An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Frequently Asked Questions
Request for support
Before you send a request for support please read the entries below:
- Support from Envato authors is optional but I’ll do my best to help.
- Support doesn’t mean customization.
- I am not available for customization. If you need a custom feature please hire a freelancer.
- Read the full documentation file.
- Check if your question is not already in the Item Discussion section.
- I do not support errors caused by strong modification to the original files.
- I can’t teach how to code in HTML, CSS, PHP or any other language.
- I can’t give refunds, if you want a refund please contact Envato directly.
- My time zone is GMT+1, so please keep in mind that my timezone might be different from yours.
If you have purchased this script recently please take your time to explore and test some things before asking questions. This script has many features and options and it usually takes a few days or a week to get you comfortable with most features.
Here are some links that can be useful:
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.