An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by wpproducts
Additional information from wpproducts:
Item Support includes
- Answering to questions or problems regarding the item and its features.
- Fixing bugs and reported issues by releasing updates regularly.
- Providing updates to ensure compatibility with offered software versions.
Item Support Does Not include
- Customization services of the item. (If you need that, we can only do that as a custom paid job.)
- Installation of the item (Almost every items include installation instructions in the documentation, however if you need us to install for you, we can do that as paid job).
- Support for third party software, modules and plugins.
- Fixing bugs caused by third party Themes, Plugins or Modules.
- Issues caused by your customizations.
- Any questions you may have regarding the code before purchasing to avoid mismatched expectations.
- Reporting a bug.
Please contact us before rating the item so that we can fix any issues together. For more details, please visit our Support Forum.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
|Created||7 June 13|
|Last Update||7 June 13|
|Compatible Browsers||IE8, IE9, IE10, IE11, Firefox, Safari, Opera, Chrome|
|Software Version||WordPress 3.9, WordPress 3.8, WordPress 3.7, WordPress 3.6, WordPress 3.5, WordPress 3.4, WordPress 3.3|
|Compatible With||WooCommerce 2.1.x, WooCommerce 2.0.x|
|Tags||add video to your website, product demo video, product demos, vimeo video, vimeo video wordpress, web video, web video software, wordpress, wordpress popup video, wp woocommerce, wp woocommerce product video, youtube product video, youtube video, youtube video wordpress|