818 comments found

Welcome to the discussion area for Ultimate Client Manager Pro Edition.

Please direct all support questions or feature requests to the dedicated support website located here: http://ultimateclientmanager.com/support/

You can post on the dedicated support forum or send us an email or view the FAQ or check out the documentation.

We do not check this item discussion area very often, so if you ask your questions here they can go unanswered.

Please Search The Support Site first to see if your question has been answered.

Thanks,
dtbaker

Hi everyone, we’re pleased to announce the new AdminLTE CRM theme for UCM.

A lot of backend changes and improvements went behind this latest release. We hope you enjoy it.

Thanks everyone for supporting this great product!

Hello, good morning. I saw in the admin page of my UCM Lite this message: new! Upgrade to UCM Pro Edition!

Now you can upgrade UCM Lite to UCM Pro for only $33. Simply purchase a second copy of UCM Lite and we’ll upgrade you to Pro edition.

Is this promotion still available? Does that means that if I buy another copy of UCM Lite I get the UCM Pro Upgrade? And UCM Pro is a different script? I mean, it would be needed to install it from scratch or it’s possible to upgrade it from the UCM Lite without losing data?

Kind regards.

dtbaker

Yes it will just upgrade without losing data. Please do a full backup first (the hosting provider can help). If you enter two lite purchase codes on the upgrade page then you will receive pro version. Send me an email and I can help. Thanks, dtbaker

Hi….i need a crm system to control multiple delivery routes….can this be adjusted for that? 2-Can my clients have access just for a specific page/area ?

dtbaker

Sorry I don’t think this is suitable. Best of luck with the project.

Tried upload a file with Chinese name on demo site, the filename got trimmed out, only .docx is left..

dtbaker

Thanks for letting me know about this. If you would like to send through that same file in a support ticket we can test/fix the issue. Thanks, dtbaker

mkdir4403 Purchased

When I click upgrade, I get upgrade javascript failed to load. I did the manual upgrade, and it didn’t resolve the issue. Any ideas?

Default-user
mkdir4403 Purchased

Nevermind, I seen the FAQ on the fix.

Can I set up a product like “logo design” and then put the product adress in a link inside my website and than when some1 click on it, he can just register and make the payment insite de ucm pro?

dtbaker

This is not possible right now, please sign up to the newsletter and we can let you know in the next few months when it is ready.

Default-user

Hum, can I buy it right now so and wait for this update?

dtbaker

Yes you can do that if you like.

I am trying to view this on a dell tablet with win8 but it will not let me login…is this a known problem not being able to login with mobile version of windows 8?

Thanks.

dtbaker

Thanks for letting me know. I’ll find a win tablet and test today.

Hi dtbaker.

Great job with all of the wonderful enhancements and features.

I am wondering, as I am sure you are aware already, of the SAVE NOTE bug which is persistent.

You know the one where you click to add a new note, enter the info and save—nothing happens. Cancel or X the note window, save the screen file and the saved the note reappears.

I now you are working on it and am wondering about a time line to smooth out this user abrasion.

Great work and a super program. :)

Regards,

Doc

Default-user

Hi dtbaker.

Opppsss, works fine on the demo. Hmmmmm, obviously unique to this set up and possibly something I have inadvertently created.

Will create a ticket and as always, thanks for your excellent help and support. :)

Have a great weekend.

Regards,

Doc

dtbaker

Hey try the latest update for the “add note” fix. Send me an email if it’s still causing problems.

Default-user

Hi dtbaker

Perfect! You are the man! That did it! :)

Great work as always.

Thanks ever so much.

Regards,

Doc

Hi,

Great piece of software – just one question: is it possible to setup multiple instances of this on one domain without having to repurchase every time?

So for example I have 40 customers and I tailor each instance for their specific needs.

I have a single domain I.e your domain.com

And then for each user

Yourdomain.com/companyname1

Yourdomain.com/companyname2 Yourdomain.com/companyname3

Each running an individual instance of this script.

I would like to offer this service for multiple customers so that they can use individual calendars and add their own customers etc without them seeing other instances or another companies data.

Many thanks,

dtbaker

There is no multi use license on CodeCanyon unfortunately. Send me through an email and we can assist further. Thanks, dtbaker

hi I just purchase the script and following the instruction but

www.webalekh.com/smart

this page is just keep loading. please guide me what to do next.

thank you

dtbaker

Thank you for sending through the email support ticket. We will reply there.

Default-user

Hello Sir, I tried lot many ways but still failed to install. please help me.

I saw several mentions of WHMCS on here, and thought that it may have been possible already, but I guess not. but are there any plans for added features, to allow for new customers, to purchase hosting packages online, as well as domain names, from our registrars, like Namecheap, enom, bulk register, and opensrs? With possibly some provisioning automation.

Thank you.

Default-user

Not WITH, whmcs, instead of. :)

dtbaker

Haha no sorry, no plans to build this towards a hosting control panel style system.

Default-user

OK, thanks for your candor.

LOOOOOVVVVVEEEE the new theme. Thankyou!

dtbaker

Thanks for the feedback :) be sure to leave a rating! :)

Is there easy way to connect this with joomla. I see that you can wrap ticket in article, but is there way to :

- manage tickets - customer see what amount he need to pay - add job

Basically customer admin panel in Joomla frontend.

Default-user

Hmmm Now I was thinking maybe the best way is to wrap all UCM and edit theme bu removing ucm header . But what about login to joomla frontend and ucm at once. Did you think about that, to emblem USM in some WordPress or Joomla cms ?

dtbaker

Sorry there is no way to integrate login/logout for frame embedding without your own custom coding.

Supragal Purchased

URGENT! This thing stopped working all of a sudden.

This is the msg that I am getting: Not Acceptable!

An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.

Cannot get passed the error page now. Thanks

dtbaker

Mod_security is a hosting account issue, please contact the hosting provider for the quickest fix.

Wow. Lots of happy customers. That’s a good thing. I’ve looked over the features, and it’s very impressive. Way to keep improving and adding value.

This may be a simple thing, but I just want to make sure this would work before taking the next step:

We want to be able to use UCM Pro to allow people to visit our public website and: (a) fill out a profile questionnaire, (b) pay us, (c) hand off the answers to our document creator.

...and B can happen anytime in the process as long as it happens.

It seems like a basic ‘Sign-up’ form to put data into the CRM with an ‘automatic subscription invoice’ to that new signup would do the trick.

Is that something UCM can do?

...basically the goal is something like a buy button using ‘stripe checkout’, but with the CRM getting the right customer information too instead of just running a credit card.

Thank you for clarifying. It’s plain for customers WE enter data for, this is very full featured. I just can’t tell if site visitors will be able to add THEMSELVES to the system and be billed correctly.

I appreciate your time, and would like to know if you’re available for custom work.

Default-user

Perfect. That’s just what we needed. I love that I can paste that into our own pages (so it keeps the right look/responsive nature).

All our signups are subscriptions of preset terms/prices, the auto-subscribe will work great. This will save us a chunk of time and effort then.

Anyway for UCM to go straight to a billing / invoice / enter your credit-card-here bit right after signup?

We want people to pay right then, not to have to check their email, find an invoice, and then come back to the site to pay it.

dtbaker

That’s one of the improvements we’re planning, but we have no eta right now as there are lots of other features in progress. A newsletter will be sent out when it has been added.

Default-user

No worries. ...Here’s an alternative that might really help a lot of people and be ready to go right now:

Can the tokens Stripe’s ‘checkout’ generates be setup, or UCM slightly tweaked to, be run by UCM? Stripe’s checkout is simple, robust, and gorgeous. But it makes tokens that just sit there on my server. But UCM already handles tokens and makes charges with its invoice functions. ...so… shouldn’t it be easy to have UCM run the charges for the tokens Stripe’s checkout generates?

IF SO: You have solved a problem a lot of folks have: They like Stripe’s checkout interface better than the options on codecanyon, but need something to handle changing the tokens into real charges (and if it could then show up in the UCM record of that person/email address all the better. ; )

Thanks for being so prompt. I’ve already told my partner we’re using this and will buy it in the AM. It’s just a bonus if you can solve the one remaining piece of our ‘easily use Stripe’ puzzle.

I had send some question to http://ultimateclientmanager.com/support/support-ticket/ and it mentioned will get back to me within 8 days but i had wait more then 8 days and it do not get back to me at all!!

dtbaker

Hello,

That is unusual, what is the support ticket ID number? We will check.

Thanks,
dtbaker

Default-user

Ticket Number: 006676 Ticket Status: New Your position in the support queue: 41 out of 41. Estimated time for a reply: within 2 to 7 days

dtbaker

Thank you for letting us know, the ticket has been replied to.

I moved the application to a new server. I see the login page, but when I login I get a blank white screen. I changed the includes/config.php file to point to my new DB. Is there any other place I am missing?

dtbaker

Yes a few things could go wrong with moving servers. Best to send through a support ticket so we can look at the errors more closely.

You could also try this FAQ item to see if any more errors come up:

http://ultimateclientmanager.com/support/faq-knowledge-base/faq-item/110/how-to-enable-error-logging-debug-white-blank-screens/
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