Discussion on Responsive Ticket System - Wordpress Plugin

115 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
IR123 Purchased

Hello again !

Just bought the plugin : all is working great !

Unfortunately, I chose a bit too hastily : I need emails sent from all tickets + possibility to assign staff to departments… :(

Still is a great product, just not my fit !

All the best ! Ian

tahadaf

Actually you can add different admins so that they answer to different departments… please read the ReadMe file, it explains how to setup and what features the system has and where you can set it…

Ali

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Dear, I need to show the ticket system components in specified pages. Not opening some results using the default WP template. EX: I create pages for: Submitting tickets, listing Tickets (index), Viewing tickets (details)...etc. So, when client want to submit a ticket he will be in my Submitting tickets page. When he wants to see the details for specific ticket, it will be shown in my viewing tickets page and so on. Noting uses default template. Is my question clear?

tahadaf

hmm… actually it’s not possible for the ticket system. it sets its own pages automatically.

Ali

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello, I like your plugin look and feel, but your specs show it is not compatible with any IE products and it is only updated to wordpress 3.5 ?

Unfortunately i have an international website that many visitors are using IE8+ and I am running WP 3.8… :(

Any plans to update your plugin soon?

tahadaf

Thanks for your interest, it’s actually supported on WP 3.8 and IE10+ :)

Ali

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Jordan
mnsalem Purchased

Hello! I found this plugin and bought it, only to find out that it has its own user system inside (which wasn’t mentioned anywhere on the info page!!), is there a way or a plugin somewhere that can help me re-integrate WP User system into it?

tahadaf

I couldn’t get your question exactly… but if you’re asking about the admin’s panel, when you install the plugin on your wordpress, you can see it that just added to your original WP panel’s menu.

Ali

Default-user
mnsalem Purchased

No actually im asking if there’s any option or way to revert to use Wordpress’s User System?

tahadaf

you mean that your already WP users be able to login to your website’s WP panel? if so, no. users should register to the support center (ticket system) the ticket system’s login panel is seperated from their WP panel.

Ali

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Honduras
jubahn Purchased

I have another issue the emails the plugin sends do not appear on my inbox the strange thing is that in Gmail they appear on the all emails tab, how can I fix this? Let me know thanks

tahadaf

Hmm… the problem may be with your email, because the system just sends the emails… maybe you have a wrong setting or something for your Gmail account.

Ali

jubahn
jubahn Purchased

I get invalid email when trying to retrieve password, any idea?

jubahn
jubahn Purchased

How do I contact you for support? You do not use your system ticket? Let me know, urgent to get this plugin working on my site, thanks.

tahadaf

We still didn’t set a ticket system for our items on Envato, setting a ticket for Envato is a bit different than a regualar supporting system. So please feel free to contact us through our profile page. about your issue, I actually don’t think it has anything to do with the Ticket system, because email is email! and the ticket system’s only duty is to send the email and that’s it, now if it appears on your all emails, maybe you’re receiving your emails via another device or program you have connected to your Gmail account like Outlook… and that program catches your emails adn when you check, it already gone to your all mails.

Ali

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Pre-sale question,

1) When someone submits a ticket does it email the customer and does it email the customer when the ticket gets updated?

2) Does this plugin use WordPress login integration or does it have its own login accounts?

3) Does it email the admin claiming there is a new ticket?

4) How responsive is it, I have purchases some WordPress-plugin recently and it just slows down my whole site including the admin dashboard when trying to navigate.

Thanks

tahadaf

1. yes. 2. for users it has a separate login(so they won’t get confused with unnecessary tools that are not related to tickets) and for admin WP login is integrated. 3. only tickets with “Very High” priority will be emailed to admin to prevent everyday huge emails spamming. 4. the perfomance of the plugin is good I can say, till today no one had slow performance issue.

Ali

ItsPaul

Excellent thanks for the update.

1) Can users view their recent tickets that they submitted?

2) Does a ticket allow you to attach and attachment before submission?

tahadaf

1. yes, user/admin can both check their recent and all of their tickets. 2. nope, attachment is not available in this version.

Ali

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 2-3 years

can we add a upload field to the ticket form ?? thank you

Default-user

and is there anyway to have the Ip of the ticket submit, to ban him from posting tickets if he has broke the rules of the website, or attaching or saying some B words for example.

tahadaf

Right now it doesn’t support attachment and uploading feature, but yes, you can ban a user from posting if he has broken the rules of your website.

Ali

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

hello, I have a question before purchasing.

if my client send me an email it can be released in Automatic Ticket.

thank you

tahadaf

I couldn’t get your question so clear, but if you mean that is it possible to send tickets just by emails and not logging in? then the answer is no :) that feature can only happen if you’re using a VPS server and we didn’t add it because most of our clients use a shared server and it’s the better choice for them.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi I have installed everything correctly and the plugin is working – except a new user does not receive any email confirmation at all. The server is sending email OK and the test email address is valid. Can you help please? Many thanks

Default-user

I haven’t changed anything but it is working now – which is strange but welcome!

tahadaf

ok, good :)

Default-user

I wrote a message to you from your profile page a couple of days ago asking about having an email sent to admin for all new or updated tickets at all priority levels and also sending to a different email address for the highest priority. I know that people have asked about this and it is something that can be done. Can you help please? Many thanks in advance

tahadaf

mailed you :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Presale question: 1. Resource Reassignment: I have 6 remotes consultants, some work on specific schedules; M-F 9-5pm other visit multiples clients each day. After customer creates a ticket and assign it to they regular consultant, our office manager, should be able to reassign the ticket to an alternate consultant if need be. Is this possible? 2. Time tracking and localization: Is the ticket system capable to log time in and out of client site and define the location of where the ticket was updated? whether using mobile devices or customer computers? 3. Are we able use the ticket system reporting features to compare consultant time sheets and support log for billing and payroll purposes? We would like to monthly reports to help our accountants validate billing and payroll.

Let us know Thanks/Doug

tahadaf

Nope, but we accept custom works, just contact us through our profile page. thanks.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi,

Considering your plugin as we need some support system. What happens when I in the future need to upgrade our site? We normally build an entire new WP site on a subdomain. Can the Plugin content be exportet/Imported into a new site?

tahadaf

The plugin itself doesn’t have the Import, Export tool. but for sure you yourself can Export the plugin’s database on your domain and import it into another plugin’s database that is installed on your other domain.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
abalto Purchased

How do we set users up to admin tickets? Can you be specific please?

tahadaf

Couldn’t get your question so right… but if you mean how can we add users, then you don’t have a page to register new users… users will be registered automatically when they submit a new ticket for the first time and then can login to continue their conversation with you.

Default-user
abalto Purchased

Thanks but I mean the administrative users to manage tickets.

tahadaf

When your WP admins (the ones that their role is ok and can see the ticket system panel when they login to your WP site) reply to a ticket then they will be known as the administrator of that ticket. they can actually checkout tickets and answer to different tickets in different departments. if you also read the ReadMe file inside the package, it explained how the system works and how to get started. thanks.

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Does this plugin allow the submitter to reply via email and have the response logged into the ticket as well?

tahadaf

so you mean replying tickets via email? nope, you need a VPS server to be able to reply to tickets via email…

Default-user

I have a VPS that this would be going on. Does that mean it could be set up that way?

tahadaf

Aha, so yea. The ticket system doesn’t support that feature by default though, but you can contact us through our profile page and we would do it for you as a custom work :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

The plugin looks great. I have a pre-purchase question: Is there a way to modify the look of the login page? Right now, I see it’s plain and just has the word “Login” and the Username and Password Fields. Would it be possible to easily change the background color, add a logo etc. from within the plugin settings? Or do you have to get coding customizations?

tahadaf

Thanks for your compliments. well, the skin is customizable for sure, but not from the plugin settings panel, the panel only has the necessary settings… to modify the skin you need to get to the codes. we can also do it for you as a custom job, just contact us through our profile page, not such a big deal :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
AquaticJ Purchased

Hello,

I just purchased this plugin. I have a black background and so the default theme for the plugin does not allow the plugin to be visible in the login or register shortcodes. What is the code for changing the text/background colors of the login and register components?

tahadaf

as every theme has its own styles so shortcodes will be shown differently on each theme as the theme’s stylesheets effect them, but we have added the shortcodes as an additional feature anyway… to solve this issue you can also use the ticket system’s widget instead of the shortcodes (the ReadMe files let you know how to use the widget) or we can also customize the shortcodes styles according to your theme, just contact us through our profile page. thanks.

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