An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by iveo

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from iveo:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

The menu shows only a white background?

Make sure you have selected a menu to use for the correct “Theme Locations” in Appearance > Menus.

If you are not using a custom WordPress menu, make sure you have checked the “Add fallback-support for default wp_page_menu?” under the Advanced Settings for the plugin.

There is some space at the top of the page when I am logged in and the Toolbar is shown?

This is something that is only present when you are logged in, not something that regular visitor will experience.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.