AccessKeys

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126 comments found.

FB and Pinsteresg social counter is not working. FB counter is not working in your demo too.

Hello there,

Thank you for writing in.

Facebook shows problem sometimes and changes its API frequently due to which the issue might be appearing. We have just checked our demo and looks like Facebook fan counter is not appearing. We will check the issue in details and we will let you know.

But looks like Pinterest followers counts are appearing correctly. Can you please check by clearing the cache of the plugin from plugin’s backend settings?

Also, can you please let us know your site URL using our profile contact form https://codecanyon.net/user/accesskeys#contact so that we can check the issue in your site?

Thanks

Hi, we are very much interested in purchasing this plugin. But have a few questions:

1.Does this plugin have shortcode feature? 2.Wil it shows Share counter for all social media including Twitter. I face some problem with free plugins, that they don’t show Twitter counts. 3.Can counter be shown with the icon itself without the need to hover them?

Once you confirm these 3 points, I will purchase the plugin straight away.

Hello there,

Thank you for writing in.

Our replies

1. Yes, Our plugin provides shortcode feature.

2. Most of the social media providers share counts but not all. Yes, the Twitter share count is possible using the third party API which is already included in the plugin.

3. Few theme provides this feature. The share counts will be visible in all time but most of the theme doesn’t provide this feature. Please check in below link http://demo.accesspressthemes.com/wordpress-plugins/accesspress-social-pro/social-share/all-templates/

Thanks

I’m new with this app and need help trying to configure it. I have a DIVI site. I had the free version and started to have issues today with the Facebook share button, so I updated to Pro and still having problems: 1. The FB share button is not working. I created a new blog post this week and it’s just saying that it cannot find the page. It works on all previous posts. Therefore I updated to PRO but same thing. 2. I don’t see instagram share button which is one of the main reasons I updated it.

Can you please provide assistance?

Thanks

Hello there,

Thank you for writing in.

Regarding the facebook share button we need to check in your site so can you please send us your site URL where you have implemented our share plugin so that we can check and suggest. You can send us an email using our profile contact form https://codecanyon.net/user/accesskeys#contact

Currently, Instagram does not provide an option to share the links so it’s not possible to share the links to instagram.

Thanks

Hi Guys, I’m having issues with the social counter for Vimeo, it doesn’t related the amount of followers… I’m stuck in 0 …, please Help

Hello there,

Thank you for writing in.

Can you please let us know your site URL and your site details where you have implemented our plugin using our profile contact form https://codecanyon.net/user/accesskeys#contact so that we can check the issue and suggest?

Thanks

Hi there, no that’s ok I was confused between user URL ID and user channel URL ID. Thanks

Hello there,

Thank you for the confirmation.

If you have any further queries please feel free to contact us anytime.

Thanks

Hi I wanted to follow up on a recent issue which seems to be getting worse.

Please I could really use assistance to either re- install this and SOLVE this asap.

I’m not a developer. I was using the free version which was working fine. I updated to Access Pro thinking it would be better for sharing but it actually has hinder share ability with FB.

I tried resetting cache in the Accesspro menu but still not working.

1- The FB share button is not working. I have created new blog posts the last 3 weeks and it’s just saying that it cannot find the page when I click the share button on the post 2. This week I can’t even copy paste the link of the page into FB directly to share because I get the message on my wall FB “Page not found”. Which did not happen before.

My website is http://methriving.com

Thanks

Hello there,

Thank you for writing in.

We have checked the issue in your provided site URL. Looks like the information that is being shared is the old information that is cached by Facebook. To remove this issue please go to Facebook open graph debugger https://developers.facebook.com/tools/debug/ and enter the URL of the page that is fetching the wrong information and click on debug button and click on scrape again button then the new information should be fetched and now the facebook share should work fine. Please check and let us know the results.

Thanks

Good afternoon, i have a buy the plug-in wordpress AccessPress Social Share Pro buy i haven’t a icon the WhatsApp, i do no why…How can i solve this problem? I’m waiting your answer, thank you, Daniele Lacerenza.

Hello there,

Thank you for writing in.

Have you checked by restoring the default settings of a plugin? If not please check once by restoring the default settings of a plugin and if this doesn’t solve the issue please let us know using our profile contact form https://codecanyon.net/user/accesskeys#contact with your site details.

Thanks

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