An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by mixey
They will respond to buyers' questions via their own support system.Go to item support
Additional information from mixey:
How to ask for support? Before asking your question, please make sure you have read the documentation provided with the purchased item.
I will do my best to answer support questions that are related to one of my WordPress files as soon as I can. Usually I am handling support during the business days, but sometimes I will surprise you over a weekend or late Friday night.
Please remember that item support such as alterations is at the discretion of Envato author. Note, that modifications are usually below 10 lines of code, in case you need more, then it looks like you need a developers help – consider hiring one.To speed up question resolving, please provide as much details as you can:
- URL of your site (where file is used)
- Screenshot of the problem
- List of modifications you have made
- Other info that you think can help
- Responding to questions or problems regarding your item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.
- Sold between 250 000 and 1 000 000 dollars
- Elite Author
- Won a Competition
- Author was Featured
- Author has had an Item Featured
- Exclusive Author
- Repeatedly Helped protect Envato Marketplaces against copyright violations
- Bought between 10 and 49 items
- Referred between 500 and 999 users
- Has been a member for 7-8 years
|Created||18 July 13|
|Last Update||6 March 14|
|Compatible Browsers||IE9, IE10, IE11, Firefox, Safari, Chrome|
|Software Version||WordPress 3.8|
|Tags||WPBakery, admin, composer, content builder, drag and drop, page builder, page builder for wordpress, shortcodes, visual composer, visual composer addon|