CodeCanyon

RSD Bugtrack

  • Has been a member for 1-2 years
  • Bought between 10 and 49 items
ibadan777 says
Purchased

Any ideas when the “file upload” will be available

10 months ago
Author
prevuk prevuk replied

I have had a lot on in recent months, and not had the chance to sit down and look at it.

I have a relatively quiet week next week, so will make some time to get the uploads integrated.

10 months ago
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ibadan777 says
Purchased

thanks a lot for the updates

10 months ago
  • Has been a member for 3-4 years
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prevuk says
Author

An update has just been submitted for review to add file uploads.

Once the submission has been approved I will update the live demo and the description here to specify the changes.

9 months ago
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
coopsqc says
Purchased

Great Stuff looking forward to the file upload system. Been using Bug Track since it was first released getting close to 3,000 bugs on the system now.

Great work – keep it up!

9 months ago
Author
prevuk prevuk replied

The update has been approved, so grab the latest version.

Install (and upgrade) instructions are included in the archive.

Thanks for your purchase :)

9 months ago
  • Has been a member for 3-4 years
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  • Sold between 1 000 and 5 000 dollars
  • Bought between 10 and 49 items
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prevuk says
Author

The update has been approved, and the demo has now been updated.

Head on over to the demo and give it a test run. Questions or comments welcome :)

9 months ago
  • Has been a member for 1-2 years
  • Bought between 10 and 49 items
arsenalstudios says

2 Quick questions. Software looks great!

For a “user” class:

1) Are you able to add the file uploader to the initial ticket submission form easily?

2) Is there an easy way to remove the filetype restrictions on the uploader?

Thanks!

8 months ago
Author
prevuk prevuk replied

Hi arsenalstudios, thanks for the comments. To answer your questions:

1) Yes, potentially you could add the button to the initial form, but I added it to the confirmation screen to ensure that a ticket existed to upload the files to. People could upload files then cancel out of the ticket creation.

2) Yes, absolutely. There are 2 places the button displays. On tickets_new and tickets_view. In both files you will need to make a couple of minor edits, but you can essentially allow any files (and size) you want. Size will depend on the settings of the server that the software is running on.

If you need any assistance with the edits, just drop me a line through my profile.

8 months ago
  • Has been a member for 2-3 years
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densi says
Purchased

Hi prevuk

I got a warining on the starting page:

Warning: Cannot modify header information – headers already sent by (output started at …header.php on line 16

Any idea what this would be?

8 months ago
Author
prevuk prevuk replied

Hi densi,

This issue occurs on one in a handful of server setups. Drop me a line through my profile page and I will send you a slightly modified header file that should fix the issue.

regards, prevuk

8 months ago
  • Has been a member for 2-3 years
  • Exclusive Author
  • Bought between 1 and 9 items
  • Canada
KPR says

Domain Link is dead.. for the demo..

4 months ago
Author
prevuk prevuk replied

I had to re-image the server that they reside on recently, and have not had the chance yet to restore the demos.

I will get them online in the next 24hrs or so.

4 months ago
  • Has been a member for 0-1 years
  • Bought between 10 and 49 items
geekygemini says
Purchased

Is there a way to export the ticket report?

4 months ago
Author
prevuk prevuk replied

Hi,

How do you mean export the ticket report ?

Can you expand on that ?

4 months ago
Purchased
Default-user geekygemini replied

Like if I want to do a report export of how many tickets were opened, how many are still open, how many are assigned to a user, etc – how can I pull this? Thanks.

4 months ago
Author
prevuk prevuk replied

adding more fields would mean database changes, and some adjustments to the page layouts.

What additional fields did you have in mind ?

3 months ago
  • Has been a member for 1-2 years
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  • Sold between 1 and 100 dollars
  • Bought between 50 and 99 items
  • Chile
danielias says
Purchased

Hi prevuk. i sent you a message i hope you recieve it. Regards Daniel

3 months ago
Author
prevuk prevuk replied

Message received, support provided by mail, problem solved.

Thanks for your purchase :)

3 months ago
  • Has been a member for 0-1 years
  • Bought between 10 and 49 items
zenoglitch says
Purchased

can you email burton [at] chum [dot] it ... I need the updated header.php file please for my server configuration.

Warning: Cannot modify header information - headers already sent by (output started at /home/xxx/public_html/xxx.com/support/includes/header.php:5) in /home/xxx/public_html/xxx.com/support/includes/header.php on line 16 "
2 months ago
Author
prevuk prevuk replied

File has been sent.

Let me know if you need any further assistance.

2 months ago
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