An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by WiseLoop

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from WiseLoop:

Before buying from you should know that:
  • support is provided only if requested from WiseLoop profile page: – this is the only way we can check that you own a valid license;
  • if you need to know more about the product you want to buy, you can use also our contact form;
  • support is limited to software products bought from WiseLoop, therefore we will not respond to requests regarding third party products;
  • support include providing updates to ensure compatibility with new software versions;
  • we do offer support regarding the integration of our products into your projects, but we will not do your work and we cannot teach you programming;
  • support does not include customization, installation services;
  • support can be denied if the products are not used for what they were designed for;
  • support can be limited or denied if the products requirements/prerequisites are not fulfilled or the products are not used according to the specifications;
  • we will answer to each and every request, but we cannot guarantee a certain response time; it might take less or longer depending on our working load;
  • support includes fixing bugs and reported issues;
  • we reserve the right to deny support for rude, abusive, mean, offensive or hysterical requests;
  • we reserve the right to ignore, ban or report to Envato any kind of feedback that is rude, abusive, mean, offensive or hysterical;
  • please bear in mind that our intention is to offer good quality software products, therefore we appreciate both positive and negative feedback as long as it is constructive;
  • we cannot give refunds or discounts; please contact Envato directly for this;

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.