This author's response time can be up to 5 business days.
Hi Can you provide us the module access. To check it. Also we need this in English language
Hi thanks for contacting us, to check it you can use our demo panel. In the left sidebar you have the acces to modules, an there you have de configure button:
Does it Possible to customize the email template design?.
How many products that be included automatically by this module?.
Is it possible to send automated mail to the customer within in hours like after four hours of time he left the cart?
Yes, you can customize the email if you know HTML and CSS.
All the products that the user had in his cart are send in the email.
Yes, you can cofigure from 1 minute to unlimited days.
We brought this Product. We installed it. We think it is not working in our shop. We regenerated the carts and cron job was created as per the installation. Kindly look in to the issue.
Can you send us an email with your back office acces, this way we can look what is happening.
Send me your Mail id to share the details
First of all, did you installed the new version of the plugin? maybe it works now, if you did it and it didn’t work, send the details to email@example.com
Why this module have so many errors. Its not working. And now new update is not installing. Kindly look in the issue.
How do i setup a new discount rule ?
Create price rule
Total minimum Cart
Please explain about these option ?
also it is not a multistore module ? can you please update to a multistore module ?
1. Days: The number of days to send an email after a cart is considered abandoned. This means, if in the main configure page you set 3 days, and in the rule 2 days, the email will be send it 5 days after the customer left the shop.
2. Create price rule: If yes, then the email will send the voucheur you generate below.
3. Total minimum cart: The total price of the shopping cart for sending the discount. If you set 50 and the cart price was 40 then the email is sended but not the discount link.
4. Discount amount: Amount to be discounted. If you put 2 in a shopping cart with price 50, the final price will be 48
5. Percentage discount: Discount based in percentage, if you set it to 10 and the cart price is 50, the final price is 45
In the next realease we will add multistore compatibility.
Thanks for your interest.
Best regards, Trackglobe
Great plugin, adding to: http://bit.ly/1O7DFuK
Thank you very much
I think there is a bug i cannot change the days from main configure page, when i try to change from 2 days to 1 it does not change it remains 2 days and i also cannot delete the price rule.
i am using prestashop 184.108.40.206
I just saw that you have the same issue on your demo site
You are right, we are going to check what it is happening. It will be fixed soon.
Thanks for the advice.
Hi again, to fix this open abandonedcarts.php located in root directory and in line 150 change ‘submitUpdate’ to ‘submitUpdateConfiguration’
For delete, almost the same, in line 175 change ‘deleteabandonedcart’ to ‘deleteabandonedcarts’
We are going to include this changes in the new version.
Thanks for all!
very cool work ! i whish you all the best for your sales
Is this a new update ? with new features ?
New update is just to fix the errors with edit and delete.
Hi, is it possible to have the email sent out in a specific language? For example if customer choosed english or french version of my site?
this feature will be available in the next week, probably on Monday / Tuesday.
Now the email is sent in the language of the user who leave the shop.
You just need to create the proper folder in /mails/ (en, es, fr, de…) and edit the default email, don’t change it name, just edit the content.
Hello, Your plugin work on prestashop cloud ?
Yes, this plugin works with prestashop cloud. We only add new features to carts.
Hello, i just buy you plugin because you say is worked on cloud but he doesn’t work on cloud. Prestashop say not verified.
The module supports Prestashop in the sense that it need not change any core file (that is what we discussed). What you mention that Prestashop is that the author is untrustworthy because this module is not published in PrestaShop Addons and in that case you’ll have to contact them about it.
So your plugin don’t work on cloud, Prestashop team dont install plugin. is comptible cloud or not. I have several codecanyon plugin and they work on cloud and they are not on prestashop addons.
As I say, the plugin does not modify the core of prestashop so should be allowed to install correctly on Prestashop Cloud. If it seems no need to install it leaves contact with prestashop cloud and giving grounds for because you can not install it and if they request a change we can do about it we will.
Did you try your plugin in the validator ? because i see several error.
Although warnings on Prestashop Validators are not very important, we have solved the majority in the new version 1.2.5 will be corrected (in a few hours is usually approved the new version).
We purchased your plugin today after uploading not showing on module section page
Think not compatible with 220.127.116.11
Your response would be appreciated
Yeah, it can be uncompatibility,
Can you provide us access to your BackOffice and FTP to check what is going on? We couldn’t test it yet with this version so it can be very useful!
We are sorry, require a refund
We just made some test in local and in our demo site installing 18.104.22.168 and the module is working properly.
To use the module, you don’t need to be in module section, the option should appear on your menu as Abandoned carts
You can see this in our demo.
Hi module is not getting uploaded either through ftp or through Add a new module interface. Installation is far off.
there is definitely a compatibility problem.
What we see in your demo site the module version is 1.3.0 and what we got in download is version 1.2.7. My perception was correct the module version is not compatible. You need to provide a valid file or make a refund.
There is no problem with 1.2.7, the only change in 1.3.0 is the icon.
We just installed 1.2.7 in our server so you can see that all is working properly.
If you want help, send us a private message with your back office and FTP access, we are not going to make any changes (except neccesaries for this module to work), or take any personal information about you or your customers.
works in prestashop 22.214.171.124?
Yes, the module works in 126.96.36.199 but you need to edit this file before installing
/classes/Configuration.php in line 54 change 32 to 254
This number is the maxium characters for a string.
I am very much happy with this module only there are 2 things which i would like to see in this module.
1. Partial use (cart rules), I don’t want to allow customer to use it as partial.
2. Enabling / disabling compatibility with other rules cart
We are going to include both features in the close future.
Thanks and best regards
I just bought this module and I can’t change the language to english…by default it’s in spanish….this is a deal breaker for us!
Hi, sorry for the late reply, we were on vacation.
Where you can’t change it to English? If in emails, it should be an ‘en’ folder into mails one.
Any other text you want you can translate it into back office panel.
I’ve used your module on a website but when I take a look at “Carts” section of the module, I’ve got names but no details of the cart.
So no mails are sent when I use the cron task. How can I do to have get informations of abandoned carts?
The module creates “abandoned carts” with the frequency that have been set. In these abandoned carts indicates the cart ID to the corresponding (Customers> Shopping carts) although in this case the information we are not interested and that clicking on “see” see all emails that have been sent to the user of the abandoned cart.
Once created the rules of sending emails we want for abandoned carts and defining the CRON with the corresponding frequency will get an email to 30min, 3 hours and 2 days (example to be sent, the latter if we want a 15% discount if you like) as corresponding to that abandoned cart (user, products ….) data.
In the abandoned section Abandoned cart> Carts did not indicate the “Id cart” to the corresponding (please send an email to support and you attach the file to be modified to indicate this field “id_cart”) and this will be added in a new version that will be available in the coming days but you already have.
Hi Friend, I need to know if this module allows me to empty the shopping cart after 1 hour of inactivity.
No, this module does not remove the last carts time you want, creates the concept of “abandoned carts” (for identified products in the cart without completing the purchase users) that allow sending mails often as desired and / or generate discount vouchers for them automatically to try to finalize the purchase.
Hi, does this module can be adapted with one-page-checkout order process?
Yes it accepts it.
I wanted to see where you can edit the newsletter that would be sent to the customers, but from the demo I wasn’t able to find it.
Can it be done from the backoffice or the .tpl files, or do you have a demo ?
Also the newsletter is responsive ?
The module sends an email to your customers, you can edit the email template as much as you want. It can be done from Localization->translations->emails templates translations or editing the HTML for the email.
It will take the styles you put to it, so it will be as responsive as you make it.
the price was 15 $ no 39$ , normal?
Codecanyon lets you set the price of the modules and have changed some since the functionality of some are more complex than others.
I bought this module but did not send an email.
He writes that he sent and sent nothing.
I have also set the options for 30 minutes, 5 hours and 1 days cron set every 5 minutes and nothing happens
We just reply to your email.
Please enter the e-mail address for the contact
I’m sending you emails, our email is firstname.lastname@example.org
Install on a 1.5 version. I do not know how to configure the module. No buttons configured …
For customer support please, send us an email using the form.
You can also send us a message to this email address email@example.com
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $7.50
Deliver better projects faster. Photos, templates & courses
Unlimited downloads. Only $29/month
Learn almost anything with
Envato Tuts+ for free
9000 free tutorials, 3000 paid courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work