Discussion on WP Awesome Support - Responsive Ticket System

434 comments found

May i know how to make the feature “Find A ticket” (admin) and “Search Tickets” (user end) work?

They seemed to be bugged, am i the only one experiencing this? Can anyone assist? Please help.

ThemeAvenue

As you can read on our site, the support is a little slower lately due to summer vacations. Your ticket will be answered ASAP.

Cheers, Julien

Default-user

Is there someone working on the support ticket? Its been 5 days since your last reply. Please help.

This issue will be blocking our go-live using the plug-in.

ThemeAvenue

Your ticket has been answered and it seems the bug is not caused by our plugin.

Hi, Just a few questions before I buy. I look for a ticket system where you have to register and then login. After that you can place a ticket BUT.

I gone use 3 different forms with different options, is that possible to create with this plugin? or this plugin use just a standard page to report on?

ThemeAvenue

Unfortunately you can’t have multiple submission forms. Only the default one can be used.

can we add more fields?

ThemeAvenue

Custom fields are indeed supported.

Hi,

1. Can admin and customer upload files and images to a ticket? 2. Are there Ticket ID’s attached to each ticket? As i didnt see any in the admin panel

ThemeAvenue

Hi,

Files can be attached to the tickets. You can define which extensions are allowed on your support system in the settings. And yes, all tickets have a unique ID attached.

Cheers, Julien

Any plans for the plug if the project abandoned?

ThemeAvenue

I’m not sure I understand your question. Could you be more specific?

d4b

What are your plans for the development of plugin?

ThemeAvenue

We are currently working on the next version. This version will be a major rewrite of the plugin. The codebase will be completely refactored for better performance and stability and new feature will be added progressively.

The plugin isn’t sending emails for closure notice and it closes the notice after x days from the ticket being opened, not from the last response!

ThemeAvenue

A ticket is considered old X days after the last response, not from the submission date.

ThinkUpThemes

Wow, what a poor response. No offer of further support, no acknowledgement that this might be an issue that needs to be looked at. Very disappointing.

Hi, I have different customers on the website, is that possible to have different support areas on their custom pages? Can that be integrated with shortcodes?

ThemeAvenue

Unfortunately the plugin only allows for one ticket submission form. It is not designed for multiple areas.

Hi, when will the new version be released? Will you provide an update for the current version?

Thanks.

ThemeAvenue

We hope to release the new version by the end of this year. When it will be out, an update will be provided for the current version.

Hi, just a few questions: the register or login page for my clientes will be the same that Wordpress? The dashboard will be in WP? Can I deactivate functions in clients dashboard to see just profile and ticket menus?

Thanks!! GG

ThemeAvenue

Hi,

The login/register page is a custom one handled by the plugin. Clients don’t see the dashboard, they have a front-end dashboard. Also, by default, the WordPress admin only shows the profile tab for new users.

Julien

Hi, I tried submitting a ticket for the last 4 days but your support system is down. It won’t allow you to submit tickets.

Here is my questions:

Hi, wanted to check in to see if there has been any updates on when WP Awesome Support may allow e-mail importing by IMAP or cPanel pipe? And time frame on the next update release?

ThemeAvenue

Hi,

The support site is working. I am surprised you saw it down for 4 days.

Regarding your question, this function hasn’t been added yet but will be in the next version. We hope to release it by the end of this year.

Julien

Is it possible to attach image on reply to support ticket and how? Because there is no ‘Add media’ or other button related to image…

Thanks

ThemeAvenue

It is possible, as long as you enabled the attachments.

Anyone there? We would need help with our support ticket raised for this plugin at ticket ID 15925

The issue was to make the feature “Find A ticket” (admin) and “Search Tickets” (user end) working. Its now dead / bugged.

Please assist as soon as possible :-(

ThemeAvenue

Ticket replied ;)

Can a ticket be created when users send an email to support@mycompany.com ? Can they continue updating ticket via email? Only if the email is the one registered on the wordpress users database?

ThemeAvenue

No, this is something that’s not supported but will be with the next version.

Still need help with not being able to upload files or use the QUICK REPLIES

ThemeAvenue

Your ticket was answered. From what I’ve seen it seems like a jQuery conflict.

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