An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by RightHere

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from RightHere:

We support our plugins and have a professional support ticket system setup to handle and track all issues or requests from our customers. Follow us on Envato or Twitter to stay up to date with new releases and updates.

Don’t forget to enter your License Key in the Options Panel. This will enable auto update from within WordPress admin. With this feature you will always be able to keep the plugin up-to-date.

Please notice that we only provide support to users with a valid License Key.

Thank you for supporting our plugins.

Frequently Asked Questions

I just installed a upgrade to your plugin, but I don’t see the changes. What do I need to do?

When you have installed the update go to Shortcodes > Options > Bundles > Restore Bundle > Starter and then “Click to restore bundle”.

This will restore the Starter bundle into Styles with Shortcodes (this way you will get the new updates).

If you added your own Shortcodes this procedure will NOT remove or overwrite them. However if you made changes to existing Shortcodes they will be overwritten.

I just installed your plugin, but none of the Shortcodes work. What is wrong?

Most well coded themes contain the required wp_head and wp_footer hooks. If you theme does not you will need to make your theme developer aware of this and then add them to your theme’s header and footer.php files.

http://codex.wordpress.org/Function_Reference/wp_head http://codex.wordpress.org/Function_Reference/wp_footer General theme development: http://codex.wordpress.org/Theme_Development

Basically add the following to your footer.php

<?php wp_footer(); ?>

And add the following to your header.php

<?php wp_head(); ?>

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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