An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, DOTonPAPER, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from DOTonPAPER:

Please read our support forum rules here.

Thank you, DOP Support Team

Go to item support

Frequently Asked Questions

How do I install the scroller?

Please view this video.

How do I create a scroller and add images to it?

Please view this video.

How do I create a new thumbnail?

Please view this video.

How do I add media to a scroller item? Embed videos (YouTube, Vimeo, ...), add HTML code, ...

Please view this video.

How do I change scroller settings? (Some examples)

Please view this video.

How can I integrate this admin into my own CMS?

You change the session condition in dopts/admin/index.php.

Why can’t I upload images to my scroller?

Make sure that folders dopts/uploads/ with all subfolders inside it & dopts/data/ have the permissions set to 777. If the folder has the right permissions try another upload method from the ones provided (AJAX, Uploadify, FTP).

Why don’t the images appear after upload is complete?

Make sure that you have the GD Library enabled in PHP.

Why I receive an IO Error when I upload images using Uploadify?

The IO Error is a Flash error caused when the upload connection gets cut short. Usually happens with slow internet connections.

Why doesn’t the scroller show in my website?

1. If the gallery does not appear, it might be because there is a problem with the JavaScript in your website. If you cannot identify the problem, contact us, including in the message a link to the page where the problem appears. We will identify and fix the issue for you. However, we will not fix the problems that are not caused by this plugin.

2. Another reason might be that you load more than one jQuery file into your theme. The proper way to load jQuery into your theme or plugin is the following:
if (!wp_script_is('jquery', 'queue')){
     wp_enqueue_script('jquery');
}

How do I change the language?

You can change the translation in the file dopts/admin/assets/php/translation.php.

Known issues:

1. On localhost servers, depending on the configuration admin might be slow, you will not be able to upload pictures.

2. Uploadify will not display the progress bar and image processing will go slower if you have a firewall enabled.

3. On some servers the images names that contain other characters different from alphanumeric ones will not be uploaded. Change the names for them to work.

4. The Back End section has some display issues in IE 7 (please update to a new version)

What can I do when nothing works?

If you did not find the answer you were looking for in the given documentation or in the previous questions, please access our Support Forums. If you cannot find the answer to your issue, post a new topic, describing the problem you are having. Please add in your message a link to where you use the item or any other stuff that might be relevant (don’t add any passwords or any confidential information).

Note: On our Support Forums you need to login and confirm the Item Purchase Code for the item you need help with, which you can get it from Envato Marketplace -> Sign In into your Account -> Downloads -> Licence Certificate on the purchased item.

Please use the comments areas, from the items pages, for presale questions only.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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