Plugin does not work. Support is unresponsive.
6 Reviews
by adchix 1 year ago
Nothing works except Screen Mask and then you can't turn it off.
I would appreciate a refund.
Très déçu de ce module qui marche quand il veut, les voix changent sans arrêt d'accent, on ne peut pas stopper l'audio gui quand on veut. Il lit l'intégralité de la page, on ne peux pas le configurer comme on veut.
De plus la bulle s'affiche n'importe où et c'est pas très joli.
J'ai contacté le support mais toujours sans nouvelle.
I first 5 star this item but after a few days I realized how much bugs was into it and emailed the author to let him know that I won't be using his plugin because of that. He never offered a refund, that is pure greediness...
Author response
Hi Dany, Hope you are well, We are so sorry to hear about this review status. When you first messaged us, we contact you immediately to help. We requested admin login details to help, you responded telling us to, 'Please disregard'. We always strive to help every customer as much as possible, if our software has bugs, we will address them and push an update, but we cannot refund every time we find a bug, we just hope our kind customers will support us until we push an update to address any issues found. The bug on your website was a conflict, we may have been able to address it if we didn't disregard it as advised by you. You didn't request a refund, and at the time if we found that the plugin was completely unusable by you on your website, we would certainly have considered a refund as customer satisfaction is more important than another sale.
Fantastic support. The author resolved our issue quickly and effectively.
Author response
Thank you for your kind review. We always try to go above and beyond with supporting our products. It has been a pleasure working with you!
Thanks again for making a nice plugin once again.
Author response
Really appreciate the kind words!