An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, egemenerd, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from egemenerd:

Please take the time to read through the DOCUMENTATION included in the theme zip package and take notice of the instructions listed there, as many support related questions can be answered simply by re-reading the documentation.

You can also find your some of your question’s answers on KNOWLEDGE BASE

If you still have a problem please send me an email via contact form on my profile page.

I usually respond to support requests within a few hours (max. 24 hours) on weekdays, depending on the number of requests in queue.

Support request sent during weekends or our holidays may be processed on Monday or the next business day.

Please also check your email spam box, sometimes my reply may be in the spam box…

Please sign in to contact this author.

Frequently Asked Questions

The left/right nav arrows do not appear over youtube videos on Firefox…

The nav arrows fix for youtube is to use ” ?wmode=opaque “

Eg;

<iframe src=”http://www.youtube.com/embed/G_G8SdXktHg?wmode=opaque”></iframe>

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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