Opencart is an ecommerce platform which really need support system . Tickets is a full featured, yet easy to use help-desk ticket support system.It is great for users and businesses who wish to keep track of and manage support requests online. You can create multiple tickets, search tickets, , create custom departments and assign and much much more.
Some Key features
- Create n number of tickets. .
- User have to login to create tickets.
- Add attachments.
- Admin can set status resolved, resolving or delete or assign to other admin departments.
- Message is in conversation form.
- User or admin can know who have last updated the tickets. .
- Admin can create n numbers of departments.
- Admin can delete the ticket as well (Removed from backend and backend both) .
- Time zone is set for replied or creation of ticket. .
- Ticket ID’s no. is given.
- Clean code and design with browser compatibility.
- much more …
No files are replaced and modified, safe and sound , easy to install in 3 steps.
V2.0.0(24/01/2016) * Bug fixed * Customer Email Notification added. * updated to latest version v1.0.0(18/12/2012) * Initial version released