An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by iveo
Frequently Asked Questions
The menu shows only a white background?
Make sure you have selected a menu to use for the correct “Theme Locations” in Appearance > Menus.
If you are not using a custom WordPress menu, make sure you have checked the “Add fallback-support for default wp_page_menu?” under the Advanced Settings for the plugin.
There is some space at the top of the page when I am logged in and the Toolbar is shown?
This is something that is only present when you are logged in, not something that regular visitor will experience.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.