An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by wpbakery

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from wpbakery:

How to ask for support? Before asking your question, please make sure you have read the documentation provided with the purchased item.

I will do my best to answer support questions that are related to one of my WordPress files as soon as I can. Usually I am handling support during the business days, but sometimes I will surprise you over a weekend or late Friday night.

Please remember that item support such as alterations is at the discretion of Envato author. Note, that modifications are usually below 10 lines of code, in case you need more, then it looks like you need a developers help – consider hiring one.

To speed up question resolving, please provide as much details as you can:
  • URL of your site (where file is used)
  • Screenshot of the problem
  • List of modifications you have made
  • Other info that you think can help
Sometimes your site’s login credentials are required, feel free to send them throw the ticket system, we never write them down and you can always change your password or login later.

WPBakery Ticket System

To provide consistency for buyers, supporting your items includes:
  • Responding to questions or problems regarding your item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

I keep getting this error: “The plugin does not have a valid header”.

Unzip the file you have downloaded from CodeCanyon first. Inside of it you’ll find documentation folder and another zip, that should be uploaded to the server.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.