Hi, please contact us at support@bookly.info with this request and mention ticket number #149930 as we may need some additional information from you.

Regards,
Olya
Bookly Customer Support
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Hello,

Thanks for your message.

This is a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. Please feel free to add this to our Feature Request forum: https://ideas.booking-wp-plugin.com/.

The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to record a request that best fits your business needs.

For additional questions or clarifications, please send us an email to support@bookly.info with this ticket number 143993 and your purchase code for Bookly Pro so we could look into this matter.

Many thanks,
Richel

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Also, how do we actually gain access to VIP Services as VIP customers? As far as I can tell that association is done at the end of the booking process yet we need to select a service at the beginning.

Hello John,

Thank you for your message.

1) Currently, there is no option to filter the customers according to Customer group. But it is still possible to check the group when you enter Customers section: http://joxi.ru/ZrJaeXYSnM4bjA

2) If needed, set the service visibility based on a group a customer belongs to, in Services > Visibility. According to these settings, the service will be visible only to customers from the selected group.

Note that this feature works only for users who are authorized in WordPress.

Let me know if you have any other questions.

Thanks!
Kate
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Hello,

Thank you for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy

Thanks!
Kate
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Hello,

Thank you for your message.

Please check this link regarding the refund procedure: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Before you ask for a refund, please refer to Envato Market Refund Rules to be informed of the situations when Envato is not obliged to give refunds: https://themeforest.net/page/customer_refund_policy

Thanks!
Kate
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Hello,

Thank you for your message.

Bookly Customer groups add-on allows you to set up specific customer groups which can have special discounts and special services: http://joxi.ru/D2PxeDYik58GK2

But “Minimum time requirement prior to booking” option will work for all services, even if you use Bookly Customer group add-on.

Let me know if you have any other questions.

Thanks!
Kate
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Hello,

Thank you for your message.

I’m afraid such option is not supported. You can assign your customers to a specific group only via backend. You can find the detailed description of the add-on by following this link: https://support.booking-wp-plugin.com/hc/en-us/articles/360000201873-Customer-Groups-Add-on

Thanks!
Kate
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Hello!

Thanks for reaching out.

Could you please tell me more about your scenario so that I could better understand your request?

Thanks!
Julia
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Hello,

Thank you for your message.

Bookly plugin supports WooCommerce integration. But the purpose of this integration is to have access to other payment gateways that are not available in Bookly (but are supported by WooCommerce So, if you enable this integration, customers will be redirected to a WooCommerce cart after the details step and payments from Bookly will be disabled. To set this integration, you’ll need a “fake” product that will serve as a “bridge” between Bookly and WooCommerce. Though, even if you use this integration you’ll sell services from Bookly and not WooCommerce products.

So I’m afraid such option is not supported.

Thanks!
Kate
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Hello,

Thank you for your message.

You can check our Customer cabinet add-on: https://codecanyon.net/item/bookly-customer-cabinet-addon/22060627 please, follow this link to check the detailed description of the add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360005099314-Customer-Cabinet-Add-on

Let me know if it works for you.

Thanks!
Kate
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Hi, thanks for the interest!

Unfortunately, this functionality is not available at the moment.

Thanks!
Alex

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Hi, thanks for the interest!

Currently, this functionality is not supported.

Thanks!
Alex

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Hi,

We apologize for the delay with the answer. The last week was really tough for all our team. Thank you for your patience.

Customers need to be logged or fill in the correct details in order to receive the discount that’s set in the customer group.

Thanks!
Alex

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Thanks for the answer, just one more: could a group be prevented from booking if the date is less than x days apart? meaning, “group alpha” can only book up until 2 days before the event, “group beta” can book up until 7 days before.

Hi,

This functionality is not supported at the moment.

Thanks!
Alex

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Hello,

Unfortunately, the requested functionality is currently not available in Bookly.

Thanks!
Kirill

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Hello,

I am not sure I understand the question. The discount is applied for each member of the Customer Group individually.

Thanks!
Kirill

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Hello,

The idea behind the Customer Groups add-on is that you can combine some customers into the group so that their booking process would differ from the rest of the customers. For example, you can have VIP customer group with several customers included in it. These group can have the default Approved appointment status (while the rest of the customers outside of the group may have the default Pending approvement appointment status); the customers may have a discounted price coming by default, while the rest of the customers have to pay the full sum set in the service settings.

Thanks!
Kirill

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Following up on this. Could i set that the members of a particular group don’t have to pay online? Instead of credit card, they’ll get an invoice later via email.

Hi,

Currently, this functionality is not supported.

Thanks!
Alex

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Hi Sam,

Thank you for contacting us.

Currently, you have to manually add each customer to a group in the back-end.

Thanks!
Kirill

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Hi,

Yes, if the customer is associated with a WP user account and is logged then discount will be applied when he will book an appointment.

Thanks!
Alex

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Hi, thanks for the interest!

1) When the customer books an appointment online he should fill in the same details, with which he registered initially, so we would “recognized” that he’s part of the customer group that has a discount.

2) This add-on will work properly with Bookly’s built-in cart.

Thanks!
Alex

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Hi,

Unfortunately, currently, Bookly does not provide an opportunity to assign a payment method to a group.

Thanks!
Kirill

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Hello,

Unfortunately, currently, ‘member fee’ functionality is not available in Bookly.

Thanks!
Kirill

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