RSD Bugtrack

I have had a lot on in recent months, and not had the chance to sit down and look at it.

I have a relatively quiet week next week, so will make some time to get the uploads integrated.

The update has been approved, so grab the latest version.

Install (and upgrade) instructions are included in the archive.

Thanks for your purchase

Hi arsenalstudios, thanks for the comments. To answer your questions:

1) Yes, potentially you could add the button to the initial form, but I added it to the confirmation screen to ensure that a ticket existed to upload the files to. People could upload files then cancel out of the ticket creation.

2) Yes, absolutely. There are 2 places the button displays. On tickets_new and tickets_view. In both files you will need to make a couple of minor edits, but you can essentially allow any files (and size) you want. Size will depend on the settings of the server that the software is running on.

If you need any assistance with the edits, just drop me a line through my profile.

Hi densi,

This issue occurs on one in a handful of server setups. Drop me a line through my profile page and I will send you a slightly modified header file that should fix the issue.

regards, prevuk

I had to re-image the server that they reside on recently, and have not had the chance yet to restore the demos.

I will get them online in the next 24hrs or so.

Hi,

How do you mean export the ticket report ?

Can you expand on that ?

Like if I want to do a report export of how many tickets were opened, how many are still open, how many are assigned to a user, etc – how can I pull this? Thanks.

adding more fields would mean database changes, and some adjustments to the page layouts.

What additional fields did you have in mind ?

Message received, support provided by mail, problem solved.

Thanks for your purchase

File has been sent.

Let me know if you need any further assistance.