I cannot login to my system, it just takes me to the home page
For the people with hosting session issues, you can try this:
Step 1: Create a folder called “tmp” in the same folder as index.php
Step 2: Give the folder “write” permissions through your FTP program or hosting control panel
Step 3: On line 3 of index.php, paste this PHP code:
ini_set("error_reporting",E_ALL);
ini_set("display_errors",true);
ini_set("session.save_handler", "files");
session_save_path (getcwd() . "/tmp/");
Why are passwords not encrypted?
Passwords and other current information are stored unencrypted because no point in encrypting them. For starters if someone can find our your login password (eg: by hacking your hosts mysql server) then they already have access to all the other information in the system, and they don’t really need a password. Second, this was designed as an information storage and retrieval system – so everything was in plain text for easy save/display/integration.
However! I do like encrypting things, and when the credit card storage area is complete I will be giving the option for people to encrypt ALL the data in the system. So that even if someone were to hack your mysql, they wouldn’t have any useful information at all. This will use public / private key cryptography – more details to come closer to the date.
What is the default username and password
Default username should be admin@example.com
Default password should be password
I am getting 404 errors or it is showing my website home page when trying to click menu links.
Please look in the folder “includes/”
includes/config.php on about line 19 you should see this:
define("_REWRITE_LINKS",true);
change it to this
define("_REWRITE_LINKS",false);My home page loads when I login, but when I click links I get a 500 internal server error.
Open the file ”.htaccess” and put a / right before index.php so it looks like this:
RewriteRule ^(.*)$ /index.php [L,QSA]
My dates do not work, or the date gets reset to something strange.
Please go to Settings > Advanced and look for “date_input”.
Change this from 1 to 2, or from 1 to 3, and test which works best for you.
I am getting \” in my emails or page content.
Open index.php and put this code on line 2:
if (get_magic_quotes_gpc()) {
$process = array(&$_GET, &$_POST, &$_COOKIE, &$_REQUEST);
while (list($key, $val) = each($process)) {
foreach ($val as $k => $v) {
unset($process[$key][$k]);
if (is_array($v)) {
$process[$key][stripslashes($k)] = $v;
$process[] = &$process[$key][stripslashes($k)];
} else {
$process[$key][stripslashes($k)] = stripslashes($v);
}
}
}
unset($process);
}How do I get users to appear in the “Staff Member” drop down lists
Please ensure a user has “VIEW” permissions on “Job Tasks”. Giving a user this permission will display her in the staff member drop down list.
UTF8 Characters are not working in ticket messages
Edit the file <cpde>includes/plugin_ticket/pages/ticket_admin_edit.php and change this:
$text = forum_text(utf8_encode(utf8_decode($ticket_message['content'])));
to this
$text = forum_text($ticket_message['content']);
How to translate the Ultimate Client Manager into my language.
Download the language file from this link: http://ultimateclientmanager.com/language.php
Save this file to your computer as COUNTRY_CODE.php. Example: en.php, fr.php, es.php or ae.php.
Place your language translations into the empty ' ' areas.
Once you are done, upload this file via FTP to this special folder: includes/plugin_language/custom/.
Then login to your UCM and go to your user settings page, there will be a drop down where you can select the language to user. Different users can have different languages.
Please send a support ticket if you have troubles.
Are you available for custom adjustments
No, the package is provided as-is. However the PHP code is available so you are more than welcome to make the adjustments yourself.
Page width
Change in the settings > theme area. Hint: set with to 95% or 100%
Date formats are not working all the time
The default date format is “d/m/Y”. If you change this format and notice some date issues when you save certain page (eg: the system swaps day and month around) you may need to follow the below instructions.
Please create a demo job or invoice for date testing, and then go to Settings > Advanced and look for “date_input” – this should be “1”. Please change the “1” in date_input to 2, and then test saving the invoice/job to see if the dates work. If that doesn’t work, try changing date_input to 3, and then test saving the invoice/job to see if the dates work.
Is the “Ultimate Client Manager” Open Source?
Yes, there is no encryption or anything like that. You are free to modify the code. However we do provide regular updates, so if you would like to receive the updates then it’s best not to modify the code yourself. Otherwise the updates may overwrite your changes.


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