An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by RightHere
Frequently Asked Questions
I just installed a upgrade to your plugin, but I don’t see the changes. What do I need to do?
When you have installed the update go to Shortcodes > Options > Bundles > Restore Bundle > Starter and then “Click to restore bundle”.
This will restore the Starter bundle into Styles with Shortcodes (this way you will get the new updates).
If you added your own Shortcodes this procedure will NOT remove or overwrite them. However if you made changes to existing Shortcodes they will be overwritten.
I just installed your plugin, but none of the Shortcodes work. What is wrong?
Most well coded themes contain the required wp_head and wp_footer hooks. If you theme does not you will need to make your theme developer aware of this and then add them to your theme’s header and footer.php files.http://codex.wordpress.org/Function_Reference/wp_head http://codex.wordpress.org/Function_Reference/wp_footer General theme development: http://codex.wordpress.org/Theme_Development
Basically add the following to your footer.php
<?php wp_footer(); ?>
And add the following to your header.php
<?php wp_head(); ?>
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.