2079 comments found.
Trying to understand the payment structure. Is it a one time fee or a monthly/yearly subscription?
Hi there! You are paying for a normal license for one time inclusive 6 month support. After 6 month you can extend support. But updates are inclusive in one time payment. Best regards, Matthew 
So what is those support get me if updates are included?
I think support in this case (CdeoCanyon) is for supporting the developer to hold the plugin always up-to-date because in CodeCanyon you can always download the latest version if bought once. But you need an own license for each new productive site (for test/dev sites you do not need an own license). Support also includes more depth help. Best regards, Matthew
Hi, I’m having trouble with the wp_rml_move function.
I have a custom function that handles the import of images from an old website. For each article on the website i create a media library folder that goes like ”/wp-content/uploads/articles/article-name/” to which I move using wp_rml_move public images.
I also have a number of protected images that are supposed to be in a subfolder of that article, e.g. ”/wp-content/uploads/articles/article-name/protected/”
I create the ”/article-name/” folder like this: $folder_id = wp_rml_create( $name = ‘article-name’, $parent = 1, $type = 0, $restrictions = array(), $supress_validation = true, $return_existing_id = true );
That returns an ID which i pass to the function again as a parent like this: $subfolder_id = wp_rml_create( $name = ‘protected’, $parent = $folder_id, $type = 0, $restrictions = array(), $supress_validation = true, $return_existing_id = true );
Then I call the wp_rml_move for all public images: $move_to_dir = wp_rml_move( $folder_id, array($attachment_id), $supress_validation = true, $isShortcut = false );
And also for all protected images: $move_to_dir = wp_rml_move( $subfolder_id, array($attachment_id), $supress_validation = true, $isShortcut = false );
However all files end up in the ”/article-name/” folder, including those that should be moved to the ”/article-name/protected/” subfolder.
I’m referring to the file system (the structure/location in the RML in WP admin is ok).
What am I doing wrong?
SOLVED Nevermind, i forgot i handle the upload dir elsewhere:)
Ok, nice to hear that. Best regards, Matthew
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Hi,
I deleted media from a category. When I click on the category nothing appears but it still display the number of media that I had….
Thanks for your help
Stéphane
Hi there! What version of Real Media Library are you using and are you using a plugin like WPML? Best regards, Matthew
Hey Mat, I’m currently on Version 3.3.2 and yes I use Polylang. Tks. Regards, Stephane
Can you please check your settings in Settings > Media and check if option “Polylang: Move translations” is checked and also try to reset the count cache in tab “Reset”. Best regards, Matthew
Hi, is it possible to disable the “Gallery” features? I only want to use the plugin for folder structure, and not confusing the customer about their existing gallery features. Thanks in advance.
Hi there! Unfortunely it is not possible through an option. You have to hook into the developer API of Real Media Library, especially the JavaScript API https://matthias-web.com/wordpress/real-media-library/documentation/javascript-api/ and the hook “tree/prepare/aioSettings”. Best regards, Matthew
Hi Matthew, is there a way to get Media Library Assistant to connect with the Real Media Library. For example, shortpixel plugin is accessible in the RML in List View. Would be amazing if the Media library assistant “edit” function was also available in the drop down list of actions available in RML.
Hi there! Sorry for the late answer. I just got an email from MLA developre I think and he is speaking about such a functionality. What do you want to exactly do? Best regards, Matthew
Hi Matthew, no problem at all. Currently I use MLA for all of my bulk changes to image metadata for SEO (ie. changing title, alt text, description). I would love to be able to navigate to a folder in RML bulk select some of the images inside it, and then edit the image metadata. Currently, even in list view of RML, the MLA “edit” button is not an option in the bulk dropdown list. Alternatively, if it was possible to have the RML folders accessible in MLA, that would be another option that would work just as well.
Hi again. Yeah, it would be nice to see such a compatibility but at the moment I am doing some rewrite of my other plugin with new web technologies. After that I can think about this again. But for the first step would it be enough from MLA’ developers to extend the native WordPress Media Library with the bulk actions and redirect to the MLA screen? Best regards, Matthew
I use the Avada theme and when I activate its plugin my site does not load anymore. Could you check it for me?
Hi there! What version of the plugin are you using? Best regards, Matthew
Hello friend, thanks for the reply. I’m using the latest version. 3.4.3. Bought a few days ago, I installed but because of this problem I ended up leaving disabled.
Hi again. Can you please try the following: Activate the plugin, navigate to the not-loading site and press F12. There you can open the “Console” and can you find an error there? If not, can you also have a look at your error log? Best regards, Matthew
Hi, I’ve got an issue on www.darest.com. Indeed, if we are not connected in the backend, we can’t see any pictures of the website. So, can you help me ? Thanks
Hi there! I think this is not a problem of Real Media Library. What do you mean exactly with not showed? Perhaps you have another plugin which restricts access to images when not logged in? What happens if you deactivate Real Media Library? Best regards, Matthew
Dear developer,
I wrote you because my WP multisite doesn’t detect updates. My WP Multisite have installed the Envato Market plugin that doesn’t detect my purchase (only this plugin, the others are regular detected)
The version of plugin I have installed is the number 3.3.2. How can I force a manual upgrade?
Last thing: the ultimate version of plugin is compatible with WP 4.9.2?
Thank you very much
Hi there! Unfortunely WP Real Media Library does not offer automatic updates at the moment. But you can simply deinstall and install the new version, your folder structure keeps the same. Yeah, it is fully compatible with 4.9.2. Best regards, Matthew
Hi Mattias, this morning my real media library admin panel no longer functions properly. I can see all my folders on the left of the screen as usual, but when I click on the folders they do not open. I can still see the images in my folders when I use the “Add media” button. I had an issue with another plugin this morning and the author thought the following might be a clue: https://prnt.sc/i7q2nf
sorry, my website is www.imagesbyvandam.com
Hi there! I can see from the screenshot that the revslider plugin is causing an issue. Best regards, Matthew
wow, nice work, one of the slider revolution add ons was the culprit. Back in business, thank you
No problem. Regards, Matthew
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Why users can’t see files uploaded by other users? Both are administrators. Thanks!
Hi there! Real Media Library does not add such a functioanlity to hide uploads to other users. It seems you have implemented such a functionality or a plugin like “Users media” is causing this issue. Best regards, Matthew
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Hi there. Congrats on a great plugin. I’m using WPML and the count of files in each folder is doubled. I saw a post one year ago from a user who had the same problem but apparently you solved that by logging into their site, so I have no idea what you did. See my backend http://screencast-o-matic.com/watch/cFVUcHoUyO thanks
Hi there! Thanks for your words. :) Unfortunely, Real Media Library has not yet find a way to reduce the count to the given language. I have placed this ticket for due for february. Currently the count is for all translations. Best regards, Matthew :)
Has the ability to sort subfolders alphabetically been implemented? Saw this on a previous comment as part of the plugin’s wish list, wasn’t sure if it had been implemented?
Hi there! Unfortunely this is still in the wishlist and not implemented yet, sorry. Best regards, Matthew
Hi, we have 2 types of users roles on our site : ‘admin’ and ‘editor’ . Now when a user with editor role goes to the media section on the dashboard,he can’t see the images uploaded by other users with role admin
see this screenshot : https://prnt.sc/i5e2os
Hi there! Are you using a plugin to hide specific attachments to users? Something like “Users Media”? Unfortenely RML does not support own folder structure for each user. Best regards, Matthew
nope, i am not using any such plugin to hide any attachments
Ok. Can you please send a demo login to your site so I can have a look at this? Create an “admin” and “editor” for me for testing purposes, is that ok for you? support@matthias-web.com. Regards, Matthew
Hi, thanks for the hint about plugins that hide specific attachments to users .Seems like i have figured out the cause.
I myself have used a wp filter to restrict attachments to User’s Own Uploads only and forgot (sorry) .
Had to modify the code a bit to not restrict for admin and editor role and its showing now
add_filter( 'ajax_query_attachments_args', 'show_current_user_attachments_only' );
function show_current_user_attachments_only( $query ) {
$user_id = get_current_user_id();
if ( $user_id && !current_user_can('administrator') && !current_user_can('moderator') ) {
$query['author'] = $user_id;
}
return $query;
}
Hi again. Thanks for your answer. I hope all is working fine now. Best regards, Matthew
Hi There, I have just purchased this item and it will not install.
Installing Plugin from uploaded file: codecanyon-13155134-wordpress-real-media-library-media-categories-folders.zip Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
Plugin installation failed.
Return to Plugin Installer
Hi there! Please unzip the downloaded .zip and you will find an installable real-media-library.zip file. Best regards, Matthew
Can it support EDD?
Hi there! What do you mean with support? The plugin itself will run with EDD together. Best regards, Matthew
I bought and installed your plugin and it works great. Now I am looking for a way to Bulk add Alt Descriptions to images in RML folder.
The plugins I have seen either haven’t been updated in 2-3 years or seem to want to add Alt Descriptions when the images are loaded. I bought one that is supposed to allow bulk changes to Alt Desc to attached images but it doesn’t look like it does Products.
Very simple, I want to select some images for a Product and bulk add the same Alt Desc for each one. How hard is that?
i am looking for a professional plugin so i can add several images in one album and can setup different albums on one page
Hi there! You can use Real Media Library for your backend organization. For frontend organization you can use the Justified Image Grid plugin: https://justifiedgrid.com/sources/wp-real-media-library/ It has a nice compatibility with Real Media Library. Best regards, Matthew
Hi. Just bought the plugin, and already can say it is very useful but I do have issues. When dragging images from unorganized to specific folder, sometimes a copy of the image is left in the unorganized and I need to refresh the screen for it to go away. Much troubling issue is with bulk upload. When I select many images to upload, I get HTTP error after some images uploaded. It didn’t happen to me with the regular wordpress media and is very irritating. Any help with the upload?
Hi there! What version of RML are you using? Best regards, Matthew
Hi. Version 3.4.3. Another issue with the upload that when I get the HTTP error on an image, it refuses to upload it again.
Hi again. Generelly Real Media Library does not change anything on the server side for the uploading progress. Can you please try to deactivate Real Media Library and reprocedure the problem? Best regards, Matthew
Hello, Thank you for the plugin, just wanted to report a minor bug. When you’re on the add images popup and viewing ‘All Files’, if you drag an item from All Files to a folder the item dissappears from view, this makes sense if you’re on a folder moving the item out of it but when viewing All Files it should just copy into the folder and not get removed from view. Reloading shows it back in All Files. Thanks
Hi there! I will have a look at this and hope to fix it asap. Thanks for your report. Best regards, Matthew
Thanks Matthias
Hi again. If you want you can subscribe to the newsletter of MatthiasWeb. You will receive emails on plugin updates when the update is ready to download. Best regards, Matthew
Thanks Matthias, done and done 
Thanks for the update Matthias, just saw it in your newsletters changelog. I appreciate the expedited support.
Thanks for your words. Have a nice day and best regards, Matthew
Hello, I’ve been having recurring problems with uploading images to my wordpress blog with Media Library. I like the plugin for its organization of photos into a folder structure, but I run into so much problem uploading images via ML.
When I disable the plugin, the regular Media handles uploads quickly and with problems.
As it is, I can’t use ML. I’m disappointed, and I’m looking for help either sorting out the problem, or I’ll need my money back.
Thank you, Katrine Clip
Hi there! Can you please send a detailled problem description to support@matthias-web.com so I can have a look at this? Best regards, Matthew
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