94 comments found

Support Requests

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Comments or Presale Questions

Please feel free to leave your comments or presale questions here and we will do our best to answer.

Thanks! Dot on Paper

ray-zin Purchased

Hi, I’m posting here because I’ve had an unanswered support post on your support forums for a week now.

Please can you explain why I’m having a problem with the gallery not displaying on a translated page?

It will display fine on the main page but not on the …/DE/... translated page.

Please see the question and links here: http://envato-support.dotonpaper.net/forums/topic/thumbnail-gallery-not-appearing-on-translated-page/

thanks. R.

DOTonPAPER

I mean all commented text. on the translated page all the code is on one line (I don’t know why) and it gets commented.

Remove:
<!--
// Some info text
-->

Thank you

Default-user
ray-zin Purchased

Awesome thanks. its working as expected now.

DOTonPAPER

Glad I could help. Please don’t forget to rate the item.

Thank you

one of my client have purchased your plugin and its working fine but hosting company has sent me an email stating that the plugin have a code which is trying to open a page which is giving 404 error, I tried to locate the code and found an line where the plugin is trying to open this link http://www.jquerye.com/jquery-1.6.3.min.js and it is giving a 404 error due to which the hosting company suspect it as a attempt to download virus. can you let me know what is this link is all about
DOTonPAPER

Hello,

I’m sorry but I don’t think my template is causing this. It is using jQuery that comes with WordPress. Have you tried to deactivate the template to see if it still appears.

A link will be helpful.

Thank you

Default-user

as my hosting does not allow the file so i have to remove it, the file which is causing the issue is dopts\libraries\php\uploadify-post I have already provided you the link which is in the file and is giving 404 error.

DOTonPAPER

Hello,

First of all this is not the item you have. You have the Thumbnail Scroller (WordPress Plugin).

dopts/libraries/php/uploadify-post.php is a simple upload script that doesn’t load any external files, unless it has been modified.

A message from the buyer will be helpful to confirm the purchase.

Thank you

I am looking to make a gallery similar to this: http://bit.ly/1fPoUu8

Is it possible with your plugin? Or do you know any other plugin or theme through which this is possible?

Regards!

DOTonPAPER

Hello,

Something similar we have is a Thumbnail Gallery.

Thank you

Hello,

I write to you because I am very content with your products and it is certain which I will take again a version of thumbnail Scroller with nextgen. At least 6 versions.

I would like to know why the slideshow does not function.

You will find the link of the page in lower part.

http://vps31405.ovh.net/humeurs/test/

Thank you for your answer, I use the version pro of nextgen gallery excuse me for my english but i am a french men

Did you think has to develop a slider?

Dominique Leroy

DOTonPAPER

Hi Leroy,

Please contact the support team on the support forum.

Hi, I tried using your support website , but everytime I click on a topic or try to do a search, I get this error:

Fatal error: Call to undefined function bbp_get_reply_last_active_time() in /home/dopnet/public_html/subdomains/envato-support/wp-content/themes/dop-envato-support/bbpress/loop-single-reply.php on line 33

I have 2 issues: 1. The images take a really long time to load, and my client gets impatient. In each gallery there are about 20-30 images, at roughly 250kb each. Is there a way to speed this up.

2. I’m not sure how to get a text description or label to show up under each photo. The php file is set to “label” under “thumbnails info”

The site I’m using this on is http://marekberry.com

Thank you

DOTonPAPER

Hi,

1. The issue with the loading time there is nothing we can do to speed it up. 2. Yes, but make sure that each image has a title and description.

sparkuparts

Thanks. For #2, all the images have both text & description in the NextGen Galleries. It seems like the label div is being inserted, but not pulling in any text.

DOTonPAPER

Hello,

I can’t see in the code that label is added in Scroller. Now the Support Forum works. Please create a topic and add admin login info & FTP in a private reply. Could be a bug … and we need to debug it :)

Thank you

Hi, I can’t make it work on with Artisteer 4.2 and Templateer…

DOTonPAPER

Hi,

Please contact the support team of the support forum.

digitalbla

I was using an old gallery-dop-thumbnail-scroller.php (1.0) file with a newer version (1.3) Everything back to normal now.

DOTonPAPER

Hello,

I’m glad the the latest version of the Thumbnail Scroller fixed your problem.

Thank you

Hello, So I created a account on the support Form on Dec 24th and got a email with the temp password, username: chanman28. When I put in my purchase code it says it has already been taken.

DOTonPAPER

Hello,

If you login you should be able to access the forum here.

Thank you

Default-user

I tried that, and the first time I could login but the second time it will not let me login.

DOTonPAPER

Hello,

Try to reset your password. After login you will be allowed to access the forums for which you entered the Purchase Codes.

Thank you

This template does not work. I read the documentation, watched the video, installed the template the same way as the video. Used the shortcode from the documentation and I still have the nextgen standard gallery not the scoller. I have asked for help on the forum and I have gotten no response. Can someone please help me. I’m using NextGen 1.9.13.

DOTonPAPER

Hello,

We just replied to you on the Forum. The login you provided doesn’t work.

Thank you

I’m trying to get support on your forum. You sent me an email asking me to provide FTP login, but when I try to respond on the board it asks me to verify my license and tells me that license is already registered. Please help!! After upgrading the scroller disappeared from our WordPress site. Thanks.

DOTonPAPER

Hello,

I tried with your user to login and it worked. Please reset your password and try again.

Thank you

Default-user

Oana, I was finally able to get into the forum. I’ve left you a message there, thank you for looking into my issue.

DOTonPAPER

Thank you. Somebody for the support team will answer you.

Does new images added to the gallery automatically load without having to refresh the whole page?

DOTonPAPER

Hello,

New images will appear only after you refresh the page that contain the galleries.

Thank you

esi Purchased

Hi, I just sent an email thought this platform as your support platform does not accept my item purchase code when I try to register.

DOTonPAPER

Hello,

Please send us the purchase code on our website http://dotonpaper.net

Thank you

Hello, one short question before I buy: Is it possible to insert a scroller via custom fields?

Thanks for an answer!

DOTonPAPERSupport

Hello,

Please detail your request.

Thank you.

I’m sadly unable to register at your forums as it seems but urgently need support. I have the current Nextgen Plus Version installed, followed all your instructions (been working with wordpress for over 4 years now so not a newbie) but getting the error “not a valid template” when trying to add the shortcode to a page. Apart from the shortcode the page is empty, no other styles or divs thanks in advance.

Default-user

Never mind, fixed it. Plugin was not happy with the shortcode as [ nggallery id=1 template=template] as mentioned in your documentation but wanted [ nggallery id=”1” template=”template”] instead

DOTonPAPER

Hello,

May I ask what template name have you used?

Thank you

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