We receive many emails and requests for support, many times we can answer the same day but others take much longer.
Before you send a request for support please read the entries below:
- Support from Envato authors is optional but we will do our best to help.
- Support doesn’t mean customization.
- Read the full documentation file.
- Check if your question is not already in the Item Discussion section.
- We do not support errors caused by strong modification to the original files.
- We do customizations but this is not included in the package price. To get a quote for a modification you can send an email using the form in the right sidebar.
- We can’t teach how to code in HTML, CSS, PHP or any other language.
- We can’t give refunds, if you want a refund please contact Envato directly.
- If you have a general question you can use and asking your question in the Item Discussion section.
- Our time zone is (currently) GMT+1, so please keep in mind our timezone might be different from yours.
You can read more about item support on the Envato wiki