93 comments found

  • Has been a member for 5-6 years
  • United States
  • Bought between 10 and 49 items

Greetings!

I’ve got a Wordpress + WooCommerce + Stripe gateway setup installed, but despite my best efforts i can’t get past this checkout error:
You did not provide an API key. You need to provide your API key in the Authorization header, using Bearer auth (e.g. 'Authorization: Bearer YOUR_SECRET_KEY'). See https://stripe.com/docs/api#authentication for details, or we can help at https://support.stripe.com/.
(Transaction Error) something is wrong.

I’ve triple-checked my API Test key in the WP Stripe Admin settings, as well as the Stripe Account settings. I’ve tried new numbers, clearing the cache, activating & deactivating the plugins – all with no success. Any information would be helpful!

Thanks.

willisvt

I tried again on a fresh install of WP/WooCommerce/Stripe Gateway and got the same results as the two posters beneath me. After some of my own troubleshooting (also agree with the dude beneath me) it appears the issue lies with this plugin’s compatibility.

DenonStudio

An update is on its way. If you are in a hurry please send me an private message and I will send the new extension directly to you.

willisvt
willisvt Purchased

The update fixed my issues, working as intended now.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I was going to purchase the WooThemes version, but decided to give you a shot anyway.

In Test mode, I made a purchase, using a Stripe test credit card, and was brought to a page that shows a JSON AJAX Response.

It shows “Session Expired” and then some other JSON data. The page is [site]/wp-admin/admin-ajax.php?action=woocommerce_checkout&key=wc_order_53064e895af0a&order=171

The order was successfully placed in Stripe, and in WooCommerce, so this is merely a redirection error. I shouldn’t have to troubleshoot and fix the plugin I just paid for, so please advise.

Default-user

Still waiting for a response on this.

DenonStudio

An update is on its way. If you are in a hurry please send me an private message and I will send the new extension directly to you.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
mcperk Purchased

Plug in works great! only issue i am having is with woo 2.1 there is no thank you page so when a order gets pass to stripe i get this error Is there away to fix this? {result”:”

\n\t\t\t
Sorry, your session has expired. Return to homepage<\/a><\/li>\n\t\t\t
Country<\/strong> is a required field.<\/li>\n\t\t\t
First Name<\/strong> is a required field.<\/li>\n\t\t\t
Last Name<\/strong> is a required field.<\/li>\n\t\t\t
Address<\/strong> is a required field.<\/li>\n\t\t\t
Town \/ City<\/strong> is a required field.<\/li>\n\t\t\t
State<\/strong> is a required field.<\/li>\n\t\t\t
Zip<\/strong> is a required field.<\/li>\n\t\t\t
Email Address<\/strong> is a required field.<\/li>\n\t\t\t
Phone<\/strong> is a required field.<\/li>\n\t<\/ul>",refresh"}
DenonStudio

An update is on its way. If you are in a hurry please send me an private message and I will send the new extension directly to you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Still waiting on a fix for this issue. If I don’t hear by the end of the night I’m calling CodeCanyon.

DenonStudio

An update is on its way. If you are in a hurry please send me an private message and I will send the new extension directly to you.

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years

I’m getting a similar/same error message to ‘mcperk’. Order goes through WooCommerce OK and payment sent to Stripe OK. However after payment you get forwarded to a page with the following message:

{"result":"failure","messages":" \n\t\t\t Action failed. Please refresh the page and retry.<\/li>\n\t\t\t Sorry, your session has expired. Return to homepage ?<\/a><\/li>\n\t\t\t Country<\/strong> is a required field.<\/li>\n\t\t\t First Name<\/strong> is a required field.<\/li>\n\t\t\t Last Name<\/strong> is a required field.<\/li>\n\t\t\t Address<\/strong> is a required field.<\/li>\n\t\t\t Town \/ City<\/strong> is a required field.<\/li>\n\t\t\t Postcode<\/strong> is a required field.<\/li>\n\t\t\t Email Address<\/strong> is a required field.<\/li>\n\t\t\t Phone<\/strong> is a required field.<\/li>\n\t\t\t You must accept our Terms & Conditions.<\/li>\n\t<\/ul>","refresh":"false"}

Any ideas on how to fix?

DenonStudio

An update is on its way. If you are in a hurry please send me an private message and I will send the new extension directly to you.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Having the same issue as mcperk. The order gets sent to WooCommerce and I receive the payment in Stripe fine, but I always get redirected to the same page:

{"result":"failure","messages":" 
\n\t\t\t
Sorry, your session has expired. Return to homepage<\/a><\/li>\n\t\t\t
Country<\/strong> is a required field.<\/li>\n\t\t\t
First Name<\/strong> is a required field.<\/li>\n\t\t\t
Last Name<\/strong> is a required field.<\/li>\n\t\t\t
Address<\/strong> is a required field.<\/li>\n\t\t\t
Town \/ City<\/strong> is a required field.<\/li>\n\t\t\t
State<\/strong> is a required field.<\/li>\n\t\t\t
Zip<\/strong> is a required field.<\/li>\n\t\t\t
Email Address<\/strong> is a required field.<\/li>\n\t\t\t
Phone<\/strong> is a required field.<\/li>\n\t<\/ul>","refresh":"false","reload":"false"}
DenonStudio

An update is on its way. If you are in a hurry please send me an private message and I will send the new extension directly to you.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Same problem. I emailed Stripe for support and was told it was a redirect problem that I would need to address through my website host and not through them. The payment goes through, however. Karen

{result”:” \n\t\t\t Sorry, your session has expired. Return to homepage<\/a><\/li>\n\t\t\t Country<\/strong> is a required field.<\/li>\n\t\t\t First Name<\/strong> is a required field.<\/li>\n\t\t\t Last Name<\/strong> is a required field.<\/li>\n\t\t\t Address<\/strong> is a required field.<\/li>\n\t\t\t Town \/ City<\/strong> is a required field.<\/li>\n\t\t\t State<\/strong> is a required field.<\/li>\n\t\t\t Zip<\/strong> is a required field.<\/li>\n\t\t\t Email Address<\/strong> is a required field.<\/li>\n\t\t\t Phone<\/strong> is a required field.<\/li>\n\t<\/ul>”,refresh“}

DenonStudio

An update is on its way. If you are in a hurry please send me an private message and I will send the new extension directly to you.

Default-user

please send the new extension immediately. I am in a hurry

DenonStudio

The latest version is available on CodeCanyon. Please go ahead and re-download it.

  • Has been a member for 5-6 years
  • Bought between 100 and 499 items
  • Exclusive Author
acastro2 Purchased

HI I had use the latest update and everything came back to normal on my end… Im using woo-commerce in a multisite. Just to let every one knows this update has worked…

many thanks

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

Hi, stripe accepts 132 currencies does your plugin work for any currency? Thanks

DenonStudio

This plugin grabs the currency from WooCommerce. So as long as both the gateway and WooCommerce support your target currencies this plugin should be able to handle it.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

Hello, I have written codecanyon recently and gotten no reply, so I will try you directly. I purchased Stripe Credit Card Gateway for WooCommerce on 2012-05-26. The last part of my license is ”...68c4” I do not seem to be able to download recent updates to your plugin. The most recent version I have is Version: 1.3.0 Can you somehow enable my account for updates or send me the most current version? Thanks.

DenonStudio

Hmm. That’s strange. Please send me a private message and I can email you the latest directly. Also it takes a while for support to respond but if this is a real problem they will surely respond.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
raggaman Purchased

Hi, I have installed the plugin and tested it. it works great, however, I have a cosmetic issue. When checking out and selecting the ‘Card Payment’ option, it is moving the ‘Place Order’ button into the wrong position. It is moving up, between ‘Card Type’ and ‘Expiry Date’. The theme I have installed is the X Theme. Thanks

DenonStudio

This is a theme issue as the plugin doesn’t control the Place Order button or provide any styles what so ever.

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

The plugin description doesn’t include USA, but my client has an account with Stipe USA. Can we still use your plugin for an USA Stripe account?

https://support.stripe.com/questions/what-countries-does-stripe-support
DenonStudio

Yes you can. Updating the description right now :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
martinval Purchased

Hi there, I’ve just implemented the plugin on my site. Generally it works fine, but I came across 1 issue: I have enabled CVV check in the stripe dashboard, and when a wrong CVV is entered, the payment shows up correctly as failed in stripe, but in wooCommerce there is no error message, the payment info just resets, and the order is created as pending. This is completely confusing for a customer and should be changed to be the same as when you enter a wrong card number. With a wrong card number, an error message is displayed and no order is created. Thanks for looking into this. martin

DenonStudio

Thanks for that report. I take a look.

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