An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, cmoreira, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from cmoreira:

Support for my items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Please sign in to contact this author.

Frequently Asked Questions

The single page is not working! What can I do?

If when you open a single page it returns a ‘Page Not Found’ error, it’s possible that the permalinks are not working well. Go on Settings > Permalinks and save the settings again, even without any changes. This will make the permalinks option update.

Another possible problem is conflict of slugs. If you have a page with the same ‘slug’ (permalink name) of the team showcase, the single pages might not work properly. You will have to change or the slug of the page/post or the slug of the team showcase entries, in the plugin page.

The single page opens in a post format! How can I change this?

Since this is a plugin and not part of your template, by default the content of the single page will open on a post template. If you want to change it to a page template you should create a copy of your theme’s page.php and name it to single-tshowcase.php. This way the single page of a member will open in a page format.

From version 1.3.4 of the plugin there is an option in the settings to choose which ‘Page Template’ to use. You can choose here ‘Page’ so the theme tries to grab the page.php template. This will depend on the theme to work well.

Is it possible to order the Members in a Custom way?

Since version 1.1 the plugin comes with a set of ordering options already built-in: Default Order (Order Field), ID, Date, Title and Random. When adding/editing an entry, there is an order field, which you can use to set the order of that entry. You can also use the drag & drop feature to quickly re-order the entries the way you need.

Can this be used only to manage team members?

You can use this for different purposes. If you have a problem that needs a plugin that displays images with extra information in different layouts, this plugin might help you.

Can I add extra fields in the Additional Information box?

In the current version that is not possible. However the ‘Free HTML’ fields lets you add any HTML content, so you can use this field to extend your content. Also, if you’re an advanced user, you can change the labels of the fields if needed (editing a php file). For example, change the label to the field ‘Location’ to ‘Favorite Color’ or anything else.

Is it possible to change the small icons that show up with the information?

Yes. However, this is not in the settings. You have to go to Plugins > Edit > Team Showcase > and open the file advanced-options.php

In this file you will see the following lines of code:

$ts_small_icons = array(
        'position' => '<i class="icon-chevron-sign-right" /> ',
        'email' => '<i class="icon-envelope-alt" /> ',
        'telephone' => '<i class="icon-phone-sign" /> ',
        'html' => '<i class="icon-align-justify" /> ',
        'website' => '<i class="icon-external-link" /> ',
        'location' => ' <i class="icon-map-marker" /> '
);

You can refer to Font Awesome icons page to see the icons available and their class names:

_

Is it possible to change the order of the information fields?

Yes. However you’ll have to edit a php file. It’s very simple.

You have to go to Plugins > Edit > Team Showcase > and open the file advanced-options.php

You’ll find this lines of code:

$ts_display_order = array (
    1 => 'name',
    2 => 'details',
    3 => 'social'    
);

And

$ts_content_order = array (
    1 => 'position',
    2 => 'location',
    3 => 'telephone',
    4 => 'email',
    5 => 'html',
    6 => 'website'    
);

And you’ll just need to change the order of the entries.

Is it possible to customize the CSS classes of the content?

Yes. You can, for example, use some of this classes:
.tshowcase-box-title {}
.tshowcase-box-social {}
.tshowcase-box-details {}
.tshowcase-single-position {}
.tshowcase-single-email{}
.tshowcase-single-telephone{}
.tshowcase-single-location{}
.tshowcase-single-shortbio{}
.tshowcase-single-website{}

How do I change the labels of the Custom Input Fields?

You have to go to Plugins > Edit > Team Showcase > and open the file advanced-options.php

After the line of code
$ts_labels = array (

you’ll find the labels there. You can edit the ‘label’ and ‘description’ fields.

How do I update this plugin?

When a new update comes out, make sure you read the update description log on the bottom of the plugin’s page at codecanyon. After reading, you can decide if you need the update or not.

If you decide to update, here’s how you can do it:

Update via FTP - This is the safest way. If you have access via FTP to your site files, you can replace the plugin files with the updated ones. Just go to wp-content/plugins/team-showcase and replace the files with the ones on the zip of the updated plugin.

Update via Wordpress Admin - From the tests performed, you can deactivate and delete the plugin on the Plugin’s administration page of Wordpress and upload and active the updated files. This operation should not affect the entries you have already made. However, we recommend the FTP solution, because it’s safer.

Is it possible to link the member entry to a custom URL instead of opening the single page for that member?

The current version of the plugin doesn’t have this option built in, but with some extra code you can achieve this. Read More about this here: http://cmoreira.net/team-showcase/link-member-custom-url/

What should I use to display my team as a widget in the sidebar?

You can generate a shortcode and place it in a text widget on the sidebar. The shortcodes will render in the text widget.

The plugin doesn’t work! The images are displaying, but not with the layout I choose!

If this is happening, the most likely cause is that your theme is missing the wp_head() function in header.php and wp_footer() function in footer.php.

If your theme already has this functions or you added them and the problem still persists, contact me via the form on my profile page.

Does the Grayscale style option work in all browsers?

The grayscale style will not work in all existing browsers, but it will work in the most popular browsers like Firefox, Chrome, Safari and IE9. The plugin uses CSS to achieve the grayscale effects and some older browsers are not compatible with this technique.

The latest versions of Internet Explorer (10 and 11) are no longer compatible with this technique (although previous versions of Internet Explorer are). Safari for Windows apparently also doesn’t support this.

A full cross-browser compatible solution would require javascript so it wouldn’t be so lightweight. But I’m studying a way to include this option also.

My Team Showcase Shortcode is displaying Posts from the Blog and not the Team Member entries! What should I do?

This is an issue related with your theme. Some themes have implemented a code that checks if a database query is a search and it forces it to only show posts results. Since WordPress v.4 update, it seems that Custom Post Type queries with search also get affected by this theme filter and therefore the theme changes the query of the team showcase shortcode to show posts. Themes should fix this code to solve the issue. A temporary fix would be to remove the search feature from Team Showcase. To do this, open the file tshowcase.php and search for the line:
's' => $search,
And remove it. If the problem persists, write me a message via the contact form on my profile.

Is it possible to change the order of the options in the Groups Filter?

Yes. The groups will be ordered alphabetically by ‘slug’, so you can edit each group entry and change the slug to reflect the order you need. For example, you can have the groups like this:
Name - 00slug
Design - 01design
Administration - 02administration
Marketing - 03marketing
Human Resources - 04hr

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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