Description:SupportStar is a live support software that provides you with real time chat abilities with your web site visitors, from the comfort of your web browser.
- With unlimited capabilities, unlimited operators, and unlimited concurrent conversations, this software gives you the ability to grow your business without getting in your way. The sky is your limit!
- Using the latest AJAX – PUSH technology, your communication is done with no delays, allowing you to provide first class customer service.
- Equipped with a statistics section, you can evaluate your staff’s performance with a glance.
- Automatically switches to an embedded contact form when no operators are online.
Updates:Make sure you create a backup before updating
- Added multi-department functionality
- Added message delivery reports (Return receipts)
- Many small imrovements
- Fixed an issue in sending chat transcript to email
- Added utf-8 support. Now you can chat in any language!
- Updated the user interface design for a better user experience.
- Now operators can change/disable the notification ring (the chime). You can even add your own rings, just put the MP3s in the “chimes” directory.
- A new option, to send the customer an email containing chat transcript.
- Operators now have the ability to appear offline.
- A few minor improvements.
- Added form validation to check entered values.
- A few minor improvements, mainly on interfaces.
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