WebFactory

WebFactory

Building the web, one brick at a time!

Is it WordPress?

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Things to know before buying from us (aka Terms of Service):

  • we guarantee to respond to every inquiry within 3 business days (typical response time is much faster, within 1 day)
  • support agents are online weekdays, 9am – 9pm GMT0
  • support is provided exclusively via emails in English sent from the contact form on our Envato profile page
  • scope of support does not cover any item modifications
  • IE6 and IE7 no longer exist in our minds
  • compatibility with 3rd party products is not guaranteed unless explicitly stated in the item’s description
  • support is provided for items within 6 months of the purchase date
  • we can’t provide any support if you’re using Genesis or similar “framework” themes
  • sending multiple tickets (and/or item comments) for the same issue will move your tickets to the end of the queue and delay the response
  • posting the same question to comments and via email at the same time to “get a faster response” will automatically deny you any support
  • posting false or abusive reviews will deny you support as well
  • we are not responsible for any delays in your projects
  • all tickets are equally important, there are no “emergency” issues
  • support can only be provided for original, non-modified items
  • support is provided for one domain/project/theme per one regular license
  • we can’t provide support for localhost installations via screenshots, email, descriptions of the bug or any similar methods
  • support for WP-MU installations is possible only if you buy multiple licenses or an extended license
  • customers who breach the item’s license terms (ie: use an item on multiple sites although purchasing only one regular license) will be permanently denied support
  • we reserve the right to deny support for rude and unpleasant customers; please read Envato’s rules on support, upgrades and modifications
  • any attempt to blackmail us with item’s rating will deny you any further support
  • we reserve the right to deny support to sites that have content related to: pornography, religion or anything illegal
  • we can’t provide support for the same issue twice nor can we send you backups of any original files or the files we modified
  • we will not and cannot teach you how to code in HTML, CSS, JS, PHP or any other language; we also can’t teach you how to use WordPress or any other piece of software that we didn’t make
  • if you need support for WordPress plugins or themes please create a WP admin account for us and also send FTP login credentials for your server
  • should you wish to hire us our standard fee is $75/h
  • we can’t give refunds; if you want a refund please contact Envato directly
  • please bear in mind, we live in GMT+1 and do tend to sleep sometimes

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