louispham

louispham supports this item

Supported

This author's response time can be up to 2 business days.

115 comments found.

Hi, I have a problem with the configuration. I have set my own SMTP sending server in “Settings”, but - the lists have the alert “no sending server available” - the tab “Sending Servers” gives me the error “You are not authorized for this action.” Could you please help me with this? Thank you

Hello @davideerba. Can you provide us with access to your webapp so that we can troubleshoot it? Please shoot us an email through our profile/support contact form. Thank you.

Hello, I am having problems in importing csv to my lists. The process starts but has no progress (0%) and after some hours the system gives me the alert “The following fields are required: email” (I used your csv model). Thank you, D

It seems you did not setup the cronjob on your hosting server yet Cronjob is needed for actually sending email campaigns, updating the listing as well as verifying/importing/exporting Please go to Admin View > Setting > All Settings > Background Job Then capture the cronjob generated by Acelle Mail and install it into your hosting server. If you are running on cPanel, you can find it here: http://kb.xyzscripts.com/wp-content/uploads/2012/04/1.png

Let me know if you are not familiar with setting up cronjob, we can help then

anniket

anniket Purchased

i am facing same issue like @davideerba 1, when i was trying to test my 3rd party smtp i got “Connection could not be established with host mail.privateemail.com [php_network_getaddresses: getaddrinfo failed: Name or service not known #0]” this error massage.

2. I am having problems in importing csv to my lists. The process starts but has no progress (0%) and after some hours the system gives me the alert “The following fields are required: email” (I used your csv model). Thank you

3. cant able to set campaign

please provide any guide document or video to help setup plugin.

thankyou ..!

Hello @anniket. Please check your mailbox for our response. Thank you.

We would like to use it with Mailshimp to send, is it compatible?

Hello @sonyliston. Actually Acelle Mail is an alternative for your Mailchimp as they share the same set of functionality. How do you want it to work with Mailchimp?

Hello, I’m setting up MailFit and got to the “Insert the following line to your system’s contab.” part. I’m not sure where I have to copy that line, could you assist me?

Hello @sonyliston. You will need to insert the cronjob generated to your hosting server, if you are on cPanel, it is: https://i.stack.imgur.com/KXdNB.png, for Plesk, it is: https://docs.plesk.com/en-US/onyx/customer-guide/images/76957.png (scheduled task)

If you are still not sure how to do it, please just provide us with access to your hosting server so that we can help you configure it.

pre-buy question: do you have a list of features to compare vs acelle mail? (your other email product). Currently using another plugin, thinking about switching.

Hello @theburroughsgroup. Thank y ou for your interest in our product. You can go through the sale page of our product to find the features you have. You can also check out our demo to experience it yourself. Thank you.

you don’t mention anywhere if this add-on is compatible with woocommerce add-on, in particular automating addition of new customers to the contact list. Also does it allow you to place a tick box on the sign up page to allow people to add themselves into a mailing list as well as later unsubscribe by unticking the box in the user settings?

Hello @grandcalifornia. Thank you for your interest in our product. We do not support WooCommerce integration yet, you can try another plugin of ours: Acelle Connect to connect your Woo contacts to MailFit. Regarding the tick box, can you explain a little bit more?

what is credentials for Checkout our demo at mailfit.net

Hello @shumon2002, you can export any template as zip file from your favorite designer and import it to MailFit.

thanks, can I use this plugin into my another wordpress website? I mean is it possible to use multiple website?

Hello @shumon2002. Yes, you can install it on more than one site as long as you do not sell it to the others ;)

Hi, presale question: is it possible to integrate published posts or already existing contents on my website into the email dynamically? Or do I have to write them again? Thank you!

Hello @FrozenMe. We have the MailFit API which allows you to sync with other apps. For example, you can trigger an ADD SUBSCRIBER from your app to put your contact into MailFit. Regards.

I’m trying to figure out if your plugin could help me send emails to the customers that purchase my products from my amazon store so they can leave me feedback from their shipping experience. I’d need to send a template email that also had the unique order details of their order within the email, as well as a link to leave seller feedback for the item the exact they purchased. Is this something your plugin can do all by itself? The more detailed explanation the better, thanks!

Hello @SiteTonight. Thank you for your interest in our product. Not sure if I understand correctly what you mean: our email app does support integration API and you can connect from your own app/site. Or can you just shoot us a message through our profile support/contact form, we can provide you with some detailed scenarios that we do support? Thank you

Hello, We need to create a campaign that sends the latest posts created every week. I’m checking the installed plugin and your demo, and I can’t figure it out on how to add the feed and make an automatization. In some reply I saw that you said that it’s possible to do it, but in other one you said that you were still working on that (like 10 months ago).

summarizing we need to create a campaign that is sended only when there’re news posts, and make it all automatically.

Thank you

Please I need the answer to my question urgently. Can’t wait two days for each question to be answered (besides, the question was already made)

Hi , I am very frustrated by your support response delay, more than 3 days waiting for your reply !! The smallest plugin has a setup manual. You do not provide any setup documentation or manual!!!!

Hello @sonyliston. You can shoot us a message through our profile/support contact form in case of any problem we will be back to you shortly. Regarding your 1st question: unfortunately we do not support such custom sending like that. Anyway, it seems to be a helpful feature and we will consider adding it to our future release. Thank you.

Hi , I am very frustrated by your support response delay, more than 3 days waiting for your reply !! The smallest plugin has a setup manual. You do not provide any setup documentation or manual!!!!

Hello @sonyliston. You can shoot us a message through our profile/support contact form in case of any problem we will be back to you shortly. Regarding your 1st question: unfortunately we do not support such custom sending like that. Anyway, it seems to be a helpful feature and we will consider adding it to our future release. Thank you.

We have the installation guideline/ included in the guideline/ folder of the plugin. Please check it out and let us know if you run into any problem. Regards.

Hey – is there a way to add a check box in the subscribe form?

Hello @NathanSchacherer. The generated form is completely customizable, you are free to add any component you desire.

Hi, presale question: how the email its sent when you have list of 10 000 subscribers – i have to use some 3d party serves – or Sending domains – some emails dont get in to spam ? how much extra i need to pay for that ?

Hello @ivandancom. You have 3 options to actually deliver emails

1. Using a 3rd SMTP

2. Using a 3rd API

3. Using your own SMTP or Sendmail application

There are many factors that impact INBOX delivery, including
  • The reputation of your domain which you send email on behalf of
  • The reputation of your sending server’s IP address
  • Email’s compliance to internet standard (DKIM, SPF, DMARC, etc.)
  • Email content
  • The actual recipient’s server policy

In conclusion, we cannot make 100% sure that emails will go to recipient inbox as it is not always clear whether an email is SPAM or not. However, employing all the measures above will make it more likely to reach recipients’ inbox

This comment is currently being reviewed.

Hello John. I suspect it is a server problem and your hosting server is acting as an open relay through which the other parties can inject emails. Can you shoot us an email on this topic?

by
by
by
by
by
by