An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, ThemeAvenue, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from ThemeAvenue:

All ThemeAvenue items are coming with premium support for buyers. Please note that support is not provided in the item comments.

If you have a question about this item, please read the online doc (which is always up to date) first. It is available at Support Site.

We also provide quick start video guides for most of our items. You can view our Youtube channel here: Youtube Channel.

Finally, if you can’t find an answer to your question, please submit a ticket on our support and we will get back to you ASAP. Submit a ticket.

Go to item support

Frequently Asked Questions

Ticket Details Page is 404

How to update the plugin?

Look at tutorial video on YouTube

“Upload Failed” Error When Attaching a File

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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