Discussion on Responsive Ticket System - Wordpress Plugin

134 comments found

Why hasn’t this item been updated in almost a year?

tahadaf

I can simply say that, the ticket system is good! But still as always we have a to-do-list to update time to time, for this tickets system we have a minor to-do-list too. I can’t say when we’re going to update at this moment, but of course updates were always one our most important priorities. And thanks a lot for your concerns, I do appreciate that.

Cheers, 1 – Customers can view only their own tickets? 2 – in the administration when the tickets can not see who is the author of the ticket are listed? Thanks

tahadaf

1-yes. 2-I couldn’t get your question clearly… but the administrator can see all of the tickets that are submitted to any department, and he can also add managers for different departments and those managers can only see the tickets that are submitted to their own department, clean and easy :)

Forbidden You don’t have permission to access /showcase/WP_PLUGINS/com.doitflash.ticketWP/index.html on this server.

tahadaf

The preview link was broken but it’s fixed now :)

Unfortunately the same as barre, live preview is down, fix asap please guys! :)

Default-user

Thanks guys, appreciate the quick response :)

Default-user

Purchased, good work! :)

tahadaf

thanks for your compliments :)

compatible version wordpress 3.9.1 thanks

tahadaf

yes for sure :)

Hello,

Is it able to make private replies ?

tahadaf

each ticket can be seen only by the user himself and the related support guy whom is taking care of the related department. (but of course administrator have access to all of the tickets and replies)

Default-user

Ok, thanks !

Looking good! :D

Are you able to create ticket via email? ie: client sends mail to… @...com and then we have the client and new ticket is created? thanks, -m

tahadaf

Hi, sorry for our late reply, we were on a vacation. Well, nope. Sending and creating tickets via email needs a VPS server.

Ali

PRESALE Question

Hi,

I run a computer repair shop, I would like to use this as an issue tracker so i can keep track of the repair work I am doing and my customers can follow the repair process. Would I be able to do this with this plugin?

Thanks!

tahadaf

Sorry for my late reply my friend, we were on a vacation. Well, this is Supporting System and its job is to help your customers to come and ask questions (submit their ticket) and you as an administrator can answer to their tickets. If you need to support your customers then you need it ;)

Ali

Please talk more about : if users create new ticket , do thay have ability add image to ticket content ?

tahadaf

Sorry for my late reply, we were on a vacation. Nope, the ticket doesn’t support attachments, but of course they can provide a link to their image or file.

Ali

Hi, After seeing php demo. We buy your wordpress plugin. but unfortunately its very different from php like we didnt find any settings to create tickets from back end. Suppose if anyone complaint on phone, our customer care representative wants to create a ticket for him. We didnt find any way to do it. Please help us.

Default-user

reply support???

tahadaf

Hi, sorry for my late reply, we were on a vacation, thanks for your Patience. Well, admin or managers cannot create new tickets for customers actually that’s also true about the PHP version of the ticket system. This option were actually on our to-do-lists… But if you really need it we can add it for you specifically as a custom work. Just contact us through our profile page, it would be our pleasure. Thanks.

Ali

Hello, I just bought the plugin. How do I create multiple admins for different roles? What is the admin password? I can not login as admin?

tahadaf

Hi, sorry for late replay, were on a vacation. You can login to your wordpress admin panel as an admin, and then to add a role go to “Tickets admin/Edit roles” and add a role then other admins of your WP site can reply to tickets as that Ticket Role that you have already added. then from now on, they are known as a new supporting guy. which means, users are able to submit a new ticket for the added role (department)

Ali

hi, i need a e-mail response for all tickets not just the one which are high priority. how i can fix it?

tahadaf

We have done this to stop spamming… But we can add a custom option for you to control this, to receive emails for all of the tickets or high priority ones or none… Please contact us through our profile page, it’s our pleasure my friend. Thanks.

Ali

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