Contact Support

PayPal or MoneyBookers Issue

Due to the complex nature of financial enquires please be sure to provide all relevant information pertaining to your issue, including: a thorough explanation of your issue and any transaction receipt details, such as a PayPal transaction ID or MoneyBookers receipt number.

Providing this information will ensure that your issue is dealt with as quickly as possible.

License Questions

Support cannot answer license questions

Unfortunately, due to the sensitive and legal nature of licensing questions, Support is not qualified to provide assistance with these types of inquiries. Please review all relevant support documentation regarding licenses.

Licensing Terms

ActiveDen License Usage Help/Examples

GraphicRiver License Usage Help/Examples

ThemeForest License Usage Help/Examples

VideoHive License Usage Help/Examples

AudioJungle License Usage Help/Examples

3dOcean License Usage Help/Examples

CodeCanyon License Usage Help/Examples

If you are still unsure about a license issue, we suggest that you contact a legal professional to assist you.

Item or File issues

Unfortunately Support cannot assist you if you are experiencing general technical difficulties with an item that you have purchased on the Marketplace. If you are having difficulty getting an item you have purchased to work properly, please follow these simple steps.

1. Read the documentation that was provided with the file, even if you are an experienced user. There are often essential instructions contained in these documents.
2. Read the comments and FAQ tab on the item page. If you're having a problem, chances are another buyer has been in the same position. There may already be an answer to your question there. If your problem hasn't yet been addressed, you can post a new question on the item page.
3. Ensure you have the technical skills required to utilize the file effectively. Generally all files purchased on the Marketplace will require at least some prior knowledge to use correctly. If you're not sure, try searching Google for a how-to.
4. If you still cannot get the file to work as desired, you can contact the author of the file via their profile page on the Marketplace. It is important to note that, although encouraged to do so authors ARE NOT required to provide Support and you are not guaranteed a response.

If you have completed these steps and still believe the file is not as described or malfunctioning, you may request a refund.

Our refund policy

We will happily issue a refund for any file which is not as described, or if it is malfunctioning. In instances where a file has been purchased incorrectly, we will only refund if you have not already downloaded the file.

Please note - initiating an unauthorized chargeback with your financial institution or illegitimately disputing a transaction using PayPal or MoneyBookers is considered fraud and will result in the disablement of your account until the issue has been resolved.

Account Issues

If you are having difficulty accessing your account and are receiving an error that says:"too many attempts to log in", then please wait one hour and then try again. If you are still having difficulties, please try resetting your password by using the forgotten password tool.

Finally, if you still cannot gain access try clearing your browser cookies and cache.

Username Changes

When submitting a username change request to Support, please provide two preferences for your new username in case the first is already taken. Note: Users can only change their username once.

General Inquiry

Copyright Related Issues

If you believe an item on the Marketplace infringes your copyright, you must submit an official DMCA take-down notification.

Envato takes allegations of copyright infringement seriously, which is why we ask all individuals or entities that believe their copyright has been infringed to send us an official and legal notification of the infraction. This is due to the serious nature of these allegations and the possible legal implications for all parties involved. For more information on how to submit a DMCA request, please read here: http://wiki.envato.com/selling/copyright-selling/what-do-i-do-if-i-am-a-victim-of-copyright-infringement/

Please send all completed DMCA requests to:
support@envato.com

Report Copyright Violation

If you would like to report a possible violation which you have noticed that does not directly involve you.

If you are concerned an item on the Marketplace may infringe on another person or company's copyright and would like to let us know, please provide as much detail as possible and use the form below. We will take any actions necessary upon receipt of your notice. Please be aware that we will not respond to these emails unless specifically requested to.

If you have found any of our content being pirated content online.

Please tell us about it! Make sure to include a link(s) to the content which you have found being distributed illegally. We will take any actions necessary to get these files removed.