An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by themepunch

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from themepunch:

Support for ThemePunch, Damojo and Thunderbuddies Products include

  • Responding to presale questions and feature suggestions in the item comments
  • Providing updates to fix bugs, add new features and ensuring compatibility with new software versions
  • Please use our dedicated support channels for
    • Problems with a specific feature of an item
    • Reporting a bug

Our product support does not include

  • Customization beyond the capabilities of the item
  • Installation of the item (All of our items include installation instructions in the documentation)
  • Fixing bugs caused by third party plugins or themes that don’t stick to WordPress standards

Frequently Asked Questions

How to use Google Fonts (even more than one) in Captions?


Since 4.0:

check out our documentation

Prior 4.0

  • Open the slide Editor and Select any of the Captions (or create new one)
  • Click on EDIT CSS FILE
  • Visit The Google Font Page and search for your Font (Screenshot)
  • Click on Quick Use and Select @IMPORT Tab. Add this code to your CSS in Slider Revolution to the Top.
  • To integrate the font, copy the font-family settings from Google Font page to the caption where you wish to use

This is how the Google Font looks like, and what element you need to copy: http://screencast.com/t/kBcPzDPTzQQv

This is how the Slider Backend CSS File looks like, and where you need to add the Font Imports and Families: http://screencast.com/t/rWJDBmX9

Page Falls to parts when scrolling it in Chrome or Safari ?

The Rendering of the Page Acts very strange by scrolling it in Latest Chrome or Safari. FF and IE looks fine ?



Please make sure that none of the Main images/backgrounds of any slides are smaller than 50×50px. Other way at Scaling up to the container size Chrome and Safari creates this strange Bug.

How to put in the Slider in existing theme page templates?



In order to include the slider inside a theme’s page template you can use this php. Please add it where you want the slider to appear (maybe replace your old slider (ask for theme author’s help if needed)): <?php putRevSlider(“SLIDERALIAS”) ?>

If you want to make it variable which Slider appears on the page/post you could save the Slider Alias as Page/Post option via a Meta Box ( http://wp.smashingmagazine.com/2011/10/04/create-custom-post-meta-boxes-wordpress/ ) and call the slider for example this way: <?php putRevSlider(get_post_meta($post->ID, ‘my-own-slider-meta-key’, true)) ?>

How do i Update the Slider with the new version ?

Since Version 2.3.3
  • Simple Click on the Update Button in the Backend (Screenshot )
  • Select the latest plugin zip file
  • Click on Update and your Plugin is Up to Date
Before Version 2.3.3
Update With help of FTP
  • Save the CSS Settings (You can edit css in editor, or just copy it from rs-plugin/css/captions.css)
  • Use FTP and overwrite the wp-content/plugins/revslider folder with the current one
  • Restore your CSS Settings You can edit css in editor, or just copy back the file you saved before to rs-plugin/css/captions.css)
Update only via WP
  • Export All Sldier Settings One by One
  • Save you CSS Settings via Edit CSS and select all copy to Clipboard, or text file
  • Deactivate the Slider Plugin
  • Delete the Slider Plugin
  • Install the new Version of Plugin
  • Import the Sliders one by one
  • Edit CSS File and Paste the Saved version there

Jquery update

Code to update/add Jquery , put in theme’s functions.php
//jQuery Insert From Google
if (!is_admin()) add_action("wp_enqueue_scripts", "my_jquery_enqueue", 11);
function my_jquery_enqueue() {
   wp_deregister_script('jquery');
   wp_register_script('jquery', "http" . ($_SERVER['SERVER_PORT'] == 443 ? "s" : "") . "://ajax.googleapis.com/ajax/libs/jquery/1.7.1/jquery.min.js", false, null);
   wp_enqueue_script('jquery');
}

Jquery Ui update in backend only

Issues:
Backend does not work clean. jQuery errors popping up in Debug window. Further issues like:
  • javascript(void) showing when you hover over buttons
  • Jquery ui update is for any backend buttons not working
  • Issues with Update Slide. New Slide . Add Layer. Add Layer Video
Try copy pasting this below code in your theme’s functions.php

This is only a suggestion. In case you experience any other issue, please contact us via our support forum

//jQuery UI Insert From Google
if (is_admin()) add_action("admin_enqueue_scripts", "my_jqueryui_enqueue", 11);
function my_jqueryui_enqueue() {
   wp_deregister_script('jquery-ui');
   wp_register_script('jquery-ui', "http" . ($_SERVER['SERVER_PORT'] == 443 ? "s" : "") . "://ajax.googleapis.com/ajax/libs/jqueryui/1.9.1/jquery-ui.min.js", false, null);
   wp_enqueue_script('jquery-ui');
}

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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