customer , only saved replies …
Hi, I saw your support ticket on the support forum and get to know you have been guided contently multiple replies on daily bases. But when things are been change contently, we have to submit the app again and again to the apple store which takes time. Please freeze your requirements so that we can complete your tasks. Moreover, we have updated the support team about your ticket and they are already on it. please follow up there. We also want to complete it as soon as possible as it’s taking too much time due to continuous changes in requirements, Regards
how i change application arabic font ? i want use cairo font for arabic or for all
Please communicate with support team they will guide you in detail. https://scriptsbundle.ticksy.com/ Regards
Do You have iOS Wallpapers or Quotes app ?
Sorry about it
In future ,I am asking if you have iOS wallpaper code or Quotes iOS app and you are selling?
Sorry we don’t have such.
I have an urgent issue to be resolved I know today is Saturday but its urgent please check ticket thanks
As you know it’s an Holiday season. Please follow your ticket our team will get back to you.
Apple app review rejected,
we did send you ticket #3193833 about app tracking issue, please reply ASAP
our team will follow it thanks
I want to add paytm or razorpay payment gateway in this script on all three platforms web,android and iOS. is it possible ? are you have any planning to add these payment gateways in future or sometime ?
It can be integrated in theme and android only. IOS dose not support 3rd party payments. Right now we don’t have such plans.
Hey please tell Charlie I said he should send the verification code again. I was waiting for him for over 9hours only for him to send it when I was sleeping he should send it now am awake
Hello, Support timing is 09 AM to 05 PM GMT+5. You can expect a response within 12-24 hours Monday to Friday. We’ll respond to questions outside of these times & weekends occasionally, but please don’t expect a response outside our stated hours. Please note that tickets created in the General Questions category may take longer as active support customers will be preferred.
I have just created a ticket under GENERAL. PRIVATE TICKET #3162759. please its urgent. AD DETAILS PAGE HAVE REFUSED TO OPEN IN IOS APP ur quick help will be much appreciated thank you
General category tickets take time to have response. Please select AdForest IOS app category so that it can be assigned to the agent. Regards
I don’t have a support license at the moment my app is not working that’s why I used the general category. I think it will be more favourable for me if you can let the people in general category know that this is urgent than telling me it will take time that won’t help me in anyway an urgent fix will be much appreciated.
App doesn’t include support at all so we are already giving free support to all customers for apps. Please create ticket in app category that will not ask you for support renewal. Regards
You are right I have just created a ticket under iOS support for free thanks alot.
You’re welcome. Team will get back to you. Thanks
I bought all 3 suites
– Ios App
– Android app
i have put together the content and need some assistance from your team with how i want to customize it?
is this service available?
Hi, Yes you can contact us via support forum https://scriptsbundle.ticksy.com Thanks
Thanks for you prompt response. Can you give me a general idea how long they normally take to respond? This is something i need to complete by end of November if possible
Hello considering purchasing but have below questions.
1)Is your app 100% native?
2)If the app becomes popular and have 100s or over 1000 users using simultaneously, would I face any issues? Like slow down of the app and etc.?
1) Yes, 100% native apps.
2) You should have good hosting server to serve your apps. Regards
You can tell, when is ready the IOS16 updates? thank you
Tested, and its working fine on IOS 16. If you have any query you can contact our support team they will guide you. Regards
thank you my friend
I have submitted the APP and Again its rejected due to reason..
Guideline 2.1 – Information Needed
We’re looking forward to completing our review, but we need more information to continue. Your app uses the AppTrackingTransparency framework, but we are unable to locate the App Tracking Transparency permission request when reviewed on iOS 16.0.2.
kindly, reply asap
Please communicate with support team they can guide you. https://scriptsbundle.ticksy.com/ Regards
how to enable account deletion ? cannot publish cuz apple needs it
It is by default on in edit profile page. Please communicate with support team they can guide you in detail. https://scriptsbundle.ticksy.com/ Regards
any support for iOS 16 ?
It will be supported. We will update after testing. Regards
Hi, Yesterday I have Submitted App at iOS APP store and they have been rejected in review, they asked “We noticed that your app supports account creation but does not appear to include an option to initiate account deletion”. kindly add this features in App .
Yes, option is available, thank you very much
Hello, do you have in mind to change or update the design and structure of the app, icons, letters, colors and etc?
Hi, May be in future or if you need you can do customization. Regards
We would like to provide the application in Japanese.
Is it possible to translate the display items, descriptions, etc. into Japanese?
Yes, you can use it in any language that WordPress support as this app has back end in WordPress. Regards
The app is described as easy to set up, but what level of skill is required?
You must have basic knowledge regarding Android setup and terminologies. Regards
I want to add paytm or razorpay payment gateway in this script on all three platforms web,android and iOS. is it possible ?
are you have any planning to add these payment gateways in future or sometime ?
Hi, Sorry we do not have these payment options. Regards
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