21 comments found.
Emails with your plugin seems to be stretched (lots of space around the content) even though in editor all looks fine – is this a big?
I’m unable to post anything on your support site – how can I get help?
Hi,
Thank you for reaching out to us.
1. We need to observe this problem, please raise a ticket on our support forum, and we will help you check.
2. We have not found your account on our system which is required to post tickets. Please authenticate your ownership via Envato login on our website, then you can post tickets normally, you can refer to this guide.
Best regards.
Currently, the social media icons in the “9MAIL – WordPress Email Templates Designer” differ from those in the “WooCommerce Email Template Customizer”. I’ve been using the text component to manually input HTML table code as a workaround. Could you please consider adding a consistent set of icons in a future update? Thank you.
Hi,
Yes, we will consider this request and update social media icons in this plugin like in the WooCommerce Email Template Customizer.
Best regards.
Do you plan to support the contact form 7 plugin in the future?
Hi,
Thank you for bringing this request to our attention. We appreciate your suggestion and will definitely consider it for future updates.
Best regards
Hi, Great plugin! We have one problem. We are use this with an booking system and all is good when sending notice to admin but when sending to customer it sends like an double with both to admin and customer to the customer. With double we mean: the header, main , and footer is fletting together in the same notice mail. It use the standard wp templates. This happend with only this designer and we hav try several booking system and several mail designers and this only happend with 9mail designer plugin. Any suggestions to fix this? Regards TAL
Hi,
Please raise a ticket on our support system, and provide us with a screenshot of this issue, we will help you check and handle it.
Best regards
Hi, i can see i have to renew support for this? Can you provide me an mail adress so i can send screenshot of this insted?
Hi, I need change my email template for Erase Personal Data this ist not 3th partie Plugin this is direct WP how can I do this?
Hi,
Thank you for your patience.
You can see the email type that you mentioned here: https://ibb.co/zn9zcVH
Best regards
Could you please tell me how we can add more email types? We need to customize theme emails and some plugin emails. What is the best way to insert it into the 9mail interface?
Hi,
Thank you for waiting for us for the weekend.
There is no specific way to add new email types in our plugin as the compatibility must be implemented from the 3rd party plugin’s side.
Best regards.
Hello, can you please update this plugin?
Hi,
Thank you for contacting VillaTheme.
I am not sure if you are encountering with updating the plugin or if you want to suggest new features.
+ To update the plugin, please follow this guide.
+ Or if you ask for a new feature, could you please share with us your idea?
Best regards.
01/09/2022 – 29/05/2023 = That is 270 Calendar Days with 0 updates or ideas/features from you regarding this plugin.
Hi,
The plugin’s available features have been functioning quite smoothly thus far. However, we are preparing to launch a new version that enhances compatibility with a third-party plugin. This update is scheduled to be released in just a few days. We appreciate your interest and support.
Best regards.
Thank you!
Hi,
It is our business and we’re glad for it.
Best regards.
Can a template be triggered from php using wp_mail?
A stupid question, but how do I add the billing phone number to the output for the new order?
Hi,
Thank you for contacting us,
Sorry, are you confused with the WooCommerce Email Template Customizer plugin which supports the shortcode for the Billing phone number, you can see this: https://prnt.sc/Nd6PPBJ4LPeZ
Here is the mentioned plugin: https://villatheme.com/extensions/woocommerce-email-template-customizer/
Best regards.
possibly, how do I get support with that plugin on here?
Hi,
Thank you for waiting.
You can get support through our support channels:
+ Codecayon forum: on which we received your new ticket here
+ Villatheme forum: https://villatheme.com/supports/
+ Email: support@villatheme.com
If you need any additional assistance with this plugin, feel free to let us know.
Best regards.
I believe you should unify the admin menu so if you have installed both woocommerce + wordpress plugin of email template designer, both emails will show under the same admin menu ( it is abit confusing having Email Templates & 9MAIL ) on the left menu.
Hi,
Thank you for reaching out to us.
I’m afraid we haven’t a plan for this integration yet. To avoid confusion, I suggest changing names of the plugin and its menu if needed. You may use Loco Translate plugin to do so.
Best regards.
Bing map added but unfortunately it does not show. API code is correct. After I hit save I still see it. once the page refreshes then Bing map is hidden again but it is listed on the left in settings. FYI, no cache problems. See here: https://jmp.sh/knVTpxB5
Hi,
Thank you for reaching out to us.
I don’t encounter this issue, please create a support ticket on this Forum: https://villatheme.com/supports/forum/presale/
I would need to check on your site.
Best regards.
I cannot submit the ticket. Your website does not allow me to do so.
The Presale forum should be available for everyone to submit a ticket, please try again regarding this instruction: https://villatheme.com/knowledge-base/how-to-create-tickets-on-villathemes-forum/
Hello the plugin changes the display mode of woocommerce emails how to deactivate on woocommerce emails?
Hi, you can add shortcode {{ignore_9mail}} into woocommerce emails content to resolve this issue. Read more 9mail docs: https://docs.villatheme.com/9mail-wordpress-email-templates-designer/#:~:text=If%20you%20don%E2%80%99t%20want%20to%20use%20this%20default%20template%20for%20an%20email%2C%20let%E2%80%99s%20add%20this%20shortcode%20%7B%7Bignore_9mail%7D%7D%20to%20that%20email%20content.
It doesn’t work with woocommerce because there is no content for a notification like: new order because it’s a table. it’s only recipient, email header, subject and additional content. I inserted the code in additional content but does not work
Thanks for the update. Pity the link to changelog keads to an empty white page. What’s on the update?
Hi,
Thank you for your report. We have minor issue with new server. Now you can see https://villatheme.com/extensions/9mail-wordpress-email-templates-designer/
Does this plugin support buddypress email templates?
Hi,
Thank you for reaching out to us.
For the WordPress emails created by another plugin, it’ll go to the Default Template: https://prnt.sc/EpItGHHpBhoL
You may try the free version: https://bit.ly/9mail-wp-email-templates-designer
In the free version, you can edit 1 template for all WordPress emails, including Buddypress emails.
Best regards.
Is there a way to export your plugin template in HTML to use them in Mailchimp or other newsletter system?
Hi,
Thank you for reaching out to us.
It’s unfortunate that our plugin can’t export templates into HTML. It only exports template into JSON string and can only be used among templates in our plugin.
Best regards.
presale-Hi interested in your plugin, just wondering how it will behave in multisite environment, please let me know thanks.
Hi,
Thank you for reaching out to us.
It works normally, if you install 9MAIL on the main site, you’ll have it on the subdomains. But the design of email templates on each domain can be different, you can build your own design on your subdomains.
For each WordPress email that is sent from either sub or main domain, if that domain has 9MAIL, 9MAIL templates will replace the default design of that email
Best regards.
Hi. I have one presale question. Is it possible to change the email Adressee with this plugin as well? Currently the default Adressee seen in emails that users receieve is “Wordpress”. I would like to have my own name. Thank you in advance for your reply.
Hi,
Thank you for reaching out to us.
It can be done in the SMTP configuration. If you’re using an SMTP plugin, it’s likely in that plugin settings. For example, I use WP Mail SMTP, the address and name can be changed here: https://prnt.sc/6kN9aVmF8EfM
These info can’t be changed by our plugin
Best regards
Hello . In the free version, you used emtmpl-email-template-customizer in the email-type.php file! Why? Isn’t this plugin textdomain?
9mail-wordpress-email-templates-designer
Hi,
Thank you for reaching out to us.
Oh it’s nothing important, we just modify the text domain to ensure we follow the policy of WordPress.
Best regards
whats the different between this and your other plugin woocommerce template
Hi,
Thank you for reaching out to us. And thank you for your question, I’ll be clearing below.
This plugin is for WordPress users, which means you can use it without any other plugins required.
The other one – WooCommerce Email Template Customizer – is for WooCommerce users. Which means you must install and activate WooCommerce plugin on your WordPress site to use it.
Best regards.
Hi, what’s the difference between this plugin and the WooCommerce Email Template Customizer (https://codecanyon.net/item/woocommerce-email-template-customizer/28656007)?
Hi,
Thank you for reaching out to us. And thank you for your question, I’ll be clearing below.
This plugin is for WordPress users, which means you can use it without any other plugins required.
The other one – WooCommerce Email Template Customizer – is for WooCommerce users. Which means you must install and activate WooCommerce plugin on your WordPress site to use it.
Best regards.
