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I would to buy this product but i have another question pre-sales. Can i embed the form email in other web site? with mymail is possible to do it? And is possible to use gravity form? Thanks
Yes, you can find the embedding code in the List details page, to collect subscribers for the list. Then you can embed the code to your own website. Regarding gravity form, we have not connect to it yet, will work with them too… Thank you
Louis, You provide the best support.
I keep having the same issue. Unsubscribe Tag
and the template will not move to send.
How do I delete the emails which have bounced? It seems the plugin does not do that automatically and send them again.
I have a high bounce on email lists which I had sent previously. Is there a way to remove those emails from the list.
hello @WeGoAnd. Normally, when Acelle Mail receives a bounced message, it will automatically mark the corresponding email address as “blacklisted” and he will no longer receive emails sent to the list. Regards. Louis
Just purchased, getting Internal Server Error while installing database. Please assist
hello @revotech, it could be a security setting on your server which prevents the webapp from starting. Can you just provide us with username/password to your WP so that we can troubleshoot it for you?
I have installed the plugin and activated it. The first page says that I pass all requirements. Installing the database results in an Internal Server Error, and says I need to manually clean the database.
hello @Jeremy, please check your inbox for our message. Thanks
This comment is currently being reviewed.
Hi, your plugin does not import / export .csv files even in the demo version no works.
hello @loremovie. For security, the import/export functionality is disabled on our demo app. Import/export is triggered by a cronjob process, are you sure you did setup the cronjob correctly as suggested during the installation wizard?
hello @loremovie. Sorry to hear that, again, can you provide us with access to your server so that we can figure it out for you?
sir,i am new for this field,i have lot of question to discuss with you.i like to start a email marketing business.for that i want to buy your wordpress plugin.i is very use full to me.actually i jack with so many hosting providers they said,you can send unlimited emails from vps servers.i already have vps server.i want to integrate smpt in to your wordpress plugin.is this possible. and i have 10 millions emails with me,in that so many are verified and others are not verified.if so many emails bounce back we dont get any problem right.
i have some question.
1.what is meaning in sending server
Quota time unit
2.can we upload more than 2 mb file and can we import txt files
3.what is this bounce handlers
4.sending domain means
5.and i want server specification to send send unlimited emails
6.please explain about background job in settings page.
Thank you for your interest in our product, we’ve responded to your message, please check your inbox. Regards.
Is WPML compatible?
thank you for your interest in our product. Unfortunately we do not support WPML yet. Regards.
hi where is the installation guide, i cannot seem to find it
hello @edshirley. Thank you for purchasing our product. Please checkout the folder document/ included in the source. Regards.
hey thanks for the quick reply. Not sure if im going blind but i literally cannot find it hahah. there is no file named document or source? any extra direction you could give? thanks
hello @edshirley. If you download the latest version of Acelle Mail now, the documentation is under the guideline/ folder. Did you find it?
sorry, my typo, the guideline is available under the document/ folder. Regards.
I have a question if there is a vps server or dedicated like in the case of Acelle Email or just that wordpress will be installed on ordinary shared hosting. Regards
Hello @drozdzbc, thank you for your interest in our product. You can just install it to any Wordpress instance on a shared hosting or dedicated VPS/server. We recommend going with a dedicated VPS/server, but in most cases, a shares hosting environment is still ok
I just bought this plugin but i could not used yet cause of ERROR: Please disable open_basedir, notification.
I already disabled open_basedir from my server and i tried to run again that but this time my website completely did not work.
Please help me, and please explain why you want to disable open_basedir ?
Hello @muartk. Thank you for purchasing our product. It could be a server restriction that prevents the plugin from running. Could you please provide us with username/password to your WP Dashboard so that we can troubleshoot it? Please send it through our profile contact form. Thank you
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