1129 comments found

Hello Everyone!

Support & Feature Requests

Please direct all support questions or feature requests to the dedicated support website located here: http://ultimateclientmanager.com/support/

You can post on the dedicated support forum or send us an email or view the FAQ or check out the documentation.

Note: We do not check this item discussion area very often, so if you ask your questions here they can go unanswered.

Please Search The Support Site first to see if your question has been answered.

Thanks,
dtbaker

I can’t delete an invoice!! Its driving me mad! When I click confirm delete it goes to about blank and on my iphone it goes to localhost..

dtbaker

Best to send through a support ticket with login details so we can debug the issue. Thanks

WeedMachine

Sent ticket :D is this a bug only for me?

dtbaker

Hey I think this was replied to, an extra / in the settings area? Hope it’s all fixed now.

Hello! Could you please tell me if it’s possible to make some additional pages for my customers with some private data I want to provide them within their membership plans so these pages could be accessible only after they successfully login? I want to provide them some data about their projects with some graphics texts numbers and etc? Just a custom page in their user interface. Is it possible to integrate? Thanks in advance!

dtbaker

Yes with “Settings – custom data” you can design basic pages with lists of information that will be visible under the customer profile, without any programming. To control access you can manually change their user role so they either cannot login or view this information.

Check the custom dev section on the ucm website for some more advanced ways to create your own pages/plugins if you are experience in php. Thanks, Dtbaker

Hello, I am interested to purchasing your template but I have some questions: 1) Can I change the invoice template as I wish and add my logo and information I needed to be presented? Or add my own invoice and receipted HTML template? 2) For permission, do I have the control that my employees will not see any invoices between client and Admin? And Client can see their invoices? 3) Also Can I create payments for my employees? {income for my employees} 4) For currency can I add Canadian dollar? 5) For mobile friendly version, were do I need to purchase it?

Please let me know

dtbaker

1) yes settings, templates. 2) yes in user roles, don’t give them access to invoicing. 3) not really, we’re working on it. Try set staff up as a vendor contact, choose the split hourly rate option. It’s not finished yet, a long way off. 4) yes 5) ucm pro has a basic mobile responsive view, give it a go

Hi,

on the quick search what are the limitations? meaning if i add a custom data so i can add products etc. Will the Search Feature work for this 2 or not? as this would be so good if it can.

dtbaker

Quick search on custom data is not yet enabled as it will slow things down a little. Feel free to submit a new feature request and we can update you on the progress from there. http://ultimateclientmanager.com/support/ucm-feature-requests/

Media_Ex Purchased

Hello,

How to change a location from domain-name.com/ucm to ucm.domain-name.com

???

Thank You in advance! ;-)

dtbaker

Yes please contact hosting provider for assistance with subdomain creation and moving files. If further assistance is required please submit a support ticket. Thanks, dtbaker

PRESALES QUESTIONS:

-Can you help us to add Paymentwall.com payment plugin? - Can we add Western Union payment plugin (should has a instruction page)? - Can we add Wire Bank Transfer payment plugin?

dtbaker

Sorry we are unavailable for custom development work implementing new payment gateways. However you are welcome to hire another developer (someone who has created a western union plugin before) and see if they are able to create one for UCM for you. Thanks, dtbaker

Media_Ex Purchased

Hello, How and where I can change a name from: Authorize to Credit Card Can You provide all locations

Media_Ex Purchased

On Authorize payments: I have “cannot connect” errors when making a payment I change Settings > Advanced and changing ‘payment_method_authorize_ssl_verify’ from 1 to 0 and now its working fine

Can somebody explain what this setting mean…? And is safe to make transaction if this setting is 0 …???

FYI our site have SSL certificate.

Please advice

dtbaker

Yes it’ll be fine, you can send through a support ticket if you would like us to investigate why this setting is needed on your hosting account. It could be a setting on the hosting account

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