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You must be very busy, in Nepal. I’m trying to do a live chat at 4:30pm in NJ. First, here is the proof that I purchased your plugin: 70fa5384-392d-4d4e-9169-4531f2ad1e63 – 6 Mar 2017 REGULAR LICENSE
Here is the problem. I first installed the FREE version and I noticed the paid version has a lot more social networks and it’s a little more suited to my needs.
So, I bought it with the expectation that the PAID version would let me choose from 27 social networks. Eh, I’ve only got the default 7 networks. What happened?
My blog site is at http://www.inspiration-point.org. If you visit my site you’ll see what I’m looking for. I wanted to choose from the collection of 27 social networks.
Otherwise, I like the app. I’ve no idea what to do with social counter, though.
Thank you for writing in.
If you have moved from free version to pro version and if you are having difficulty in viewing more social medias please deactivate the free version of the plugin first and activate the pro version and please restore the default settings of the plugin. This should solve the issue.
Our plugin consist of two parts – social counter and social share.
Social counter is for displaying the fans and followers counter from different media whereas social share is for sharing the posts or pages to different social medias. So the social medias included for counter are not same as that for social share.
Thank you for your reply. It worked! I already did the first part of your instruction; however, I did not click on “Restore”. That took care of the “missing” share buttons.
Please let us know if you still need any further assistance.
And if you really liked our plugin and support then please give us a rating from below link.
Love this plugin and decided to upgrade. Got one problem.
When I was still using the FREE plugin, there is a set of social buttons I liked and it also shows the numbers of social shares from my http (now I am using https).
Please refer to this – http://prntscr.com/ejkvdf
Now, I upgraded. I can’t find the social share buttons that I liked and it doesn’t show my http social shares anymore.
Please refer to this – http://prntscr.com/ejkxvg
And I also want to ask how to put the social shares in the center of the post.
Hope you can help me. Thanks!
Can you please send us the URL of your site where you have installed our pro plugin using our profile contact form https://codecanyon.net/user/accesskeys#contact so that we can check and if necessary send you the modified plugin zip file.
I have the demo version installed but there is a conflict with another plugin [ ? ] so when I preview the post icons are visible but when published they are not. If this can be resolved I am quite happy to upgrade or if you think the upgrade will fix it let me know and I will upgrade. Thank you for your help / site is www.billtoole.net
We have just checked your site and we are able to see the share buttons in posts
Can you please ask for support using our profile contact form https://codecanyon.net/user/accesskeys#contact with some screenshots about the issues that you are having so that we can check in details and suggest?
I have purchased the product (have never run the ‘free’ version..and received a notice of an upgrade. I downloaded the installable wordpress files. Now, how do I upgrade? Any help would be appreciated. Thank you!
Please deactivate the previous version of a plugin and delete it and please install the latest version of a plugin after activation the new version of a plugin will be activated.
I have a technician doing work on my website. I don’t know what he did but all the AccessPress Social Pro counters reset.
My website is Chacruna.net
Can you please let me know how I can get all my counts back to their correct amount in my posts?
After reset, have you configured the necessary details in each profile that you want to display? If not please configure the necessary details. If still, the follower’s count do not appear, can you please ask for support using our profile contact form https://codecanyon.net/user/accesskeys#contact
I having a problem with the access social share plugin. I don’t seem to be able to show the share buttons on the single product pages? (I would like the buttons to show below each product, once some one clicks a individual product). I have tried ticking off “products” under display options, but it makes no difference. Please help.
Can you please provide us the URL of the product page where the share buttons you want to display? Please send us the URL using our profile contact form https://codecanyon.net/user/accesskeys#contact
Message has been sent, using above link. Look forward to hearing back.
We have replied your queries in your email address please check.
Hi admin, I cant download latest version Version 1.3.2
March 24, 2017 of this pro plugin from themeforest which i only get 1.3.1 version. Can you send me the link to upload – tq
Please go to your downloads section https://codecanyon.net/downloads and while clicking download please select all files and downloads then you should get the latest version of a plugin.
Still, if you are unable to download the latest version of a plugin by doing so; Please a send us message using our profile contact form https://codecanyon.net/user/accesskeys#contact and we will contact you in your email address with latest version of a plugin file.
I have the AccessPress Social Share Pro but many sharing buttons including Reddit, Stumbleupon are not available for selection.
Check my page http://politicoscope.com/2017/03/11/europe-politics-central-european-and-the-eu-today/
We have replied to your queries in your email address. Please check.
Hello, I am having an issue with accesspress pro social plugin it seems that counter is working on some posts but not on all of them, I have place the correct codes to count the shares but, problem still remain in some of them shows 1 share when it reality post was share 2 times. Can you please let me know what is going on? Thanks!
Have you checked by clearing the cache from the plugin’s backend settings? It might take some time to update the share counts in the respective server due to which the issue might have appeared.
Can you please check after some time by clearing the cache and see if it shows new share count?
I have try removing cache on 3 different browsers but, has not worked, what else I can do?
Can you please ask for support using our profile contact form https://codecanyon.net/user/accesskeys#contact with your site details so that we can check on your site
Also please mention the URLs which you think the share counts are not working properly.
It doesn’t work.
Can you please describe more about your issues. Please provide us your site url where you have implemented our plugin so that we can check issue on your site. You can send us message in private using our profile contact form https://codecanyon.net/user/accesskeys#contact
Hello, please can you advise your process for a refund? Having bought the plugin we have discovered it does not do what we required, and also causes a little lag on our site.
We are only able to process the refund if any of the described features is unavailable or not working properly. So can you please explain if there are any of the explained features missing?
Please can you provide an email address so I can contact you directly regarding the issues. Many thanks.
Please contact us using our profile contact form https://codecanyon.net/user/accesskeys#contact with your issues. We will receive your message as an email and we will reply back to your email address.
I am having trouble with the Facebook counter. Both Twitter and Instagram are working fine.
The Facebook counter doesn’t even show my default count, it just shows 0.
Can you please check once by deleting the cache using the “Delete Cache” button of our plugin and let us know if count still shows 0 for facebook?
Hi, is it possible to customize the themes? integrate with my htmls?
Our plugin is a WordPress extension so we believe you are talking about WordPress theme. You can use template shortcodes to display the social share icons/ social counter icons as per your need in your template HTML files.
how about showing multiple/different fanpages? Is this possible with this plugin?
Thanks for a short answer!
Thank you for writing in,
Currently showing multiple/different fan pages are not possible.
Hi – I am trying to put the Pinterest link on Woocommerce product images, but the when clicking it is opening the products popup image also and can’t be closed. HELP!
Looks like you have commented in the wrong plugin. We have replied back to your queries in your email.
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