An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
Do you offer support with StarTube?
Yes, we do our best to assist everyone interested in StarTube. However, since this software product is sold exclusively here on CodeCanyon, please note that we will look for proof of purchase before considering any support requests in an effort to dedicate our time to legit users only.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.