699 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, not run not be open why?

DOTonPAPER

Hello,

Please send us a link on our Support Forums so we can debug the problem.

Thank you

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I lowered my hand says it’s not available on my blog. what do I do?

My blog is wordpress

DOTonPAPER

Hello,

Please contact us on our Support Forums so we can debug the problem you are having with the gallery.

Thank you

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Are the image titles supposed to automatically display with the images as the caption titles? Neither the titles nor captions are displaying with my images.

  • Mexico
  • Has been a member for 0-1 years
  • Bought between 1 and 9 items

Hi @DOTonPAPER

Thank you for your elegant plugin how can I change to Background Color Background image thank you for helping me I tried everything but without solution .

Greeting

DOTonPAPER

Hello,

Please contact us on our Support Forum and the support team can help you with this small gallery modification.

Thank you

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

I am trying to get help on the forum, but your system isn’t recognizing my purchase code, so I cannot access the support page. I copied right from my license certificate. I am having trouble with the jQuery multiple image loader. I am getting a HTTP error 302 message.

DOTonPAPER

Hello,

What user are you using on the support forum?

Thank you

Default-user

zinger

DOTonPAPER

Are you entering the code in the correct forum. What is the exact error message you are receiving?

Default-user

Thank you. I figured it out. I am posting a question now about an HTTP error 302 when trying a multiple image upload.

DOTonPAPER

Thank you. The support team will answer you shortly.

  • Mexico
  • Has been a member for 0-1 years
  • Bought between 1 and 9 items

Hello how to change the Background color to image ?

DOTonPAPER

Hello,

The option in gallery settings is Image Background Color.

Thank you

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello there, does it work with WooCommerce? Can the thumbnails of the product be displayed this way?

DOTonPAPER

Hello,

I’m sorry but the thumbnail gallery is not compatible with WooCommerce.

Thank you

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I bought this product a few days ago. May I first say that it has solved many of my problems I was having with galleries! Thanks so much for this product! I do have one question though. My galleries are really small. I have played around with it and tried: -making sure that I inserted the images at FULL (not thumbnail or a smaller option) -I took off the responsive tab and made my gallery 800×550 which made it much bigger on my screen, but than didn’t work on my tablet so I had to put responsive back on -and finally I set everything back to default (900×600 responsive) and now my galleries on my PC screen are quite small again (smaller than the 800×550).

How can I get the gallery box bigger? I have searched the comments here and that is how I have learned so much but it is not helping make the “box” for the gallery any bigger, or even have the gallery take up the whole theme page box. Thanks

DOTonPAPER

Hello,

It seems that the container in your theme that contains the gallery is small. Please contact us on our Support Forums with a link so we can debug the problem.

Thank you

Default-user

Ok, I don’t see where to add a new query on that link. Where do I put in my question there?

DOTonPAPER

Hello,

I’m sorry for the late response. You need to login and enter the purchase code.

Thank you

Default-user

Ok, I have my purchase code and I have created an account to login into Dot On Paper. But I still don’t see a link to “open a new topic” or “start a thread” or anyplace to start a new question. Where do I click to open a new query for support?

DOTonPAPER

Hello,

At the bottom of the page you have the submit form.

Thank you

Default-user

Hi, I submitted my query with the support form 7 days ago. How long approximately will it take to resolve? Also, how will I know… do they email me or do I get an email notification? Thanks.

DOTonPAPER

Hello,

The support team answered you 6 days ago, asking for more info because they need to debug the problem, but they never got any answer from you.

You can write them back here.

Thank you

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
slr1424 Purchased

Hi – I just purchased the plugin but I can’t upload any images no matter which method I try. I just see a camera icon, no image, when I try to upload.

I tried to post in the support forum, but it won’t recognize my purchase code.

Can you please help me get the plugin to work?

Thank you.

DOTonPAPER

Hello,

Please contact us on our Support Forums so we can debug the problem. It seems that the upload folder does not have write permissions, but there are a few server issues that can cause the problem..

Thank you

Default-user
slr1424 Purchased

I posted the issue on the forum. Thank you.

DOTonPAPER

Thank you, the support team will answer as fast as possible.

  • Bought between 10 and 49 items
  • Canada
  • Has been a member for 4-5 years

I have a pre-purchase question. My client likes the layout of Example 2 (thumbs on the left side of the main image). Can the overlay description text be fairly easily moved to under the image?

We really appreciate a response. Thanks

DOTonPAPER

Hello,

Yes what you require is possible with the current version of the thumbnail gallery.

Thank you

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, I work in a school where every teacher has can write on the blog, which is a wordpress site, they have no technical, precise knowledge of a gallery user the default format of wordpress and has more models, the better found so far is the Tiled Galleries Jetpack which allows a choice of very simple options for non-technical users, see: http://jetpackme.files.wordpress.com/2013/01/gallery-settings.png sucks gallery has an option well? For novice users? thank you

DOTonPAPER

Hello,

I’m sorry but the thumbnail gallery does not have this option.

Thank you

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Just purchased and install failed on WP 3.9.1. Posted a support request in your forum. Need help ASAP please.

Cheers.

DOTonPAPER

Hello,

You need to install doptg.zip from inside the zip you downloaded from CodeCanyon.

Thank you

  • Bought between 10 and 49 items
  • Has been a member for 7-8 years

Hi, can I have the thumbnails and image without the round corners? i want to have them square, thanks,

DOTonPAPER

Hello,

Sure, they can easily be removed from CSS.

Thank you

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Are images being uploaded using WP standard Media Gallery? Thank you.

Default-user

I notice they are. Thank you.

DOTonPAPER

Hello,

I’m glad you found the function.

Thank you

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi! Just bought this but have a question: on mobile browsers and devices the gallery gets stuck/ hangs going through images.

Any suggestions on how to fix? The gallery contains about 106 images.

Thanks!

DOTonPAPER

Hello,

Please contact us on our Support Forums and send us a link so we can debug the problem.

Thank you

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
ccag Purchased

Hi there

We use your plugin, but on one page we can only see the plugin when we are logged in:

http://cafe-oscar.ch/

Can you please help us?

DOTonPAPER

Hello,

Is it possible the page is set as private?

Thank you

Default-user
ccag Purchased

No, it`s not private, it`s public.

DOTonPAPER

Hello,

The problem is this one:
XMLHttpRequest cannot load http://candriancatering.ch/wp_cafeoscar/wp-content/plugins/doptg/frontend-ajax.php. No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'http://cafe-oscar.ch' is therefore not allowed access. 

Please set, in global settings, the parse method to HTML.

Thank you

Default-user
ccag Purchased

Hi,

thank you! Where can I change this setting?

DOTonPAPER

In WP Admin -> Thumbnail Gallery -> Click on the pencil icon above galleries list -> First option

Thank you

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi , nice one can i use this gallery inside a post?

DOTonPAPER

Hello,

The gallery can be used inside posts using short codes.

Thank you

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
  • Referred between 1 and 9 users
  • United States
luxerman Purchased

I am creating a website for a plastic surgeon that needs hundreds of mini galleries for their before/after pictures. Can we create unlimited number of galleries? or will it make the site load slower?

luxerman
luxerman Purchased

I went ahead and purchased the plugin.. I like it so far but… I noticed it changes the file name when using the bulk upload. Is there a way to make it so it keeps the file names?

I tried uploading bulk via the WordPress upload but when I click insert into post nothing happens. I just get a loading icon.

luxerman

Created a thread on your support forum.

DOTonPAPER

Thank you … the support team will contact you shortly.

  • Has been a member for 0-1 years

Hello!

I am going to purchase this plugin for a client I am setting up a website for. Does the license allow me to install the plugin on a test server under a temporary domain that will be different from the domain for the live website?

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