1073 comments found

  • Australia
  • Community Moderator
  • Elite Author
  • Author had a Free File of the Month
  • Most Wanted Bounty Winner
  • Author had a File in an Envato Bundle
  • Has been a member for 5-6 years
  • Contributed a Blog Post
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+10 more

Thanks for all the great feedback everyone!

Be sure to check out UCM Pro Edition as it includes MANY more features.

If you have a question or problem you can search the Support Forum, Documentation and FAQ here: http://ultimateclientmanager.com/support/

Feel free to ask a question on the Support Forum or by Sending us an Direct Email.

New: Keep an eye on our latest updates.

Thanks,
dtbaker

  • Bought between 100 and 499 items
  • Exclusive Author
  • Has been a member for 5-6 years
  • Referred between 1 and 9 users
  • Sold between 1 and 100 dollars
  • United States

Does the ticket system per change associate incoming email replys to the original ticket created by the incoming email?

dtbaker

Yep if a customer replies to a support email response, it will be imported into the system and come up as a reply to the original ticket. This is how I handle my own support for this product ( http://ultimateclientmanager.com/support/support-ticket/ )

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Support for recurring payments through Stripe?

dtbaker

We are working on recurring payments as an additional feature over the holiday break. It should be completed shortly (paypal first, then we’ll do stripe). Signup to the newsletter to receive a notification when it’s ready: http://ultimateclientmanager.com/newsletters/ Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I’m looking for a solution where I can input a customer’s credit card info for a customer’s account, and have it rebill every month. I’d like to then send out an email receipt to the customer, and maybe have some account management options (cancel, update card, etc). Is that possible with your product? Or is it simply an invoice that gets generated to the client?

Default-user

I should also mention that I’m looking to integrate it with Stripe. Ideally I’d like to have a recurring charge, with a one-time setup fee.

dtbaker

Hey there, PayPal automatic billing is almost complete. Once that new feature is completed we’ll be working on stripe and the others. Sign up for the newsletter to get notified when it’s ready. Cheers, dtbaker

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 4-5 years

Hi dtbaker, great work on this! I have one issue… After installing UCM – Lite Edition I tried the “Forgot password” link on the log-in page and it did not send me an email?

Anyone else find this problem?

It cannot be mu install.

Thanks

dtbaker

Hello,

Try the default login details: admin@example.com / password

If that doesn’t work please send in an email support ticket and we can assist with resetting the password for you:
http://ultimateclientmanager.com/support/support-ticket/

Thanks,
dtbaker

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I’d like to point out that, while the UCM Lite page states the only difference between the Lite and the Professional versions are that the Professional version includes all the plugins, however, as far as I can tell this is not correct. After purchasing the Lite version I spent 30 minutes going through every setting 1 by 1 trying to figure out why my install didn’t look like the install that I live-previewed. Turned out, I live-previewed the Professional, and not the lite. But the Professional has the Metis theme. Lite does not, as far as I can tell. Please correct me if I’m wrong.

Other then that small annoyance, the program is amazing by what I can tell, I haven’t had enough time to really dig into it though.

dtbaker

Hello,

I’m glad you like the program. Please send me a message if you get stuck with anything and I can fix it up.

Yes the Metis theme (and the other themes) are not included in the Lite edition. I’ll add this to the item description to make it a bit more clear. Send me an email and we might be able to do something from here for you.

Thanks, dtbaker

Default-user

It also appears that Custom Data Forms isn’t available in Lite version either. :( Starting to wish I just got the Ultimate in the first place. The only reason I didn’t, was because I didn’t want a million plugins that I DIDN’T need, and DON’T want to be filling up the program, interface, database, and filesystem. Can the plugins be individually switched off?

dtbaker

Yes plugins in Pro can be disabled if you do not need them. In the advanced settings are each plugin has a flag to disable.

  • Bought between 100 and 499 items
  • Exclusive Author
  • Greece
  • Has been a member for 4-5 years
tsiou Purchased

Hi , what is the best way to upgrade from 1.2 and without losing my data?

dtbaker

There is no upgrade option sorry. The old 1.2 system is very different. You could try installing a fresh copy and then manually copy some of the data through phpmyadmin, that may work.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Turkey

Hi, I want to buy the script but I’ve a question about it.

If I bought script, will I be able to translate it easily?

Thanks.

dtbaker

Yes translation details are located in the FAQ

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
  • Turkey

Hi,

I cannot install the script. I wrote the code and clicked install button. But, script gives an error like ; Warning: ZipArchive::extractTo() [ziparchive.extractto]: Unable to access .//css/ui-lightness in /home/sanal/public_html/install.php on line 111

Why?

dtbaker

I have not seen that error before sorry. Send through an email support ticket and we can sort it out for you. Thanks, dtbaker

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
rm125t Purchased

I have the Lite version and have purchased most of the available add-ons for it. I have it working great and setup to how I want it. My only problem at this point is that I need a signup form like you’ve included in the Pro version – http://ultimateclientmanager.com/demo/config.config_admin/customer.customer_signup/

How can I create a signup form like that, that will work with my Lite version of UCM? Is there a plugin available or can I create a form manually? This is my last hurdle! Once I solve this problem I will have the perfect system in place.

Thanks so much for your hard work on this product. It really is amazing.

dtbaker

Please send in a support ticket and I’ll see what we can do.

Default-user
rm125t Purchased

Actually I just went ahead and bought the Pro version, even though I had just bought most of the Lite plugins over the last few days. Cost myself a lot of money, but oh well. You state in multiple locations (in the comments here on Code Canyon and on your own support forum) that the only difference between the Lite and Pro version is that the Pro version has more themes. This is not true at all and it gives people the impression that they can start with the Lite version and add the plugins as they need them, and will eventually have the same functionality as the Pro version (minus the extra themes). That’s what I thought when I started buying the extra plugins for my previously purchased Lite version. I wish you would change your tactic/policy regarding Lite to Pro upgrade options. That being said, I love this script! You have done a fantastic job on this and I look forward to any new plugins/upgrades you have planned.

dtbaker

Thanks for bringing this to our attention. Yes I the “signup” and “quote” feature is not currently possible with UCM Lite. We’ll try to make a plugin for these shortly.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 4-5 years

Hello i have lite version currently i want to upgrade to pro version. Will i have to pay difference amount only i mean instead of 60$ do i have to pay 30$ if yes how can i do that :) I will happy to upgrade in less price.

dtbaker

Details about upgrading are on the FAQ here: http://codecanyon.net/item/ultimate-client-manager-pro-edition/2621629/support – yes the full $60

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I can see the backed from demo for admin How does the front end looks for customers to for instance request a service or etc?

dtbaker

Hello,

You may login to the demo ( http://ultimateclientmanager.com/demo/ ) with user@example.com / password to see an example backend customer view.

The customer permissions can be tweaked all the way up to full admin, so you can choose exactly what you want your customers to be able to see in the system.

There is a basic front end “signup” template available under Settings > Signup. This can be copied to your website and used for people to request a service.

Thanks,
dtbaker

  • Bought between 50 and 99 items
  • United States
  • Has been a member for 5-6 years
Mrbyrd Purchased

Hello DTBaker, I use a LOT of your products so thanks for the great work. I installed this onto a demo site just to check things out. I was not quite ready to use it on a live site. When I was ready to use it on a actual working site it said “I have already installed it” and wouldn’t allow me to go any further. My demo install was months ago and I don’t even own the domain i was testing this on.. what is the answer here? I have yet to even use this product.

Thanks M.Byrd

dtbaker

Hey @Mrbyrd, no problems at all. The quickest fix is to send through an email with your purchase code. I can click a button to reset that code and you’ll be right to go: http://ultimateclientmanager.com/support/support-ticket/

Cheers, dtbaker

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