An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
How can I log in to the admin area?
You need to configure a username and password in thumbsup/config.php.
It keeps on spinning when I vote. Or why is the ajax request not working?
Make sure your “url” setting in thumbsup/config.php ends with a forward slash. Also, only use a single (sub)domain, either with or without “www”. This will prevent problems caused by cross-domain ajax requests.
Does ThumbsUp work on PHP 4?
No. PHP 5 is required, with the PDO extension enabled. ThumbsUp will not work on PHP 4.
Can I upgrade ThumbsUp v1 to v2?
No. Well, you can, but you have to uninstall v1 completely and then install v2. ThumbsUp 2.x is not backwards-compatible with version 1.x.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.