An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by WiseLoop
Additional information from WiseLoop:
Before buying from wiseloop.com you should know that:
- support is provided only if requested from WiseLoop codecanyon.net profile page: http://codecanyon.net/user/WiseLoop – this is the only way we can check that you own a valid license;
- if you need to know more about the product you want to buy, you can use also our contact form;
- support is limited to software products bought from WiseLoop, therefore we will not respond to requests regarding third party products;
- support include providing updates to ensure compatibility with new software versions;
- we do offer support regarding the integration of our products into your projects, but we will not do your work and we cannot teach you programming;
- support does not include customization, installation services;
- support can be denied if the products are not used for what they were designed for;
- support can be limited or denied if the products requirements/prerequisites are not fulfilled or the products are not used according to the specifications;
- we will answer to each and every request, but we cannot guarantee a certain response time; it might take less or longer depending on our working load;
- support includes fixing bugs and reported issues;
- we reserve the right to deny support for rude, abusive, mean, offensive or hysterical requests;
- we reserve the right to ignore, ban or report to Envato any kind of feedback that is rude, abusive, mean, offensive or hysterical;
- please bear in mind that our intention is to offer good quality software products, therefore we appreciate both positive and negative feedback as long as it is constructive;
- we cannot give refunds or discounts; please contact Envato directly for this;
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
4.28 stars4.28 average based on 40 ratings. (more information)
|Created||12 May 11|
|Last Update||17 October 13|
|Software Version||WordPress 3.8, WordPress 3.7, WordPress 3.6, WordPress 3.5, WordPress 3.4, WordPress 3.3, WordPress 3.2, WordPress 3.1, WordPress 3.0|
|Files Included||HTML, CSS, PHP|
|Tags||HTML DOM parser for wordpress, html extractor for wordpress, html grabber wordpress plugin, html processor for wordpress, html ripper wordpress plugin, tag extractor wordpress plugin, tag processor wordpress plugin, tag ripper wordpress plugin, web extractor wordpress plugin, web grabber wordpress plugin, web harvester wordpress plugin, web processor wordpress plugin, web ripper wordpress plugin, web scrapper wordpress plugin|
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