An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by wpbakery
Frequently Asked Questions
I keep getting this error: “The plugin does not have a valid header”.
Unzip the file you have downloaded from CodeCanyon first. Inside of it you’ll find documentation folder and another zip, that should be uploaded to the server.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.