240 comments found

Talle1 Purchased

This plugin does not seem to work at all with my theme. I get a whole bunch of raw tags before and after my content on the front end when I try to use the shortcodes. It appears to be extremely difficult. Even when I just copy and paste your shortcodes from the documentation book exactly as they are and past them in my site, I get a whole bunch of [raw] tags on the front end of the website when I publish or preview.

I really liked this from your live site samples, but it just does not work. May I have a refund? I have already spent too much time on this and nothing. Purchased last night and spent hours trying to figure it out. But nothing but [raw] codes over and over again. I also just put in ticket for this as well.

TrueThemes_Team

Hi there

Really sorry to hear that you are having issues using Vision Plugin with your Theme.
We will be happy to troubleshoot the issue and provide a possible solution for the conflict. We have already responded to your Ticket and will be happy to assist you further via the HelpDesk.

Thanks so much :)

Hello,

What is the diffence between vision & orbit? I would like to use it with Karma.

Thanks

TrueThemes_Team

Hello there

Thank you so much for your interest in our Plugins.

Essentially the actual Shortcodes are the same, the difference is that Orbit is a Visual Composer add-on, while Vision is a stand-alone Plugin that can be used on any WordPress website. Orbit only works if you install Visual Composer.

We hope this helps.

Cheers :)

Can the short codes be put into side bar widgets say like the counters or “a counter” ? can one counter be put into a sidebar widget?

TrueThemes_Team

Hello there

Yes indeed. You would simply grab the Shortcode and paste it into a Text Widget placed in the Sidebar.

Cheers :)

Hello,

28 color variations available for Buttons, Drop caps, Content Boxes and Pricing Boxes, but is it easy to customize with another color no available in the color options ?

Think a lot

TrueThemes_Team

Hi there

Thank you so much for your interest in the Vision Plugin.

Indeed the Plugin offers 28 color variations for Buttons, Drop caps, Content Boxes and Pricing Boxes.
To customize any of the elements with a custom color would just require that you adjust the CSS code with the color codes that meet your specific needs.

Please let us know if you have any other questions.

Cheers

guigro Purchased

Hello !

I love your plugin, it does exactly what I ask him for :)

Is there a way to put a thousand separator ? Because some of my files are very high (more than 10 million) and as there is no space or commas, it will be more beautiful with commas :)

Thanks ! Regards, Guillaume

TrueThemes_Team

Hello

Thank you so much for your amazing feedback :)

We’ll be happy to provide assistance.

All support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

jfn99 Purchased

The plugin is conflicting with the admin page editing. While editing a page or post, the screen options tab and help o the top won’t open… also the visual editor doesn’t doesn’t show. any ideas?

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

YOu need to update this plugin so it’s compatible with Wordpress 4.0 please or start refunding $$$. When will you update it?

TrueThemes_Team

Hello

Thank you for your feedback.

Vision Plugin is actually fully compatible with WordPress 4.0. We are running it on our local installation of WordPress 4.0 with no issues.

If you require assistance, please use the links bellow to access our private and secure HelpDesk where we provide all support. (as you have used in the past)

Thank you :)

TrueThemes HelpDesk:

studio805

Thanks for the links, I’ve already checked all those out. Didn’t help. When I click on adding any shortcode, a new window pops open and the screen just remains blank. Nothing loads.

The plugin loads the following file, but the file (and folder) is not covered in the plugin (latest version):

wp-content/plugins/vision/webfonts/ss-social.css

Please let me know how to adress this as it gives a lot of 404 error.

Default-user

Hi there,

meanwhile I adressed this error myself, but I am not going to open a new account on your website while I helped you discover an error in your plugin.

Take my hint and correct it in your next release, but dont answere with automated response text when someone helps you discover an error…

TrueThemes_Team

Hi there

Thank you so much for your feedback.

Please understand that we have 8 different products on CodeCanyon and on ThemeForest (Plugin, WordPress Themes and HTML Templates, etc) and currently serve over 41,000 customers.
Providing Support via one single centralized location simply allows us to provide you with more accurate and prompt support, often with customized solutions.

Our blessings to you and Happy New Year :)

Cheers

Default-user

Hi there,

I understand that you have so much customers, this is great for you but for me and the situation not of importance.

In my case I simply informed you about an error in your plugin and also told you that I adressed this error aldready myself (the error reported even is evident on your own demo-page, the URL in the page http://plugins.truethemes.net/Vision/wp-content/plugins/vision/webfonts/ss-social.css does not exist and gives an 404 error).

So there is no serious support case which leads me to invest further time and open an new account on your support-page to be able to be heard.

Summarized: The wasted time that elapses already here to discuss why there is no support is simply wasted time. Also it is always better to understand customers need before asking customers to understand you, especially when I made you aware about an error in your plugin.

So simply take my note and correct the error in your next version, I am not going to open an account for a support-case on your page as I corrected it already myself.

Happy New Year :-)

Pre-Sell Question:

If I purchase the regular license, how many of my own blogs that I own can I install this plugin on?

Thanks

TrueThemes_Team

Hi there

Thank you so much for your interest in the Vision Plugin.

According to ThemeForest (Envato) License Terms, one regular license is good for one single domain/project. So one license is required for each website you would be using the Plugin on.

Have a great day :)

Cheers

Ciao, I have a pre-sale question, can u pls tell me if will it works on a genesis theme + genesis extender + themify builder ? Grazie

TrueThemes_Team

Hi there

We are sorry but we cannot say for sure. We have not tested the Plugin in that setup and have not seen another customer using it.

If there are issues however, we will be happy to help.

Cheers

allerdk Purchased

Doesn’t work with WP 4.1 and TagDiv NewsMag theme – Every time I press a shortcode it just returs a blank page.

Please fix, or refund.

This plugin does not seem to work at all with my theme. Doesn’t work with WP 4.1. Every time I press a shortcode it just returs a blank page. I really liked this from your live site samples, but it just does not work. May I have a refund? I have already spent too much time on this and nothing. Purchased and spent hours trying to figure it out.

TrueThemes_Team

Hey there

Vision Plugin is indeed fully compatible with WordPress v4.1. The issue on your end is likely caused by a conflict with another Plugin or a settings issue.

We’ll be happy to troubleshoot the issue for you. Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you

TrueThemes HelpDesk:

Hi, is it possible to add an accordion or a tab inside another tab or accordion? I need a 3 level accordion or tab. Or maybe a tab inside an accordion or vice versa? Also, is this compatible with Visual Composer?

Thank you in advance!

TrueThemes_Team

Hi there

Thank you so much for your interest in the Vision Plugin.

Indeed it is possible to nest the Shortcodes such as adding an Accordion inside the Tabs.

Vision Plugin is not compatible with Visual Composer.
We do however have a Plugin for Visual Composer. Please see it here:
http://codecanyon.net/item/orbit-visual-composer-addon-extension/8790010

Cheers

JoaquimN

And this is possible to use the way I want with Orbit Add-on as well? Thank you for your reply.

Hello,

This is the second time I buy a plugin that has always worked well.

This time he breaks me a big problem with the theme Sahifa when I activate the plugin VISION my SLIDER not working .. ???

Thank you for your help

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

Hi, is it possible to put text inside of the circles?

TrueThemes_Team

Hi there

We are sorry but unfortunately the Circle Loaders do not support text inside.

Cheers :)

I wish to purchase the plugin, but have a question:

If I wish to add this to every site I build for my clients, do I purchase 1 extended licence and then I can use multiple times…

or

Do I buy a standard licence every time I build a site?

A bit confused!

TrueThemes_Team

Hey there

It really depends on how many projects/websites you would be using the Plugin on. Either License is absolutely is fine.

Basically one Standard License is required for each project/website.
If you wish to use the Plugin on just a few, an additional license must be purchased for each one.

If you however have a large number of projects/websites you wish to use the Plugin on, then an Extended License may be a better choice as you be able to save some with the Extended License.

Cheers

vibeGirl Purchased

Do you have any plans to add button styling for Ghost Buttons? See examples here: http://sixrevisions.com/css/ghost-buttons/

I think this would put your plugin over the top!

Thanks, Heather

Is there a way to increase the size of the icon within the animated – services section? There is no code sizing shown so added the following: size=”fa-globe 20x”, but it does nothing to the icon size:

[vision_service icon=”fa-globe” size=”fa-globe 20x” icon_color=”#d3565a” icon_color_hover=”#ffffff” bg_color_hover=”#00b6bc” border_color=”#a2dce2” border_width=”2px” animate=”animate_none”

Thank you.

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

ideanna Purchased

Hi. How can I make the social media icons open the link in a new tab (_blank). And also change the size of the icons?

Thanks!!

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

Hi

Can you update for compatibilty wordpress 4.2.1 ?

i buy and waiting for update.

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