TrueThemes

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260 comments found.

hi

Tabs: YouTube videos can not be played

Hi there

The Tabs support YouTube Videos. It is working nicely for us on our end.
Please see screenshot:

Please just make sure to add the Video’s embed code in the Tabs content using the Text Editor after inserting the Shortcode.

If you require further assistance, please access our private and secure Help Center and our Support Team will be happy to help.
TtrueThemes Help Center

Thank you :)

Need Help, URL linking the Icon is not working Maybe give an example please? Thank You Very Kindly

Hello there

Sure thing… We’ll be happy to provide assistance. All Support is provided via the Help Center.

Please access our private and secure Help Center and our Support Team will be happy to help.
TtrueThemes Help Center

Thank you :)

Hi there

I’d like to purchase your wonderful shortcodes plug-in.

I’m particularly interested in the Content and Alert Boxes but would like to know if once the user closes the alert box, it remains closed when they revisit that same page (I don’t want the box reappearing every time a user visits the page). Is it configurable to display just once? I hope so as it looks like just the thing I need.

Many thanks

James

Hi there James

Thank you so much for your interest in the Vision Plugin.

The Alert Boxes do have an option to be closed, however there will appear if the Page is revisited. Unfortunately it is not possible to display them just once on the Page.

Please let us know if you have any other questions.

Cheers :)

Hey

Thanks so much for letting me know. Have you any idea where I could find a shortcode that does this?

James

Hey guys… where’s the latest update log?

The changelog is always found in our Support HelpCenter here:

https://help.truethemes.net/knowledge-base/vision-changelog/

Cheers

Hello!

Great plugin but i have a questions: How can i change the pull quotes style 4 color to another? i want to use this kind of black #333333 :D

Thank you!

Hello

Thank you so much :)

We’ll be happy to provide assistance.

Please access our private and secure Help Center and our Support Team will be happy to help.

TtrueThemes Help Center

Thank you :)

vision_circle_loader… i need to change different size of height and width. How can I fix it?

Hello

We’ll be happy to provide assistance. All Support is provided via the Help Center.

Please access our private and secure Help Center and our Support Team will be happy to help.

TrueThemes Help Center

Thank you :)

Why i can’t edit size of dropcap and color of content box? It will be fix?

Hi There,

This customization can be achieved via CSS.

We’ll be happy to provide further assistance. All Theme Support is provided via the Help Center.

Please access our private and secure Help Center and our Support Team will be happy to help.

TrueThemes Help Center

Thank you :)

iJason

iJason Purchased

Found a bug…the file popup.css has the CSS item `html {background: #FFF;}` which make the entire WordPress admin background white, when it should be #f1f1f1. Please fix. Thanks.

miguel1876

miguel1876 Author Team

Hi @iJason

Thank you so much for this.

Cheers :)

Howdy,

I’d really like to buy your plugin, but I’d like to know what one needs to do in order to change colors and if possible the fonts in general, but especially for accordions.

Thanks!

miguel1876

miguel1876 Author Team

Hi there

Thank you very much for your interest in the Vision Plugin.

Making those customizations simply requires adjusting the CSS code for each element specific to your needs.

We will be happy to provide you with some guidance if needed.

Please let us know if you have any other questions.

Cheers

Hi, None of the shortcodes are working – it takes me to a new page everytime I click one. Not too sure why.

miguel1876

miguel1876 Author Team

Hello

We’ll be happy to provide assistance. All Support is provided via the Help Center.

Please access our private and secure Help Center and our Support Team will be happy to help.

TrueThemes Help Center

Thank you :)

Pre Purchase Question:

Hi there!

Is it possible to see all your Vector Icons that you offer with the package at this would be the what I would use the most.

Thanks!

Sure thing my friend!

Thanks so much for your interest in Vision.

Here’s a full list of available icons: https://fortawesome.github.io/Font-Awesome/icons/

Cheers :)

Hi guys.

Before I request a refund from Envato I would like to give you the opportunity to support me.

I cannot contact you via your official support page because I was never sent a password during the support registration process, hence me contacting you through the comments section.

I suspect that your plugin is broken. When click the Vision button and I select the specific item that I want the window doesn’t reveal all the short code options. It is a bit of a mess to be honest. Your pricing box doesn’t even allow me to insert a short code, no matter how many times I click it.

Not sure why this is happening of why your windows wont load properly but I am disappointed.

Hi There,

We’ve not encountered this issue before but we’re very happy to investigate further and help you to resolve.

We’ll need you to please contact us via our secure Help Center Ticket Form.

Since account did not work please send us an email and we’ll send you support login credentials.

Email us at: info@truethemes.net

Thank you :)

Hi, I want to purchase the theme. But, I want to confirm if it is perfect with visual composer plugin. Thank you.

Hi There,

Vision is a shortcode plugin un-related to Visual Composer.

You might be interested in our Orbit Plugin which is a Visual Composer Extension:

http://codecanyon.net/item/orbit-visual-composer-addon-extension/8790010

Thank you :)

Just an FYI….this plugin breaks Testimonials in Visual Composer.

Hey jim__hubbard,

Thanks for the heads up! We’ll get into looking at the issue.

In the meantime please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

I’m trying to get support, purchased the Plugin for WP and WP when I upload just says it cant find a plugin?? What am I doing wrong? have installed numerous other, it hasn’t been a problem. Sorry.. contact for support is a joke on envato, it send me to you, you send me to them. endless loop…Dan

Hey Dan,

Sorry to hear about all the back and forth when looking for support. We’re very happy to log into your website and help to troubleshoot this issue.

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

Hi, I did not purchase the plugin but it came with the theme that I purchased (LETA Wordpress theme), support for the item is not replying so I’ll try asking you. The plugin is installed but not working. Can you please help me? Thanks,

Sure thing.

Please send us an email and we’ll gladly help to resolve this for you: info@truethemes.net

Thank you :)

joeydav

joeydav Purchased

Hey there – any chance you’ll be adding the types of image frames that come built in to your Sterling theme? Thanks.

Hi my friend,

No plans for this at this time however its a great idea and something we’ll definitely consider.

Thank you :)

Presale Question: Have you tested your plugin on PHP 7? I am having to give up visual composer due to compatibility issues with PHP 7 and looking for a replacement.

Yes.

We’ve just tested Vision Plugin, Twenty Sixteen Theme, Wordpress 4.5.2, on a PHP 7.0.0 environment and can confirm it is working error-free :)

Thank you

drbilal

drbilal Purchased

We are using the services shortcode to display the round interactive circles. We do not see any option for adding the TITLE or HEADING for each service. Here is our code – please tell us what we are missing. Thanks

[vision_service icon=”fa-cube” icon_color=”#d3565a” icon_color_hover=”#ffffff” bg_color_hover=”#a2dce2” border_color=”#a2dce2” border_width=”2px” animate=”animate_none” url=”” target=”_self” lightbox_content=”” lightbox_description=”“] ...h3 heading….content… [/vision_service]

Sure thing,

Looks like you’ve got everything there, just need to add your desired content in between the shortcode tags.

Here’s an example:
[vision_service icon=”fa-cube” icon_color=”#d3565a” icon_color_hover=”#ffffff” bg_color_hover=”#a2dce2” border_color=”#a2dce2” border_width=”2px” animate=”animate_none” url=”” target=”_self” lightbox_content=”” lightbox_description=”“]

....Type your Content here....

[/vision_service]

The content gets entered right there in the wordpress WYSIWYG editor…..we recommend an H3 for the bold heading and then just normal paragraph for the text.

hope this is helpful :)

Need further support? Please contact us via our secure Help Center and our dedicated support team will be delighted to assist you further.

https://help.truethemes.net

Thank you :)

drbilal

drbilal Purchased

Hello! When using the FEATURES LIST shortcode how can I get the icons/text to line up in 3 per row like you have set in the demo? When I use the shortcode they all just show up in a single list.

Thanks!

Hi There,

For this layout you will simply create 3 rows of 3 columns, and a feature_list shortcode will go inside each column.

here’s the sample code from demo site: http://pastie.org/private/jpftkpc5wjjfltjbcy9cw

Need further support? Please contact us via our secure Help Center and our support team will be delighted to help you.

https://help.truethemes.net

Thank you :)

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