RSD Bugtrack

RSD Bugtrack is an online help-desk/bug tracking/support ticket system which runs on PHP /MySQL. It has been designed from the ground up to offer a well rounded experience for both end users and admins/operators using the application. There are no limits to the application, so create as many projects/users/tickets that you need.

UPDATE : v2.1.1 is now available. This version adds the ability to assign users and operators to specific projects (admins see all projects by default)

Features include:

Projects:

• Unlimited Projects (use one install for multiple projects)
• Create private projects, that only admins or operators can view
• Assign users and operators to projects and they will only see tickets in those projects ( NEW IN v2.1.1)

Users:

• Unlimited Users
• Three levels of user, Standard, Operator, or Admin

Login Screen:

• Reset Password feature (via email)
• Apply for account (admins can approve or decline the applications)

Tickets:

• Unlimited Tickets
• Color coded tickets to denote ticket age
• Ticket age is specified on the list views for all tickets open and closed.
• Ability to assign tickets to specific admin/operator
• When viewing a ticket, see a list of all tickets that have been submitted by that user
• Print tickets for quick reference
• Ability for users to specify platform specs that are automatically stamped to their tickets
• News system with the option of private posts that only admins or operators can see
• Notes are tagged to the ticket for every action, and can be viewed chronologically
• Notes can be added by staff or users to update the tickets
• Ability to change tickets from public to private status (only visible to admins/operators)
• Admins/operators have a queue and notification of tickets assigned to them
• Pagination on ticket lists will display once the number of tickets exceed the default setting (10/15 tickets)
• Notification in the menu showing how many tickets are logged by the user
• Notification in the menu showing admins/operators how many tickets are assigned to them
• Ticket updates (note additions, assigns, closures) notified by email.

Demo:

• user / demo
• operator / demo
• admin / demo