An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, alcalbg, will respond to buyers’ questions and provide limited support through this item’s comments.

Additional information from alcalbg:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
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Frequently Asked Questions

Request for support


Before you send a request for support please read the entries below:

  • Support from Envato authors is optional but I’ll do my best to help.
  • Support doesn’t mean customization.
  • I am not available for customization. If you need a custom feature please hire a freelancer.
  • Read the full documentation file.
  • Check if your question is not already in the Item Discussion section.
  • I do not support errors caused by strong modification to the original files.
  • I can’t teach how to code in HTML, CSS, PHP or any other language.
  • I can’t give refunds, if you want a refund please contact Envato directly.
  • My time zone is GMT+1, so please keep in mind that my timezone might be different from yours.


I want to avoid the “Welcome” page and send users directly to the login page.

set default route to be the login page, search _app_config.php and replace this:
'GET:' => array('route' => 'Default.Home'),
with this:
'GET:' => array('route' => 'User.LoginForm'),

Is it possible to display the report for entire month instead of one day?

yes, change inside templates/ReportsListView.tpl.php this line:

<input type="text" value="<?php echo date('Y-m-d')?>" id="start" class="date-picker input-large">
with this line:
<input type="text" value="<?php echo date('Y-m-d', mktime(0, 0, 0, date("n"), 1))?>" id="start" class="date-picker input-large">
you can also use first day of current week with this code:
<input type="text" value="<?php echo date('Y-m-d', strtotime('monday this week'))?>" id="start" class="date-picker input-large">

Can I add or remove certain columns from tables layout?

Yes, you can tweak template *.tpl.php files inside templates folder. For most table layouts there will be some hidden columns under comments. You can uncomment additional columns, hide existing columns by putting them inside comment block or rearrange them to fit your specific needs. Be sure to adjust table cell (td) as well as table header (th) elements.

You can identify adjustable layout elements by searching for this string “UNCOMMENT TO SHOW ADDITIONAL COLUMNS”.

I cannot Login / I am getting 500 Internal Server Error. How can I fix this?

Note: this applies to Apache web servers only, other servers like Microsoft IIS are not supported.

This error usually means that your server cannot process or cannot find .htaccess file where important rewrite rules are applied. This file must exists in base timecase folder where index.php is located. Note that each web server has a different method of doing HTTP rewrites, and may require a slightly different .htaccess file.

Example URL that throws an error:
http://www.example.com/timecase/loginform 
But if you try with this one, Login page is displayed.
http://www.example.com/timecase/index.php?_REWRITE_COMMAND=loginform

If .htaccess is there and you are still getting an error try replacing content of .htaccess file with one of the following:

1. simplified with RewriteEngine set to “On”
RewriteEngine On
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule (.*) index.php?_REWRITE_COMMAND=$1 [QSA,L]
2. same as above but with slash before index.php
RewriteEngine On 
RewriteCond %{REQUEST_FILENAME} !-d 
RewriteCond %{REQUEST_FILENAME} !-f 
RewriteRule (.*)  /index.php?_REWRITE_COMMAND=$1 [QSA,L] 
3. very simplified setup, for CGI/FastCGI PHP installations
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule (.*) index.php?_REWRITE_COMMAND=$1 [QSA,L]
4. with absolute url (final hack)
RewriteEngine On 
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule (.*) http://yourserver.com/somedir/index.php?_REWRITE_COMMAND=$1 [QSA,L]
Some servers require RewriteBase parameter so try adding this (on the first line) with previous combinations:
RewriteBase /
or with subfolder
RewriteBase /somewhere/
http://interactive32.com/tcd/htaccess_variants.zip

How can I translate TimeCase?

Currently there is no single language file so in order to translate the app to your language you must change all strings inside several files mainly inside templates/ folder.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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