4912 comments found.
dear sirs, in the posts there is a “like” button, but that is a in real a “favorite” button, because it puts the liked post in the favorite section of the member profile. My question is very simple, how can i change the text of the “like” button? i would like it to be “favorite” instead. thanks!
Hi johnboob,
Thank you for reaching us.
Changing the button text is possible with the Pro version and some custom code. If you’re considering upgrading to the Pro version, you can request this feature through our support forum, and our support team will be happy to assist you.
Best Regards, KaineLabs Team.
dear sirs, I have the regular license, where do i get the PRO version? what are the differences for the regular license?
thanks!
Hi johnboob,
You can purchase the Pro version on CodeCanyon for just $49 as a lifetime license. This means you’ll have access to the Pro features and updates forever. The purchase also includes 6 months of free technical support from us, including help with minor customizations.
Please let me know if you have any other questions.
Best Regards, KaineLabs Team.
Hi, an inquiry. You have a widget for users to display Instagram Profile. You also have settings for allowing embedding. When I paste a script or link embed it only displays a link, not the content/profile of the link/script embed. Is this how your plugin is setup or could it be something else? Thanks!
Hello lady1178,
Thank you for reaching out.
Unfortunately, some embed scripts or URLs may not work properly within the widget. To display your Instagram profile, we recommend using the Instagram widget instead, as it’s designed specifically for that purpose.
Best Regards, KaineLabs Team.
Hi, just a suggestion. Could you make it so when a profile header and user avatar is uploaded it doesn’t display in the media files? Reason i’m suggesting this is because I had to upload a header 4 time to make sure it looked good and that’s all you see in my profile is 4 of the same images. Thanks!
Hi lady1178,
Thank you for reaching out.
The uploaded cover image and avatar are stored within the BuddyPress and Youzify folders, so they should not appear in the WordPress Media Library. Could you please confirm if they are showing up in your media library?
Best Regards, KaineLabs Team.
Not showing in media Library in Wordpress. It’s showing in the Media of the Youzify member profile. It’s showing that I uploaded five profile headers because I could not get the right fit. I was suggesting that these do not show up in the members Media section on their profile page. Thanks!
Hi lady1178,
Thank you for clarifying.
Indeed, the avatar and cover image you upload will automatically appear in the Profile Media because Youzify treats these images as part of the user’s media library.
Unfortunately, there’s currently no option to hide them, but we’ll consider adding a setting to control this behavior in future updates.
Best Regards, KaineLabs Team.
Hello, We are using YOUSIFY since 3 years however, for a few days now we have no longer been able to post photos on the news wall. We do have the image previewed, but when the post is published, the image does not appear. What should I do?
Hello dev_reulys,
Thank you for reaching us.
Please do the following:
1. Make sure you are using the most updated versions of Youzify, WordPress & your theme.
2. Deactivate all of your plugins. If this solves the problem, gradually activate your plugins one by one, until you spot the problematic plugin.
3. If you have a caching plugin, make sure you deactivate it, or even better – purge the cache.
4. Change your WordPress theme to WordPress TwentySeventeen (or other default WordPress theme).
5. On your WordPress root folder, edit the wp-config.php and set the value of WP-DEBUG to true.
If you have followed all these steps and you’re still encountering difficulties, please open a ticket on our support forum from URL below:
https://kainelabs.ticksy.com/
Our agents will investigate the problem directly from your back-end.
Best Regards, KaineLabs Team.
Hi,
I want to buy it but I got several errors on FREE version.
Can you help me?
Thanks
Hi Satsuke,
Thank you for reaching out to us!
For technical support related to the Free version, please feel free to use our support forum at the link below:
https://wordpress.org/support/plugin/youzify/
Our support agents will be happy to assist you there!
Best Regards, KaineLabs Team.
Do you offer refund if the error can’t solve on PRO version?
Hi satsuke,
We offer a 7-day refund policy. If you’re not satisfied with Youzify or if we’re unable to resolve the issue within 7 days, we will issue a full refund.
Please let me know if you have any other questions.
Best Regards, KaineLabs Team.
many features are missing like i tried yo create a support ticket the system refused because support expired , i don’t need support i need to fix these missing features , many features
users can't create groups
users ( with any role ) can't post blog posts from his profile .
friend requests page & notifications page doesn't work
courses page design or something related to CSS is missed
i need to activate all features mentioned on codecanyon please , i think that now am using the free although i uploaded the file from codecanyon , please investigate then fix the problem as soon as possibleHi ehab5497,
We’ve tested it on our side and couldn’t replicate the issue you mentioned.
As for the “can’t post blog posts” concern — that’s actually expected behavior. Members can’t create blog posts directly from the Activity page. They need to publish blog posts through the WordPress editor (on the backend), and once published, the posts will automatically appear in the activity stream.
Let me know if you have any other questions or need further clarification!
Best Regards, KaineLabs Team.
Hi, is there a shortcode for showing the activity feed from a selected group? Thanks
Hi Daihlo,
Unfortunately, that shortcode is not available at the moment.
Please let me know if there’s anything else I can help you with!
Best Regards, KaineLabs Team.
quick question, in the activity streams , post acrtivity shows in duplicate, first without a border around it and no links and the second with a border around it . I assume this is a setting somewhere, can you please point me in the right direction to adjust it
Hi gameznet,
Thank you for reaching out.
I wasn’t able to replicate the issue you reported on our side, so it’s likely something specific to your website setup. I recommend trying the following steps:
- Ensure you’re using the latest versions of Youzify, WordPress, and your active theme.
- Deactivate all plugins. If the issue is resolved, reactivate them one by one to identify any conflicts.
- If you’re using a caching plugin, try deactivating it or clearing the cache.
- Temporarily switch your theme to a default WordPress theme like TwentySeventeen to rule out theme-related issues.
- Edit your wp-config.php file and set WP_DEBUG to true to check for any errors.
If you’ve gone through these steps and are still experiencing the issue, please consider opening a ticket on our support forum. Our support team will be happy to assist you further.
Best Regards, KaineLabs Team.
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Hello, will you be updating the changelog? The one here at the bottom of the sales page is from January. Would like to know more about what the updates are before updating (particularly with the BuddyPress new update available now too). Thanks
Hi pronat_ops,
Thank you for reaching us.
We will update the changelog by tomorrow at the latest. Thank you for the reminder!
You can view the updated changelog on this page: https://kainelabs.ticksy.com/article/16901/
Best Regards, KaineLabs Team.
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default user role is subscriber , how to enable users to post blog posts via the profile, the button of add new post is not displayed ? i mean blog post , not the normar activity posts like ” wall posts “
also how to create groups and join them
please i need a reply ASAP , i purchased the PRO youzer but it seems on the WP backend that am using the free one … !!!!!
Hi ehab5497,
Thank you for reaching out to us.
For any technical support, we recommend using our support forum at the following URL:
https://kainelabs.ticksy.com/
Our support agents will be able to assist you more quickly and in greater detail there.
Best Regards, KaineLabs Team.
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I am considering purchasing your script, but on your website’s home page it states:
Youzer – WordPress Community & Forums & User Profiles New Era – 39$ Limited Time Offer Sale 50% – Real Price: 69$
When I went to purchase, it’s $49
Could you please correct or clarify?
Thanks Pablo
Hi pabloalf1,
Thank you for your interest in Youzify.
Apologies for the confusion — there was an error with the pricing displayed on our website. We’ll correct it as soon as possible. The correct price is $49, as listed on our official Envato page.
Let me know if you have any other questions!
Best Regards, KaineLabs Team.
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Thank you.
Hi pabloalf1,
Thank you for purchasing our plugin!
If you need any technical support, feel free to submit a ticket on our support forum using the link below:
https://kainelabs.ticksy.com/
Our support agents will be happy to assist you.
Best Regards, KaineLabs Team.
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Hello, I have renewed my support for another 6 months, but when I am redirected to the support website a message tells me that my support has expired. Can you help me and send me the support email?
Hi Jimmy-17,
I’d be happy to assist.
Please log in with your Envato account on our support forum using the link below:
https://kainelabs.ticksy.com/
If you still experience any difficulties, please let me know.
Best Regards, KaineLabs Team.
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Can i install in in my wordpress classified ads so that each user has this kind of profile?
Hi BatangTagaytay,
Thank you for using our plugin!
If you are using a plugin for ads and it provides a shortcode, you can add it to Youzify Custom Widgets or Custom Tabs to display the ads as needed.
Let us know if you have any other questions!
Best Regards, KaineLabs Team.
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Love this plugin, i am having layout issues with the theme GeneratePress though. Seems its an issue with others as well
Thank you for reaching out.
It seems there is a conflict between Youzify and GeneratePress. Unfortunately, without an active support license, it is difficult for us to investigate the issue further and provide a proper solution.
If you would like to renew your support license, you can share your credentials with our support team via our Premium Support Forum. We will then be able to investigate the issue more thoroughly.
Please let us know if you have any other questions.
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Im a fan of the plugin. I do have a question. Is there some sort of trial period for the Addons extensions (ALL). I would love to use all of them for a few days and see which ones i really want, or heck all of them maybe. But as you can imagine, its hard to tell without really using them in a true testing environment for a few days.
Hi – can someone help me/come back to me about my support request to the basic pages set up please? I have purchased the pro version and am waiting for a reply…as even setting up the basic pages is a manual process.
Using your shortcode my login and registration pages look terrible and there don’t seem to be any layout options available etc. See http://www.vanlifecommunityhub.com/login/
Hope to hear from you soon, Steve.
Hi stevesims,
Thank you for purchasing our plugin!
For any technical support, please use our support forum at the link below:
https://kainelabs.ticksy.com/
Our support team will be happy to assist you!
Best Regards, KaineLabs Team.
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I have two options, or i remove it (how??) or i need a way of correcting it. The easy way is to remove it – since i dont need it – how can i do this? If you guys have have a way o correcting it, it would be great too. This is happening because of “better messages” plugin. Thanks!
one detail i forgot, this happens only in mobile, in desktop all buttons appear normally.
Hi johnboob,
Thank you for using our plugin.
That issue usually occurs due to a styling conflict between Youzify and your theme, which can be resolved with some CSS modifications.
However, for a proper solution, we would need direct access to your back-end. If you consider purchasing the Pro version, you will gain access to our Premium Support Forum, where our support team will be happy to assist you in fixing the issue.
Let me know if you have any questions!
Best Regards, KaineLabs Team.
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is this plugin compatible compatible with buddyboss, instead of buddypress.
Hi omingoalex02,
Thank you for your interest in our plugin.
Unfortunately, at the moment, Youzify is only compatible with BuddyPress, as it includes many features similar to BuddyBoss.
Let me know if you have any other questions!
Best Regards, KaineLabs Team.
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Why was my last support query here deleted without being answered? After you closed several tickets in your private support forum, and have not responded to my queries for support this week since last Friday? I want to remain professional, please can you render support as I have said we are already over-committed to Youzify and do not want a refund.
If there’s something I’m asking if Youzifiy can’t do, I don’t complain. I just accept it. But getting all my support tickets closed now finding that you’ve deleted the question here is really disappointing. Can we get back on track as I require your support to launch our project.
I have a SIMPLIFIED list of issues and bugs that I need answers to and I can’t face those if you are actively not helping me. What is the solution please. I will screenshot this comment and hope for a timely response.
Hello pronat_ops,
As we have mentioned several times, after reviewing your project and requirements, we have determined that our product may not be the best fit for your needs. Therefore, we previously recommended requesting a full refund as the best course of action.
However, since you have chosen to continue using our product and do not wish to proceed with a refund, we regret to inform you that, in this case, we are unable to provide further support. We strongly recommend hiring a developer who can work closely with you to customize and implement the features you require for your project.
We appreciate your understanding and hope you find the best solution for your needs.
Best Regards, KaineLabs Team.
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I can absolutely get a dev to help with some customizations, but can you please offer support for things that fall within the scope of your support and just tell me if something doesn’t? We have also bought All access pass and if there’s a bug or something that is core we will need your help with that. I even offered to pay more but I didn’t get an answer on that.
I can understand you feel some kind of way but I want to amicably continue working with y’all and just want to get back to a good working relationship because it doesn’t have to be like this.
We’re about 90% sorted, just needed some genuine bugs or issues tended to. I am happy to accept that some things are outside your scope, but the things that are within it; why not still allow us to have support for that? An mentioned I have a very simplified list of issues atm; can you please check those (I can make a new ticksy ticket) and then we take it from there? That is fair I believe. We have invested a lot of time and money and are so close to launch.
Let’s get back on track guys, there’s no need to have this kind of break-down. Please email me so we can discuss privately.
Hi, noted. Thanks. I don’t yet have reply in ticksy. Is that where you mean?
Thanks for the reply. Just to note publicly I have accepted the offer and we are back on track with Youzify providing support to our project.
I noticed an update pushed out in February but after checking the update changelogs I see the latest update still only goes to November …Quite a few of us will not update anything until we can see a changelogs…In January you also had an update and you had no changelog . I would think that updating the changelogs would be just as important as the update
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