An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by MNKY

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from MNKY:

We are always happy to help and we value our customers. All our files come with User Manual prepared specifically for each product – these help files are located inside your download packages.

Please make sure to select correct category when starting a forum discussion to ensure prompt answer.

Support for our items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

P.S. Support for our Codecanyon items is provided in item comments.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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