AccessKeys

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100 comments found.

hi,

Thanks for the great plugin.

Just now purchased the plugin and installed in my website. When i am activating this plugin, my server load reaching its maximum and server got hanged. Then i deactivated the plugin and again tested & same result. Note: my server normal operating load is 10% out of 100%. site: instrumentationTools.com

Plz suggest.

Hello there,

Are you not being able to activate our plugin ? Does your site still reach the maximum level even if deactivating our plugin ? If it reached the maximum level even after deactivating our plugin then our plugin may not be the reason.

Thanks.

hi,

i am able to activate / deactivate the plugin. After deactivating – everything normal. if activating then the load becomes high.

Hello there,

Have you configured the cache period for both share and counter in the plugin’s backend settings?

The load may be high if the share counts or social fan/followers counts are being pulled from the respective API server. Can you please kindly check if the cache period has been configured in the plugin or not?

Still, if you are facing the problem can you please provide us your site details to us using our profile contact form https://codecanyon.net/user/accesskeys#contact so that we can check the issue and help you to fix the issue as soon as possible?

Thanks

Hello,

I just upgraded from the free to the Pro version of Social Counter and I have a few problems and questions.

1: I inserted the details of my Pinterest account but it does not show up, also when I click on the display options, in the area where you can select the order of the thumbnails to show up – it is not even there.

2: Can you please add support to show the Tumblr count? This is really important to me and I am sure many other of your clients will be happy.

3: Currently with the theme I am using (Theme 13) it shows up on my website as a “line” of 5 icons in a row, but I want to make the “total” icon skip down to a second line, can you please help me do that? you can see the example at http://HarmonicaJamz.com, at about the middle of the page.

4: Even though I double checked that I entered all the correct Facebook app details, it still does not show the real fans but instead just the default number that I gave it. Can you help me solve this?

Thanks a lot, great plugin! Alon

Hello there,

Thank you for the confirmation.

If you liked our plugin can you please provide us positive rating so that other users will know about it.

Thanks

Where do I give a rating?

Hello there,

Please go to https://codecanyon.net/downloads and there you will find the list of the items that you have purchased.

please go to our plugin and just below the download button there you will find a section to rate our plugin.

Thanks

gouchti

gouchti Purchased

I have a conflict between revolution slider plugin and AccessPress Social plugin, when I activate the second plugin, revolution slider stops working and I get errors, could you please help me out

Hello there,

Thank you writing in.

Can you please write to us using our profile contact form https://codecanyon.net/user/accesskeys#contact about the issue with your site details so that we can check the conflict?

Thanks

Can not be compatible with The7!

Hello there,

Thank you for writing in.

Our plugin do support standard wordpress themes.

If you are having issue with The7 theme can you please write to us using our profile contact form https://codecanyon.net/user/accesskeys#contact mentioning your issues with some screenshots and with your site details so that we can check the issues on your site and help you fix it.

Thanks

On the desktop version…there is a small close arrow that appears with the social icons…but on the mobile site, you must click one of the social icons in order for the close arrow to appear. mymemberinsurance.com

How do I get the close arrow to appear on mobile devices? Any help would be appreciated. Thank you.

Hello there,

Thank you for writing in.

Can you please put the below code to our plugin’s frontend.css file at the end of a file located at plugins/accesspress-social-pro/css/counter/frontend.css

@media screen and (max-width: 767px) { .apsc-floating-sidebar .apsc-floating-bar-show-hide { visibility: visible; opacity:1; } }

This should fix the issue. Please do let us know if the issue gets resolved or not.

Thanks

Thank you. But…the code crashed my site. Can you help with placing the code if I provide login credentials to the site?

Hello there,

Yes, please send us your site details using our profile contact form https://codecanyon.net/user/accesskeys#contact and we will fix the issue in your site.

Thanks

Hi I am asking for support for the plug in to help with URL shortening for Twitter otherwise I will need a refund. Please help ASAP! My site is going live soon!

THANKS!

Robin robin@executivelevels.com

Hello there,

We got your mail in our support mail and we have replied to your email. Please check.

Thanks

Hi :-) Under the POSTS option, is there a way fir us to change this word to ARTICLES?

Hello there,

Thank you for writing in.

Can you please elaborate further using a screenshot regarding your query ? You can upload the screenshot in your site and share the URL of the screenshot here.

Thanks.

Hi There. Have the demo version installed on wordpress and bought the upgrade. how do i upgrade in wordpress without losing my settings?

Hello there,

Thank you for writing in.

For upgrading, you will need to deactivate the free version and install the PRO version.

But you may need to restore to default settings after upgrade and resetup because our PRO version requires to update the database. If you are facing troubles doing that then please provide us your site wp-admin login details using the below link and we will try to resetup it for you from Free to PRO.

https://codecanyon.net/user/accesskeys#contact

Thanks.

Hello there,

Thank you for writing in.

To upgrade from free version to pro version please deactivate the free version of the plugin first and remove the free plugin and install the pro version of a plugin and activate it.

If the settings are not working properly after upgrade to pro version we recommend to restore the default settings of a plugin and configure the plugin settings once again so that plugin works properly.

Thanks

Pre sales question: We are operation more than 20 Facebook-sites. We would like to total up all our followers and display them as one number. Is that possible?

Hello there,

Thank you for writing in.

The mentioned feature is not available.

Thanks

hi, I installed the plugin and the follower counter shows the number but no backgrounds or icons. I have deleted cache and it stays the same. Any suggestions ?? Thank you

Hello there,

Thank you for writing in.

Can you please provide us the URL where the issue is appearing so that we can check the issue and suggest?

You can provide us your site URL privately using our profile contact form https://codecanyon.net/user/accesskeys#contact

Thanks

I can’t Install plug.in on Word press:

Installing Plugin from uploaded file: index.php Unpacking the package…

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Return to Plugin Installer

I am using OS X YOSIMITE 10.10.5

Thank you

Hello there,

Thank you for writing in.

Have you installed our plugin zip file from WordPress backend?

Also can you please try by downloading the new plugin zip file from your codecanyon download section as the error might appear due to a corrupt zip file.

But before that Please make sure your server has enough space to unzip and install the plugin.

Thanks

Would you be able to add a Snapchat icon? So people can add a username via http://

Hello there,

Thank you for writing in.

We will study and try to include it in the upcoming plugin update if possible.

Thanks

Thank you. There is no API integration required. All you need to do is add Snapchat icon and http link.. no count or anything. See tailopez dot com

hey.. accesspress social share plugin is very nice n usefull.. here my problem is Display position settings . i’m trying to hide above and below content option….becouse i already short code display in single.php page…so i don’t need to display option in plugin.

Hello there,

Thank you for writing in.

Are you using the free version of our plugin?

Thanks

Hi i just brought your plug in i was wondering i only got 2 social media activated they are on the top left of the screen but i will like to have them at the left in the middle of the screen how i can do that i cant find anything on it

www.wallycastro.com

Hello there,

Thank you for writing in.

Can you please ask for support using the same username that you have purchased our plugin so that we can verify you?

Thanks

kachuav

kachuav Purchased

Hi, i just brought one of your plug-in I’m trying to move the floating social media from the left top to the middle top …but i can’t see a settings that allow me to move its pretty high you can see it visiting www.wallycastro.com

Hello there,

Thank you for writing in.

We have checked your site and you are using floating social counter at ‘left middle’. Have you tried by setting an option to ‘left top’ as shown in the screenshot so that the social icons will appear at the ‘left top’?

http://imgur.com/USXkpOO

Thanks

kachuav

kachuav Purchased

Hi, i cant see the full name of the floating side bar for example facebook has his logo but i want it that says Facebook

Hello there,

Thank you for writing in.

Can you please provide us your site url where you have implemented floating sidebar so that we can check and suggest?

Thanks

kachuav

kachuav Purchased

Hi, i cant see the full name of the floating side bar for example facebook has his logo but i want it that says Facebook

kachuav

kachuav Purchased

Hi, the plugin doesnt show me the Facebook or Instagram name on the floating social counter.

www.wallycastro.com

how i can change that ??? can you help me thanks

Hello there,

Thank you for your site URL, we have just checked the issue on your site.

Looks like due to the CSS issue from our plugin the issue is appearing.

Can you please go to our plugin’s frontend.css located at plugins/accesspress-social-pro/css/counter/frontend.css line no 3355 and remove the CSS block below

.apsc-sidebar-theme-5 .media-name { display: none; }

Please let us know if you are still having an issue after that.

Thanks

I have the free version and interested in purchasing the premium. I just want to know if it’s possible to change the Instagram bg color in theme 2 with css?

Hello there,

Thank you for writing in.

With our plugin, there are no options to change the bg color of the social icons using the plugin’s backend settings but we can provide custom CSS code to achieve this. Please send us your site URL where you will implement it and we will suggest some custom CSS.

Thanks

booksfact

booksfact Purchased

Good support and excellent plugin. They have even done customization of CSS to make sure one theme appears as desired.

Thank you for your positive feedback :)

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