7851 comments found.
How do I disable bots that are creating the accounts automatically? Even after enabling captcha, bots are still getting registered. I have seen other users complained the same an year ago. Have you found any solution to the problem yet?
Hello again, Macraze
As mentioned in all the other similar comments
There is no solution for bots / fake registrations. Not even Facebook or Twitter have solved this issue, and they never will.
There are only ways to combat it.
You can do so with the already implemented features, such as Email verification, hCaptcha, auto user deletion, country blocking..etc.
Regards
AltumCode.
Hi,
I want add a restaurant menu, it’s possible? any option? I have the the restaurant menu in pdf file. Menu only, i dont want cart, delivery, picking.. only menu!
Thanks
Hello, morata
Yes. You can use the File Link feature to upload the PDF file and then link to it.
Regards
AltumCode.
Hi,
where is the file link feature?
Regards.
I don’t have that option, where do I activate it?
Enable the file link system!!! I see it, thanks!
Enjoy!
Thanks!
If i want add the pdf file in a biolink page? Do you have a block for file link and I will create the buuton with the link?
Yes, there is a File block too.
Regards
AltumCode.
Where? sorry!
In the biolink blocks section… you just have to enable the block from the plan settings in your admin panel.
I dont have.
https://ibb.co/f4TP8XvHey
I forgot to mention, this block is only available in the Ultimate Blocks Pack: https://altumcode.gumroad.com/l/66biolinks-ultimate-blocks/
Regards
AltumCode.
Ok,
its the Downloadable File Upload?
Regards.
Hey,
Yes!
Regards
AltumCode.
Thanks!! great support great item!!
Regards.
I have some needs and I would like to know if you perform implementation services.
Hey there, eriksonleif
Thank you for the comment
Unfortunately, I do not take on any freelance work other than installation/updating services (as I do not have the time to do so anymore, since I work on updating all the products, working on new ones and offering support).
Regards
ALtumCode.
Hi Fabian, Hope all is well, I have recently changed my domain and would need to transfer all of the files + database from one domain to another. I am using a Namecheap shared web hosting, can you please help me do so? So that I transfer properly the database with all of the users information. I need to get rid of the old URL. Thank you very much. Regards.
Hey
I also hope you’re doing great
Yes, I can help you with this
Simply send me an email, I will get back to you in the morning, and depending on the exact state of what you need me to do, I will let you know the fee of the service
Regards
AltumCode.
Hi. I have question. How can I active this part:
QR CODES TEMPLATES – Text, URL, Phone calling, Facetime calling, Email, Whatsapp, Crpyto, Location, Wifi, Complex Vcard QR Codes, Paypal payments.
Can you show where can I active? Tks…!!!
Hey there,
You must be on the latest version
Then, you can enable the QR codes feature from the admin panel -> website settings -> links tab
Regards
AltumCode.
Great. I Appreciate your answer.
Hello, how are you? I sent everything yesterday via email and the problem has not been resolved so far. Please reply
Hello there,
I am going through all support emails, as I was away for a week. I will get back to you as soon as I can.
Regards
AltumCode.
Thanks a lot
Hey
The problem is that you have had is the fact that you are using a new Stripe API version, but the code was meant for an older one. I personally adjusted the code to fit the needs, so no need to do anything else.
Good night from my side!
Thanks a lot
I tried to pay, but I did not receive a notification on the email, and the payment did not appear on the site, but it arrived in my Stripe account, but no one who made a payment on the site appears. I think my site needs to be updated. Please help
Please check the docs faq on this one, and also yes, you should definitely update to the latest version.
I am using google translator I don’t know how to update please help
Show me you have You have 2 licenses for this item. Download. But I don’t know how he did it
Hey
Please read the documentation, you also have a full video tutorial on how you can update. Otherwise, if you still need updating help, I do have updating services.
Regards
AltumCode
What should I do if payments are not showing up on the site?
Make sure to read the docs FAQ section, the answer js right there.
Regards
AltumCode
where can I find it
66biolinks.com/docs
How much does it cost to update and fix problems?
An updating service is $25 as of now. But this does not have anything to do with setting your stripe configuration correctly.. which you have to do yourself.
I am logging off now, as it is past 3 AM here.
Thank you I just want to show the payments Thank you
I activate all notifications but when someone pays or registers I don’t get any notifications in an email
Hello,
Did you make sure to add all the SMTP credentials on your SMTP settings page?
Regards
AltumCode.
I don’t know how to add it
Go to your admin panel -> website settings -> SMTP tab, and there you can add and also test all your settings. Your SMTP settings should be retrieved from your SMTP provider.
Hello, I want to solve the problem of payments not appearing in my account. Please help
Hello again,
Please, read the documentation FAQ regarding payments not showing up. The answer is right there…
Regards
AltumCode.
I searched but couldn’t find the FAQ
Why can’t I see the payments being recorded in the payments list after doing a test payment? That is most likely because you’ve skipped or misconfigured a step when configuring the payment gateway.
It was not me who installed the program, but your team. Please help
Hello again,
The installation process has nothing to do with me configuring your Payment gateway. I do not offer any such services, nor did I ever stated that I offer payment gateway configurations. This has to be done by you, who has access to your Paypal, Stripe or other sensitive accounts. Double-check and make sure you are doing it properly.
I thank you for your help, I am using Google Translate, I did everything right and the batch did not appear. Can you help me?
Please, do a screen recording on the exact process you have used in order to configure your payment gateway and send it to me privately so I can see.
Sorry what did I send exactly how did you make the payment
I don’t understand what you’re saying…
I don’t understand exactly Please, do a screen recording on the exact process you have used in order to configure your payment gateway and send it to me privately so I can see.
I am saying to record your screen so I can see how exactly you configured your payment gateway settings.
Your webhook secret field is empty, and it should NOT be empty.
As mentioned, re-read the documentation and make sure you fill all the fields. Do not leave the Webhook secret field empty.
I don’t know how to add it, is there a video explanation?
There is no such video, simply follow the steps in the documentation.
https://streamable.com/s5vr4mis it easy to get approved for Google Adsense
Hello,
Good day to you!
That is not something I can answer for you, as I do not have anything to do with Google Adsense. You’d need to check their terms of services and guidelines, then you can personally determine an answer for this one.
Regards
AltumCode.
Errors!!! - [ ] All my seconds Domains are showing a white page (I see the videos) - [ ] I can’t upgrade some settings and translations, just get an Error 404 - [ ] WhatsApp icon on bios, send to an error page
Questions? - [ ] When can I change the Verified User info (I wanna pink) - [ ] When can I let the Sensitive content always on? (Sex content) - [ ] Can I manage some VIP Domains, just for my own purpose, live a VIP Domains
Hello there, ServicioIT
1 – What videos?
2 – Can you show me which ones and how?
3 – Please, give me an example
4 – I’m sorry, I don’t understand what you mean with this one.
5 – What do you mean with always on?
6 – I don’t understand what you mean.
Please, be a bit more descriptive and give examples, as it is very hard to understand what you’re trying to say.
Regards
AltumCode.
Hi again.
1. All my second domains send me to a white page (you send me to see your video how to setup a second domain, I see the videos, follow every step but still not working) 2. Every time a try to do a translation and save it, I get an error 404 3. I found how to make it work (Whatsapp done) 4. In the code: Where can I change the Verified user badge?, actually its blue, I wanna pink 5. In the code: it is possible to let the Sensitive Content option always on? 6. In the code: it is posible to manage some “especial domain” only for some people, like a VIP domains?
Thanks a lot
Hey!
I have just answered your email.
Regards
AltumCode.
Hello, Extended license is what I need.
Can I take your code and hire a front end designer/developer to make my own unique website?
Is that an option or do I have to use the design you provide if I want to use your product for my short like and bio business idea?
Hey there,
Thank you for the interest first of all.
1 – Yes, you can.
2 – You can modify the code and design to fit your needs, but not change the actual main idea of the product. You can not create a completely different project with my code, or extract bits and pieces.
Hope this makes sense.
Let me know!
Regards
AltumCode.
Hello, I did a strip on the site, but anyone who wants to pay the last thing shows him a white screen only and cannot complete the payment process. Please help, thank you
Hello there, lifedraem6
Is this a fresh installation that you are trying on?
Let me know and I will try to help.
Regards
AltumCode.
No, this has been installed for a while
Can you please share your website link, admin login, FTP and phpmyadmin?
(privately via the contact form on my profile)
I will check this for you in the morning!
I have mailed everything to you
Hello,
I have only received the FTP and even that is not full (Host, Port, Username, Password). Please, send everything mentioned above.
Regards
AltumCode.
I use google translator, I don’t understand very well. Can you explain more?
I need:
1 – FTP details: host, port, username password
2 – Website link
3 – Website admin credentials
I have sent everything to you by mail, please check
Thank you!
I will check this and get back to you in the morning!
Thank you!
Can I increase the max 2 MB upload size of video for biolink settings?
Hello there, bniceea
Yes, you can increase it via the admin panel -> website settings -> links tab.
Regards
AltumCode.
Uploading Video to settings theme. #1. After uploading I am getting an error message that it is an Invalid File Type. I am uploading a standard 2 sec mp4 video. #2. How do I increase max video size?
Hello there again, bniceea
1 – Please share the video that you are trying to upload, so I can see and test.
2 – I have answered in your other comment.
Regards
AltumCode.
Contact page is not visible. where do I add my email for the contact page to show on the footer? Or do I need to enable it from the admin panel? Thank You.
Hello again, Benjamin
You simply need to enable it from the admin panel -> website settings -> email notifications and make sure you have an email written in the textarea as well.
Regards
AltumCode.
Ok, Got it. Thank You.
Hi Fabian,
I found a bug.
My current setup are as follows;
1. In Languages, I have disabled english (en).
2. I have setup another language which is English (en-gb)
Here’s the screenshot, https://i.imgur.com/CLzCJPU.jpeg
3. In Website settings, I have selected English – en-gb as the Default Language. However, I see thet english – en is still there though I have disabled it in Languages.
Screenshot, https://i.imgur.com/3rqfIJU.jpeg
After an hour of inactivity, when I tried to refresh the page, it somehow defaulted to xxxx.com/en/login and using english (en)
The reason I created English (en-gb) is as per you previous advise as to avoid changing the translation file each time I update to a new version.
Please advise.
Amir
Hi Fabian,
Have you managed to look at this?
Hello, Amir
I have not managed to take a look yet, no, as I was away for a week and I am still going through emails that have stacked up.
I will get back to you.
Regards
AltumCode.
Hey, Amir
Good day to you
Indeed, this is kind of a weird one, technically, as if the English (default) one is fully disabled, then you would have no fallback on your custom languages (if strings are not translated). But if its enabled, then the fallback is there, but it will redirect you to it potentially based on your account settings OR your browser language. Can you try to disable auto language detection from the admin panel, and see if this still happens?
Regards
AltumCode.
Hi Fabian,
It has always been disabled. Screenshot https://i.imgur.com/MkcxMDq.png
I only have en-gb enabled the entire site.
Hi, we have a strange bug, everytime a user enters any info for the QR code, e.g. url, text etc… the create button is greyed out and not clickable, any idea what could be causing that?
all i keep getting when trying to update anything is
We could not perform this action.
Hey there, extenSivv
Can you please create a screen recording and send it to me privately? + website link and admin login.
Regards
AltumCode.
hello, I am interested in your software, but i would like to know if I can install this onto a site that already has wordpress installed?
Hey there,
Thank you for the interest!
Yes, you can install it on a subfolder / subdomain as well!
Regards
AltumCode.
what is your email to send you my credentials to review the error “We could not perform this action.”
Hey
You can send the email via the contact form on my profile page: https://codecanyon.net/user/altumcode/
Regards
ALtumCode.
why every upload image with png format always black background, it should be transparent on the background.
Hello there,
This means that the API call to the external image optimizer API is not working for some reason and it defaults back to the internal image processing algorithm, which does not support PNG formats.
I will check on this for the future updates to change this.
Regards
AltumCode.
Hello, I bought your product yesterday. Everything was great, but today I got the HTTP ERROR 500 error when I tried to access my site. What should I do?
debug.log [16-Sep-2022 01:50:28 UTC] PHP Warning: Undefined property: stdClass::$guests_content in /home/crowlink.net/public_html/themes/altum/views/partials/announcements.php on line 4 [16-Sep-2022 01:50:28 UTC] PHP Warning: Undefined property: stdClass::$users_content in /home/crowlink.net/public_html/themes/altum/views/partials/announcements.php on line 4 [16-Sep-2022 01:50:28 UTC] PHP Warning: Undefined property: stdClass::$is_enabled in /home/crowlink.net/public_html/themes/altum/views/partials/cookie_consent.php on line 3
Hello there, yasso100
Thank you for purchasing.
The errors pasted here have nothing to do with the error 500. When exactly do you get this error 500?
Go to index.php, set DEBUG to 1 and let me know what error you get (when testing again).
Regards
AltumCode.
Hello there, yasso100
Thank you for purchasing.
The errors pasted here have nothing to do with the error 500. When exactly do you get this error 500?
Go to index.php, set DEBUG to 1 and let me know what error you get (when testing again).
Regards
AltumCode.
Hello Fabian, When I checked the index.php file to do what it said, I noticed that the file has changed to another index.php. Uploading the original index.php file fixed the problem. However, the index.php file is changing by itself at regular intervals every day. It’s a very strange situation. If you want, I can send you the changed index.php file or my ftp information by e-mail. Thank you
I have to make a presentation in 2 days Fabian I have been dealing with this problem for about 3 days, I would appreciate it if you could help me quickly
Hello there again,
I’m sorry, what do you mean with “the index.php file is changing by itself”? That should NOT happen.
Please, do send more details.
Regards
AltumCode.
I can’t make sense of it either. The index.php file in the home directory is periodically self-editing. I have sent you the FTP Password as an e-mail, you can check it I’ve been uploading the original index.php file many times for 3 days, the problem is solved, but after a while, only the index.php file returns to its original state.
I just checked.
My friend, unfortunately, your website with Wordpress (or other script?) has been hacked and the hack has spread across to my script files too.
If you read into the index.php file, you can see it is wordpress code filled with malware.
Sorry to hear that, will I have any problems with the database? What do you suggest I do?
I don’t know that
I personally suggest you wipe everything, as you don’t know what / where was infected
Hi, this is a follow-up question from the previous msg I sent over. Will the ability to duplicate blocks (copy) them as a user builds their page, be available in the future? Blocks are amazing by the way. It makes it easy to just create duplicates and customize the info as one goes along. Especially if they are using the same block type when building the page. Thanks for answering the question.
Hey hey
You can already duplicate blocks, so I am not sure what you mean?
Regards
AltumCode.
