An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by dtbaker

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from dtbaker:

PLEASE NOTE I am about to have a baby any day now. There will be a delay in replying to any support questions. Thank you for your understanding.

Item support includes:
  • Responding to questions or problems regarding this item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Looking for the Ultimate Client Manager FAQ?

How to upgrade from UCM Lite to UCM Pro?

Do you already have UCM Lite and a few plugins installed? Do you want to upgrade to Pro and receive all plugins PLUS any of our new plugins for free? EASY!

  1. Purchase Pro and get the licence code from the downloads page
  2. Login to your existing UCM Lite installation
  3. Go to Settings > Upgrade
  4. Remove all existing licence codes (for Lite and Plugins)
  5. Enter your SINGLE Pro licence
  6. Click upgrade
  7. Done! You will now have ALL PLUGINS installed.

Can I get a discount?

No sorry, there is no discounts for upgrading from Lite to Pro. Pro includes all future plugins for free, we cannot discount this special feature.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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